Regis Salon

Walked out. Just poor customer service. I had arrived 5 min. early for a 6pm appointment. The associate at the check in told me it would be just 10 minutes until Jackie would be available.
20 minutes go by and Jackie is still with her client. In the meantime, several other stylists have finished and are just milling around. Nobody offers to wash my hair while I wait. Nobody approaches me to apologize for the wait. Nada.
With such enthusiasm for looking after a first time client, I expected the same effort in cutting my hair. Sayonara.

I haven’t been to this salon for awhile, but the stylist Melissa is AMAZING. Her highlights and cuts always turn out well. And she really takes her time to make sure you have the cut and style you want.
Even though I moved to the Midwest several years ago, I would visit here whenever I was home to see my family.
While I haven’t seen any of the other stylists, I definitely recommend an appointment with Melissa.

I RARELY give one star reviews, but OMG, because of a stylist at Regis I am in the middle of self-​image crisis of epic proportions. The young «stylist» Sarah is pleasant, but clueless. I gave her very simple instructions in addition to providing a photo of a very BASIC cut, which she managed to seriously botch. I explained to Sarah that I was growing my hair out and wanted to maintain as much length as possible. All I wanted was the world’s simplest cut: a blunt cut bob with no layering (with a tiiiiny bit of framing around the face).
As I sat in the chair, I watched in horror as more and more length was lopped off my shoulder length hair. When she was done butchering my hair, she queried if it was okay. «No,» I replied, «it’s longer on this side» I said, pointing to my right chin. It was a good 1 ½ inches longer on the right side in the front. «Oh» she said, looking puzzled. She starts to chop toward the back of my hair. snip snip snip. «Is that okay?» she nervously queries again, as she rushes to remove my apron. «Um… no, it’s still longer RIGHT HERE.» I see my boyfriend, obviously upset, in the mirror rise to his feet to illustrate that even from across the room he can see it’s uneven. By the time he gets to my chair, Sarah is hacking another INCH off the BACK of my hair. My boyfriend says so the stylist will hear «oh my god your hair is just getting shorter and shorter.» «What are you doing?!?,» I shriek, trying not to lose my cool, «my hair is uneven RIGHT HERE, not in the back!» (My heart is beating out of my chest by this point.) Hurriedly, Sarah whacks a couple pieces off the front, never bothers to check to see if it’s even, and takes off my apron. Before I get up, I fluff my hair to make sure it’s at least passible. I’m horrified by the results, but what can I say? I’m in shock.
I pay her $ 30 for butchering my hair. The walk out to the car is painful and awkward as my boyfriend and I «joke» about my horrible haircut. He hates my haircut and tells me so. We discuss ambushing Sarah in the parking lot and exacting revenge on her hair for what she did to mine. He looks at me and says «Don’t worry honey, it’ll grow back… eventually.» Oh yeah, but not in time for our wedding and he HATES short hair. Everytime I look in the mirror I want to cry. I went in with shoulder length hair, and walked out with chin length hair.
WHAT.
THE.
HELL?!?
Thanks a lot SARAH.