Taylor’s DO-It-Centers

I love Taylor’s! I also love supporting local businesses. This one is in a great location, but it only gets a 3 star for me because of the customer service. I had a very bad experience there with the manager about a month ago. I went back again today and had another bad experience. I am being kind by leaving out names and the scenario. It was not good at all. I will continue to support Taylor’s, I just think I will visit this location a lot less!

While everywhere else is sold out of snow shovels, they have an ample supply! Plus everyone was friendly and helpful.

Immaculate Service, unlike what you find at ANY Lowe’s or Home Depot.
On my never-​ending search for an 18×18×1 furnace filter both Lowe’s and Home Depot didn’t carry them in the store, because lets just face it who in there right mind wants to breath air through those crappy filters apartment complexes provide. Needless to say I managed to find those filters here at Taylors. Upon walking in I was immediately greeted and asked if I needed help finding something to which I was walked to and pointed out the area the product was in. After wandering around just browsing was asked one more time if there was anything else, I smiled and said I was just looking around, TRY finding that kinda of help at the big hardware stores. I couldn’t duplicate of find any issues that the other Unilocalers mention but hey its a Hardware Store NOT a beauty-​parlor, sheeesh! The place smelled fine to me and they even had complementary popcorn for you if your decided to get your snack on.
**Overall some may not think its a very good hardware store but when your operating a business on the principal of seeking out the customer and assisting you have a immediate 5 star business in my book.
Cheers!

This is the local chain of Hardware Stores. They have potential, but often come up short. The people who work there are helpful. The main problem I have with them is the stock levels are way too low. I walked out way too often because they did not have enough of the item I wanted. I go there because it’s local, close to my home, and reasonably priced. Example, I would go in to get 3 elbows to put on my gutter/​downspouts, they would have 1; they should have no less than 30 of these. Once there were out of electrical tape. I understand they want to keep there costs down, but many sales are lost, due to low or zero stock. So when I’m working around my house, and I don’t want to waste any time, I often drive by and go to the big box store, much further away. Taylor’s is not the only place like this, many of the building supply/​hardware store type places are like this, I don’t know why, but sometimes I feel like I’m in old country town, where I have to go to the Roof store to get roofing, go to the vinyl siding store to get vinyl siding, the fastener store to get fasteners, lumber yard to get lumber. It’s just strange. If the stock levels were on par, I would change my rating to 4 stars, easy.