The Reserve at Tysons Corner

The wife and I moved to the NoVa area from Miami last year expecting a radical shift in lifestyle and comfort. This place, along with its staff, has proved to be our favorite part of our first year in the area. The rent was a little higher than expected but it was more because of the area; Tysons is a nice, safe, and accessible area especially if you work nearby.
If you work from home, the one thing you will love is walking down to the residents lounge to serve yourself that Starbucks coffee in the morning. Rosetta from the lobby is always so approachable and attentive to the residents that it makes you comfortable to bring up any issue or question you may have with the apartment (we had no issues in our 12 months). The hallways are always kept clean and residents are overall nice professional people. You can see that through the social events organized by the staff they really make an effort to make the residents feel at home.
Sadly we are moving and did not renew our lease. It was entirely based on our finances, and our effort to save some more of our income. We are definitely going to miss our first home away from home!

First of all, I am not a resident but I wanted to draw your attention and warn you for signing a lease with this crappy place, We wanted to sign a lease for a 2 bedroom apartment, they showed us a model 2 bedroom which is decorated with fancy furniture and will attract you at very first glance but please do not get fooled with model apartments… this is a scam and ask them to show you the actual apartment as they are way different than the model… Secondly there is one thing extremely strange with this property I have never since anywhere else!
I take the opportunity to ask it here from property manager who turns to be checking this site… Why are Reserve increasing rents crazy high? During last week I have monitored their website and I see they have increased rents an average of $ 40 per day!!! Can you believe it? That will end up $ 280 per week which is crazyyy! I have not seen any single property in McLean/​Tysons area increase their rents like Reserve do? How come? Is there any gold mine underneath reserve tysons corner building? or do they have oil reserves beneath building foundation? What’s going on? Reserve are hurting their business this way… be reasonable! At least I am sure Reserve cannot earn my business showing this level of greediness!
By the way, rest of negative comments turns to be true. During our tour we felt bad smell in the hallways and also leasing professional (Mr. N*) is really unprofessional and they had us waiting like 30 min for a tour on model apartment. Awful… I will never come to Reserve again, and I want to ask Unilocalers to do so. There are lot of better communities in this area (Nouvelle, Loft at Park Crest, Ovation, Vita, Modera Avenir Place). please give your money for a better convenience and experience but not a terrible place like Reserve. They are greedy!

I moved in a month ago, and I have to say — so far, I’ve been pretty pleasantly surprised by how great my experience is. The pros:
— Staff are extremely responsive and friendly. Nothing beats this, really.
— Common areas and hallways always smell good (and no, the trash time does not really make it stink)
— Never out of coffee and tea! Yes!
— Fresh fruit fridays — How can I say no to free fruits?
— No noise issues, which is amazing.
— Easy to reserve grill and theater. Love the online system.
The cons:
— On the expensive end
— Mandatory trash valet. For the most part, I still take my trash out anyway.
— Half of the time, the front desk person isn’t there. They have a scheduled break from 7:30−8pm, but I can’t really find anyone at the desk past 8 most of the time.
Upon move in, we have some major «smell» issue. The bathroom sink overflow hole has this weird smell that took us several tries to get rid of (called maintenance 3 times for that), and a really bad mildew smell from the washer. Maintenance tried to take care of it, but it still kind of stinks. They said that it’s normal for the washer to have smell (which I don’t really agree because we’ve been keeping the washer door open. The smell only circles through the whole apartment and doesn’t get better).
On the up side, all the staff that we’ve interacted with have been extremely responsive and nice. So nice that it makes me feel guilty to keep asking them to come back and fix the smell…

I moved in about 10 months ago. They originally asked us for an extra $ 5 dollars a month to push us out to 12 months instead of 11. We received our renewal letter thinking that we would have to pay the car fee ($ 100 total a month). Come to find out they want to raise our rent another $ 100 on top of that. Don’t move in if you expect a humane increase in rent.
All of the other complaints that people post about hearing the neighbors are true but that is not why I am giving a low review.
Thanks

I moved into The Reserve in August and have enjoyed my time here. The 1 br that i live in is spacious and comfortable. I really like the kitchen, the bathroom, and the balcony. The staff are great, and are quick to respond to any issues.
There seems to be some mixed reviews, but as expected, the unhappy are the most vocal while those that are satisfied rarely say a word.
I have yet to experience any issues while living at the Reserve and plan on continuing to live here for the foreseeable future.

We’ve lived here for about four years and I can say the staff is terrific! The apartment is updated and things get fixed asap when asked. They have 3 sets of elevators and things are cleaned on a regular basis. The location has easy access to Tysons Corner, especially the malls and Rt.7. Initially. I was not happy with a neighbor who heavily smoked in his apartment and I could smell it through the ventilation system, but he has moved. I would have given Tysons Reserve 5 stars except for allowing smoking in apartments. There are activities on a monthly basis and people work hard to maintain the grounds, carpets and floors. Thanks!

Moved here a month ago and couldn’t be happier. I was pretty nervous about this place after reading the bad reviews but one of the leasing agents Maddie Saunders assured us that if there’s anything wrong, she will address it herself. So far there’s been no problem at all. The maintenance team is quick to respond and staff is very very friendly! This apartment and building is above my expectations. They also host several free events that are an absolute joy
Only reservation I have is about the «Valet Trash» which seems to resonate with many of the tenants. For this reason, I gave Reserve a 4 star rating and not a 5.

It’s my 2^nd year living at the Reserve and I do like it here. Staff is friendly and helpful and the lady at the front desk on a daily basis is absolutely wonderful!
The apartment complex is located right in Tysons Corner where you can walk to the mall or the metro and the daily shuttle service is great as well.
However, I don’t like the fact that you parking is so expensive and there’s this trash valet service that you cannot opt out of. You pay 30 $/​month for this service, trash pick is daily Sun-​Thurs which is nice but I get home late so I always miss the trash pickup times and sometimes on Sunday night when I am home and I put my trash out during the allocated times, my trash was left behind on two occasions. So I always take my trash out myself but essentially I pay for a service that I am unable to use.

Unilocaler: close your eyes (No, this is not an Old Spice Commercial, just an honest, thorough review of this crooked apartment complex). Now open them. You most likely saw nothing, and that is how many stars I would have given this apartment if possible, 0. Here is the reason why:
when I initially moved into this apartment, I thought the location was ideal, the staff was nice, and the exterior design was aesthetic. Then, the nightmare began: ubiquitous and sporadic mold growth, recurrent refrigerator breakdowns and replacements, pests (desiccated worms and pillbugs on the floor mysteriously managing to find their way into my unit), leaks due to faulty pipes, non-​sound proof, paper-​thin walls, poor insulation during the winter time, and unethical business practices (just to name a few of the many problems experienced here).
To begin with, the mold would not cease to exist. After repeatedly notifying maintenance of its presence in the apartment, and spreading throughout the window sills, the door, behind the refrigerator, and on the ceiling, it continued to come back like some creature in a cheesy 80s horror film. When maintenance came to attempt to fix the issue, they would say it was my fault, as I allegedly did not turn on the ventilator when I took showers… how did they know this?! Beats me. Next, there were recurrent refrigerator breakdowns. If I was not in my right mind, I would think the refrigerator had a mind of its own; it would make loud, blood-​curdling noises and then wet the floor. Maybe it too wanted out of that unit? Oh, and not to mention the maintenance team taking out some food and leaving it on the counter to spoil while I was at work. Just terrible.
Bugs. Everywhere. Help? Nowhere. I called pest control to contain the pillbugs and earthworms that crawled and creeped into the apartment. They merely set unsuccessful traps and left them there. Subsequently, the situation had gotten so bad, some of my occasional guests asked me whether they were some intricate design on the floor from afar, until their small children started to play with the earthworms that dried on the floor and began to disintegrate them between their fingers. Embarrassing (omg). Also, one night the ceiling above the toilet burst, and there was a puddle of water that gathered on the floor. I called maintenance. The worker then showed up with a runny nose and flushed face. It was a Saturday, midnight. He told me that he was not feeling good and had some sort of cold. He completed half the job, but not before spreading paint all over the bathroom and not cleaning up afterwards. So you can only imagine how that went.
Onto the paper-​thin walls. There was a couple that lived next door. Very lovely people during the day, but when night fell, they often played a nocturnal game of «pin-​the-​donkey» in which the girlfriend/​wife would scream «right there, right there, oh my God, yes!!!» This was followed by some grunting noises, and then silence. Who knew such a game was so much fun? And if that was not enough, a family of five lived upstairs who decided to run the vacuum at midnight on weekdays. Sigh. Poor insulation was also a big problem, especially during the winter seasons. Maintenance claimed that I did not shut the right window properly. I never opened it to begin with. After they fixed the issues, the cheaply made foam would keep peeling back, leaving cold air to enter the apartment, leaving condensation to form on the walls, on the window sills, and the door towards the back (hence resulting in mold growth). The issues were essentially never-​ending.
Finally, when I moved out, they sent me a letter. In it, they thanked me for my temporary stay in America and wished me safe travels back to my country. Also, I had a balance on my account after being charged $ 300 for «specialty odor removal paint» in order to get rid of the «strong Indian spice smells» that magically made its home in the walls of the unit. I could not believe it… they drew the line. It was blatantly profiling and racist. I grew up in the United States, proudly serve this country with the best military in the world, and love it with all of my heart. The result? I wrote them a letter and told them I would be seeking legal representation, contacted the Better Business Bureau, and Human Rights Division of Northern Va. Ultimately they backed down, and gave me the deposit that was rightfully mine from the beginning. Oh, and there was the «valet» trash they charge you for through their dummy company AUM. Why they charge for that service when the trash chute is right outside is beyond me. The choice is yours. So, happy apartment hunting!

I moved into The Reserve in September after months of looking for places in Tysons. Here’s a quick summary of why I chose The Reserve…
1) The apartment (Michigan layout) is amazing. Hardwood floors, beautiful granite counter tops, great natural light, stainless appliances, balcony and in-​apartment washer and dryer.
2) Amenities! The pool, business center, lounge, l and theater just to name a few. Can’t tell you how many times we’ve used the theater and it’s awesome. Great for football games or even a quiet night at home.
3) Indoor garage parking. Makes life much easier. Most places have garage parking in this price range but it still was a huge plus for us.
4) The staff. Natasha and Maddie have been nothing short of amazing. Ask for them when you research your next place.
The only down side; which is simply natural and expected with any apartment, was needing some basic maintenance once we moved in BUT it was amazing how quickly the staff got it fixed. They came the same as I put the request and even fixed. Every time I’ve had an issue with the apartment — it’s been responded to in 24 hours or less.
All in all, you can’t go wrong considering The Reserve!

This is the worst apartment I’ve ever seen, heard about, or lived in. The review by «Mr. J» was clearly scripted or planted by an employee. It’s sad that The Reserve has to stoop to such a level, manipulating its reviews and ratings on websites in order to hide the truth from unsuspecting and unknowing renters. Those reviews that aren’t manipulated are done by international students /​families who have no basis for comparison, no expectations, or low standards.
Whatever it is you’re looking for in an apartment, I can assure you The Reserve doesn’t have it and couldn’t manage it if it did. Every negative review on this app is accurate, including parking issues, billing issues, e.g., «AUM,» the Reserve’s dummy corporation used to extort random and arbitrary water and sewer fees from residents, worn out apartments, incompetent, inconsiderate, and intolerable managers, not to mention absentee, cleanliness issues inside and around the property, excessive noise from car alarms, slamming doors, and unsupervised children, poorly working and poorly furnished amenities, and a general lack of customer service in every facet and decision of this operation.
For example: dropping off and picking up 2 blocks from the Metro, not utilizing the closer Metro stop, clearing snow at 2AM, even on the weekends, allowing non-​paying vehicles to enter the garage to block in cars and obstruct doorways, delegating all decisions about towing to a 3^rd party, not replacing air or fridge filters in apartments, requiring the resident to be at home when maintenance is performed, advertising concierge service and leaving the desk unattended, requiring reservations to use the amenities, not having WI-​FI or headphone jacks in the fitness room, requiring residents to provide proof of residency and sign in to use the pool, Valet Trash service that doesn’t pick up on holidays or weekends, not cleaning pet waste that negligent owners leave around the property, ignoring noise issues by informing residents they should expect noise, amenities that can’t be accessed when the lounge is reserved, employing a front desk attendant and locking the front entry door, requiring use of the loading dock for move-​in, regardless of apartment location, limiting use of the loading dock to 2 hours, increasing your rent as an incentive to renew a lease, and many more that I don’t have the space to name!
There are several nice apartments in Tyson’s Corner, including Mosaic at Merrifield, Avenir Place at Dunn Loring, and Vita at Tyson’s Mall. Don’t waste your time or your money at The Reserve! It’s a dump, and no matter how much lipstick they slap on that pig, that will never change.

Not worth the price… no A/​C in the hallways, equipment in the «gym» is a joke, staff is extremely unhelpful, poorly built, fees that are ridiculous but yet you have to pay them… I could go on and on.

I’ve been living in Reserve at Tysons Corner for a couple of months now and for me, it has turned out to be a great place. I can walk to work from my home, so that’s definitely an amazing thing — and with that bias in mind, I will still try to write a fair review.
First off, the actual apartment is gorgeous — we live in a two bedroom apartment with bay window. Has hardwood floor in the living and dining area and has carpets in the bedrooms. I park my car in the garage and getting to the car from the apartment is very convenient. Our experience with the rep has been nothing short of amazing — if you’re looking to talk to someone from there ask for Maddie Saunders. She’s amazingly helpful and very friendly.
Pros:
1) The apartment is very pretty and the fixtures and appliances are great. While there are some obvious alignment issues (seems like the contractors put things up in a rush), the fixtures in the apartment are few of the best ones I’ve seen so far.
2) We got one of the parking spots free for a year (that’s 50 saving per month for a full year)
3) The granite top, the kitchen island are very nice and convenient. The overall architecture of the building and floor plans are quite efficient.
4) Huge guest parking lot.
5) Office is open after hours for package delivery pickups. This is very convenient for working folks like us.
6) Cannot say enough how amazing the staff is. We were helped by Maddie and she’s always super helpful.
Cons:
1) Mandatory valet trash is total garbage (ah puns!) I don’t know why they decided to have this service but this is the most annoying service this apartment complex has. Between 6 – 8 pm everyday, we have to leave our trash outside our door in a closed hallway in their designated trash container (that they provide every tenant with, which also is crap since trashbags don’t stay on and the lid keeps falling off). Bless everyone’s soul who do not tie their trash bags properly and during the prime time of visitors visiting our apartment, the guests have to walk through, what seems to be a mile long, hallway decorated with everyone’s trash outside their doors in the not so spacious (yet very, very long) hallway. While there are trash chutes within each floor, this is still a mandatory service that we are required to pay for (no opting out) and it boggles my mind how this is something that exists. It stinks during that time, and my guests (as well as us) have to suffer walking down the hallway with everyone’s trash out. Wish R@TC discontinue this service immediately. It is NOT convenient, and definitely NOT wanted.
2) $ 50 parking fee is a bit too much. The parking garage turns could be a bit wider. People with their fast cars do not drive carefully in their and often take both lanes to take turns as the driveway that winds down are awfully narrow.
Wishes:
1) The bedrooms were made of hardwood floors too. NOT a fan of carpets.
2) Garage parking was free
3) Got an apartment that was more lit. We see them tree branches from our apartment — not a huge bummer though.

Staff is great and maintenance is super quick. Lived here since March, no complaints yet.

I have lived here for almost 6 months, and I have a great apartment. everything is going great and the Management and facilities are the best in this area

This will be my second month in the reserve at Tysons Corner. I love the location, very close to the mall and multiple restaurants! It is really peaceful and the ammenities are GREAT! They usually have something going every month for the residents!

Great place to stay. Very quiet neighborhoods. Easily accessible to all of Tysons. Front desk/​maintenance team are highly responsive to any issues or concerns. Would recommend staying here.

I just renewed my lease for a second year. The Tannin building is not up to date, and I’m highly certain the hallway is haunted, but Maddie will take care of everything. She will bust the ghosts in the hall, take care of anything that goes wrong, and ensure that you are happy with your apartment. She is the reason this place deserves five stars from me.

Let me start off by saying, do you love the smell of hot garbage and diapers filled with Indian food? Do you love screaming children running up and down the halls at all hours of the day and night with day care accommodations down your hallway?
If so, this is the place for you…
But as for me, I should have paid attention to the red flags when I came here for a tour. When the leasing consultant tells you that the pool area is not noisy or can’t be heard from your apartment, don’t believe it for a second. Actually, don’t believe anything you hear.
And thin walls… yeah, you betcha… I hear when my neighbors get up, take a dump, and shower on a daily basis. Wood construction in my opinion is not an excuse for being able to hear everything that is going on with your neighbors. And the neighbors… prepare yourself for complete strangers getting in your business and complaining on a moments notice. The most recent irritation is that at least one of the elevators has been out of service for at least a month, and this is not the first time it has occurred… expect to carry your groceries up the stairwells instead.
The secure garage is not secure. The gate has been broken repeatedly and is left open in the mornings. Watch out for crazy drivers unfamiliar with driving in a parking garage… you just might get hit by someone you can’t communicate with or has insurance.
The staff… oh, where shall I start… they seem nice at first, but that’s exactly how used car salesmen sell used cars. Be careful because you might move in next to one of them, and they may be the worst person on your floor. Try to complain about that and see what happens… nothing.
Most complaints have been unacknowledged, and are responded to with rude comments, and push back at every turn. Nothing is ever done… but beware, the rules do not apply equally to all residents for «quiet enjoyment.»
The sign outside says, «luxury apartments,» but that is just a façade except for the prices! Don’t be fooled, this is luxury pricing with ghetto living… with hidden expenses… on top of rent you HAVE to pay for trash service when there are trash rooms on every floor, as well as monthly rent for parking your car in the garage. Add 50% to the price of utilities that the leasing agent tells you it costs.
Anyone who has lived here longer than the terms of their first lease… they obviously have no where else to go, much less 5 years. As for us, we will leave as soon as our lease is up, and it cannot be fast enough.
And thanks to the Unilocaler who warned that they will keep the security deposit no matter how clean the apartment is when you move out… I figured as much.

I lived in this place for over 5 years I moved last year cause of three things bad management, bad building structure you can hear your upstairs neighbor walking stapes and fees, you will be forced to pay valet thrush and parking water electric and other fees that don’t make a sense the only good thing is the location Tyson’s corner
I’m still waiting for my $ 500.00 deposit never got it. Be aware of this management and don’t sign the lease till you read the fine prints carefully they offer free coffee at the lounge the machine says Starbucks but they are using a cheap brand god knows what it is. I don’t recommend this place.