Supreme Appliance VB

I had a horrible experience with Supreme Appliance. (this is the greatly abbreviated story… it’s almost 2 months of drama) My washing machine was leaking, my boyfriend had fixed one part but couldn’t figure it out, so I called Supreme Appliance (recommendation from a friend). The repairman scheduled with me easily and quickly, and during the appointment was friendly and seemed helpful (except he complained about how hard it would be to take off the front of the washing machine. Like it’s not part of his job or something). He quickly determined I needed a new boot, ordered it for me, and said my boyfriend would be able to install it. It took over a week to get the part and that included multiple unanswered messages left for Supreme Appliance and one trip to the UPS shipping center b/​c the repairman wrote my address wrong. I called the business back to complain, and the repairman said he would refund my shipping cost immediately (he never did). The part did not fix the problem, and I called back to see if the repairman could come back. Over the span of a week I tried to get a hold of the repairman, he did not call when he said he would, did not have times available he said he would, complained about having to take off the front of the washing machine (again), and eventually stopped responding to my messages. A friend eventually fixed the problem. Turns out I did not need the new part after all, and the repairman would have known that if he had stopped complaining and looked closer at the washing machine (and taken the front off). I filed a complaint with the Better Business Bureau since Supreme Appliance was ignoring my calls. After a month, I finally got an email that Supreme Appliance was ignoring the BBB’s calls, too, and there was nothing else they could do. Moral of the story-​DO NOT USE SUPREME APPLIANCE!!!