Bank of America

I’ve been here multiple times and my last visit made me switch to a different bank because the service was dreadful. Only once have I been here and had a positive experience, a lovely lady named Yami helped and was very good at her job. Today I was having an issue and instead of trying to help solve it the «assistant manager» was rude the entire time and essentially told me to not be an idiot next time. It looks like Bank of America is starting to care less about their customers, which is a shame because I’ve been banking with them for years. But now I will be taking my business elsewhere, and I encourage all those reading this to do the same before you have to deal with a situation like mine.

I walked in at 10am to do an international wire transfer, Yamitel or Yamile was the one helping me. She told me she couldn’t find the bank I was transferring funds to in UK (Isle of man).She literally like gave me a silent treatment that I felt unwelcome and was wasting her time. I told her the last time I did it, it also took time but the personal banker found it, my words didn’t matter at all. I left and went to El Camino Real branch, within 5 minutes Ms. Pham assisted me with no problems at all.
Yamile or Yamitel, whatever her name is needs to be trained on how to work with customer, she should learn how to reach a win-​win situation with customers. she showed me that she didn’t care.

I’ve been using this branch more because of all the construction in front of the Bank of America on South Santa Fe, and let me tell you, there’s a huge difference in the branches.
The bank itself is small, but it’s clean. You can have a seat if you have to wait for one of the bank officers (the ones with the offices and not the tellers at the counter).
Speaking of wait, there’s almost always a wait at this branch. I don’t think I’ve even come in here without having to wait.
Parking is just okay. The stalls aren’t very big and it shares a lot with Carl’s Junior.
Employees: Here is why this branch gets 2 stars. There is no consistency in how you’re treated by employees. Sometimes you’re treated courteously. Other times, you’re treated rudely.
And more than that, you’ll get an upsell. Meaning they’ll ask if you want to open another account, sign-​up for a credit card, etc.
I get that they have to upsell and encourage you to «buy» more because that’s how they make money. I completely understand that. But what is deplorable is when the employees try to patronize you.
Today’s visit I was getting a cash advance on a debit card. The teller, Alba (yes, I’m naming her because her conduct was awful), asked where else I had a bank account. Generally when she or another teller asks this question, they follow it with an upsell to open another savings account, etc.
However, today, rather than try to keep my business, she tried to discourage it. When I said at several banks, her response was, «Next time you should go there. Because they can do cash advances too.» And this was not said in a helpful, I’m trying to be friendly tone. But more of a «yeah, I really don’t want your business.» tone.
Yeah, I get it. Banks want to keep their money. Totally understandable. However, it should not matter what I’m doing with my money or where I choose to withdraw it from.
There isn’t a «Hey, go to another bank to withdraw your money.» on the ATM receipt. So the teller shouldn’t give you attitude either.
While this was the first time anyone at this branch has been rude to me, I have witnessed them being condescending to other bank patrons on different visits.
Thankfully, once the construction in front of the other BofA is finished, I can go there and not have to come back to this branch again.

The service is fast. However, the teller that helped me was rude. Well at first she was friendly but as soon as I told her I wasn’t interested in opening a bank account her attitude completely changed. Very unprofessional. Next time I’ll go to the one a little more out of my way hopefully it will be better service.

Worst bank I have a ever had the displeasure of working with. Rude and untrained staff. Chase next door blows it away, they are much more friendly and helpful. Every time I go into this bank some clerk screws something up, some how, some way. I don’t know where they find these people. They should be happy they have a job! Very snooty to, they act very condescending.

The people at this branch were very helpful to me when I was setting up and closing accounts for my mother’s estate. I’ve worked with several people there and they’ve all been very nice and knowledgeable.