Enterprise Car Sales

Just 2 week ago I buy car 2015 year, after 2 day I stuck on the freeway
And the car still in jeep diler ‚
Interprice not help me at all, bad customer service, never buy there car!!!
What now? i like to see all the Tim was sold me the car in curt soon.
I m not give up I like to return the car ‚
After I got it back from jeep diler.
Never buy there car!!!

Last summer I saw a very good looking used car, a 2014 Chrysler 200, at my Auto Club offices, with Enterprise Car Sales info in the window. I asked that it be sent to the Vista Enterprise Car Sales lot so I could negotiate a purchase. I felt that with both the prestige of Auto Club Buyers Service and Enterprise Car Sales, that it would be a good deal WITH NO PROBLEMS. Little did I know: two ongoing problems: (1) the 200’s hood started spontaneously opening, first time the day we test drove it. I didn’t think much of it until the day we purchased the car and it popped open on the way home. I took it to my mechanic the next day and the hood popped open entering the driveway of the mechanic, as witnessed by one of the technicians. However, since the mechanic couldn’t make it pop open on his own, the Enterprise extended warranty people wouldn’t cover it. I asked the manager at Enterprise to send the car to a Chrysler dealer, which he did. Bob Baker Chrysler couldn’t get the hood to open spontaneously either. Nonetheless, in all fairness, the Enterprise manager did the right thing and had the hood latch mechanism entirely replaced at Enterprise Car Sales’ expense. But Bob Baker ADDED a problem: the hood release-​bar inside the car was flush with its housing when I bought the car; when I first noticed the spontaneous hood-​opening problem, I tried to make the hood open with my left foot, the one closest to the hood release lever under the dash, and could not make the hood open with my foot. NOW I can make the hood open with the big toe of my left foot because after the hood latch replacement work at the dealer, the hood release bar sits about two inches OUTSIDE the housing and I can quite easily open the hood with my left big toe! Of course, Bob Baker’s service manager denies anything is wrong, denied anything was even done to the release mechanism inside the car, but agreed with me that the condition is dangerous. He actually told me as I was driving my car off that he called Chrysler that he reported it up the chain to Chrysler, but he could do nothing for me to put the release bar back the way it was when I bought the car. I did some checking on the Internet (which I should have done before I bought the car) and this spontaneous hood opening problem is known to Chrysler, but they have not recalled it. My mechanic says someone will have to die first. One popped open fully in Florida. The Bob Baker manager said the safety hook would catch the hood if it did pop open at speed-​obviously this didn’t happen to the Florida car, which suffered a completely destroyed windshield! At this point, the Enterprise Manager is telling me pretty much there’s nothing he can do, but will convey my concerns to Bob Baker’s service manager. I seriously doubt I’ll get this addressed. I’ve complained to Auto Club’s Buying Service, but their guy has been totally useless. Seems to me if this hood problem is a known defect, Enterprise knew about it and sold me the car nonetheless. Also (2) Enterprise didn’t file the appropriate title change notification (Notice of Transfer and Release of Liability) with DMV on my trade-​in. I got three notices from DMV to me as the continued registered owner. So I’m technically liable, up to today, three months after the trade-​in (we purchased the car in September, it’s now Xmas week.) Today I called DMV and actually got a live person! DMV’s technician told me there is no Notice of Transfer and Release of Liability on file with DMV, contrary to what I was promised by Enterpise Car sales. The DMV technician said the seller has to file that, but I signed a power of attorney (for Enterpise to file that Notice of Transfer and Release of Liability with DMV), with Enterprise Car Sales the day we closed the deal and I was told «it would all be taken care of with DMV» by the Enterprise guy we signed the contract of sale with. Very very sloppy. «Caveat Emptor» («Let the buyer beware») I’ll NEVER buy another car from Enterprise Car Sales. I feel like they got their money, so much for me. I’m hoping for some kind of help from Enterprise on that dangerous hood latch, since it was their job replacing the latch mechanism at the dealer, but I’m not optimistic. I’m left holding the bag on this dangerous condition if it isn’t corrected.

I give them two stars because I love my car and got a killer price. However, I will NOT be recommending them to my friends who are considering new cars. The after-​sale customer service was non-​existent. Steve was just awesome in the buying process. I asked about AAA or AARP discounts and he said I could get 20% off an extended warranty with AAA who is also my insurance carrier.
Mr. Finance Guy Frank presents me with numbers way off what I expected by including all extended warranty options. Now mind you I PAID CASH for the car, $ 20k+. I never buy extended warranties so it was a tough sale to me and that was obvious. Frank never offered me the AAA discount though it was clear I had AAA since they do my insurance. He seemed annoyed when I mentioned that Steve said I get 20% off. That saved me over $ 400 so I did the basic «bumper to bumper» since the car was out of factory warranty.
Ten days after I got the car I noticed that some molding by the driver side window was coming off. I waited till I got the extended warranty information and called Enterprise Extended Warranty Dept. I was told that it truly isn’t «bumper to bumper» and that this problem was not covered. BUT he did tell me to take the car back to Enterprise Vista and they should take care of it since I just bought it.
When I went back, Steve was not there and I made the mistake of speaking with Frank. But I also needed to know when I would be getting my DMV over-​payment reimbursement since it now been a month. Let’s just say Frank is lacking in customer service skills. He said I had 7 days to return the car even though I didn’t notice this until day 10. Then he said I could go to the auto-​parts store and buy some stick-​um. (!!!) I said wait a minute I just gave you $ 20k+ the least you can do is take care of this. Enterprise Extended Warranty told me to bring the car back to you to fix.
He said he’d take a picture of it, talk to the manager and call me back. That was over a week ago and I’m still waiting. On Nov. 13 I left a message with Kevin to have Steve call me. Sill waiting on that call too.
While yes, this is a minor problem, I did not know if water got down behind the molding would it go down into the door and do electrical damage or what. But more importantly Enterprise Vista has lost one, potentially two, and a repeat customer over something so simple. The after sale customer service is more important that the sale customer service. This is unfortunate as I was prepared to give them 5 stars and a glowing review despite Frank but I will not be recommending them to friends now.

Gina was great at getting me into the Nissan Altima I wanted. And financing was easy. I knew the first night that I was there that I was able to get a new car. Started out with a beautiful 2014 Burgundy colored Altima. Ended up with a white 2015. I love it. After have my other Nissan for 14 yrs I knew what I wanted.
I would highly recommend these guys. Very professional and friendly.
After the purchase I got a phone call from Gina to ask me how things were going with the car. She is great.

Thanks, this is my second vehicle purchased from enterprise and so far no problems .I have suggested to several friends to consider enterprise for a vehicle. I think they will be pleased. A ten star rating.

Do not buy a car here! The sales team are all liars and will flat out lie straight to your face about a repair that was fixed, only to find out it was never touched and sat on the lot for 2 weeks while we waited for said repairs to get done! Sleazy used car sales people is all they are. My husband recently tried to get them to uphold what was on the due bill (that was never fixed) and they at first said they would, then said we had to choose one or the other!!! Then refused to fix anything on the due bill! Save yourself a headache and go somewhere else.

It’s true that one bad apple can spoil the bunch. Ryan at the Vista location would be that rotten apple. My fiancée purchased a car from Enterprise Car Sales in Vista, CA. Gina was the sales person we worked with. She was amazing! Really great to work with. My fiancée had been shopping for the vehicle he wanted and put in several online apps. He received multiple calls and Gina had called him with the best quote he’d had so far. Unfortunately, the car didn’t have all the features he wanted but he decided he was happy with it. The folks at Enterprise repeatedly told us about their hassle free 7 day return policy. There is even a sign on the wall that says you can return the vehicle if you change your mind in 7 days– NO questions asked. Well the day after he purchased he received a call from a dealer offering the same vehicle WITH all the options he wanted, $ 2,000 less of a down payment, same mileage and the payment was less! Lower sticker & lower interest. He calls Enterprise, tells them of this offer and asks if they have a car in their fleet and can match the offer. They said no so he let them know he would return the car. We get there to return the car and it ended up being an hour & ½ wait to sign one form. Ryan made it a point to start asking Arin a bunch if questions as to why he was returning the vehicle and started snapping at him. He told him «you wasted our time, so we’re going to waste your» made him wait even though the finance guy had no customers in his office for 15 minutes at a time. The paper that needed to be signed & refund took less than 5 minutes!!! The nasty remarks by Ryan were uncalled for and completely unprofessional! Both of us rent cars. My company has spent more renting cars from Enterprise than this vehicle is worth. It’s a shame. The experience dealing with this Enterprise office was impressive until Ryan reared his ugly head. We would have referred people to this location for car sales… Now we will likely never use Enterprise again and certainly won’t be referring anyone to that location. Ryan deserves no stars but I had to give at least 2 since Gina was so wonderful.

I was leery about the whole sales thing… getting ripped off… dealing with a pushy person… just the whole thing being a nightmare. I WAS WRONG! Kevin was my guy… He was AWESOME! Anything I wanted to test drive, check out, drive again, etc… He was fine with everything and did NOT push me to purchase anything. I spent about 4 hrs there. He wanted to make sure I was completely satisfied with which ever vehicle I chose to buy. He was super friendly, informative, professional and absolutely outstanding! I am thrilled that he was «my guy» for the experience of purchasing my SUV. The financing dept… hummm I’m still working on that one. They were very nice. They gave me a fair price on my SUV as a down payment with no questions asked. They showed me the bluebook and it was right on the money. The interest rate is a bit high that they came up with. They offer a 7 day grace period to decide and make sure you are 100% happy. It is the first night and like I said I am thrilled with the vehicle, sales rep, and finance personality… the interest is another thing. I did get the gap insurance because I did not have a huge down payment. I also purchased the 4 yr 42,000 bumper to bumper. Chevy only covers to 36,000 and my SUV is over that mileage. I will update if anything changes but all in all I had an exceptional experience!
HERE IS THE UPDATE: OK so I went to my credit union CA COAST and they totally wiped out enterprises financing! I was able to cut my interest more that ½! They cut the GAP insurance in HALF… and extra warranty in HALF… PLUS added 6000 more to the warranty and made it a 5 yr loan instead of 6 yr… so to me, kindda a rip off at the dealership. They stated that they go through 25 different lending agencies. I don’t know if because my CA COAST credit union has better deals or if the dealership just jacks up their prices… I am no expert, but I recommend shopping around for GAP/​Warranty on any vehicle you intend to purchase. For that reason I dropped my rating to 4 because of the $ thing otherwise… the sales rep Kevin is a 5 star!

Kevin greeted me while I was on the lot looking at cars, he has a very friendly and professional attitude about him. We looked at a few cars, even took multiple test drives before finding one that worked well for me. During Financing, I was directed towards another car I hadn’t seen, but ended up falling in love with.
After finalizing my purchase and leaving the lot, I had no thoughts of «did I do the right thing?» — i felt relaxed and assured that I was well taken care of. Then something incredible happened.
Almost a week after my cool-​down period was over, the original bank decided they did not want to do the deal, and of course I was concerned. I spoke with Kevin and Hermann about it and they assured me they were going to make it work and went the extra mile to do so.
Hermann was an amazing help, he was able to find the right way to enter may information and numbers and get my APR & monthly payments even lower than they were! I highly recommend this brand and their amazing dedication to customer service.

I just bought a car from here yesterday! My bank was not willing to work with me and what I wanted but these guys made everything happen! My sales person was Ryan! Amazing job and very nice and professional. they have the best deals on the cars you want I’m super excited about my car thank you enterprise

Great service! Very professional and courteous. Great follow-​up. They made our purchase as seamless as possible. Ask for Jesse!

I looked everywhere for a Nisson cargo van and was having such a hard time finding one for the right price. And they had the perfect one at a great price! They were very helpful!

If you are searching for a certified used car this is the place to purchase a car. outstanding customer service. our sales person was Gina and she really did her job to our satisfaction. They have a good selection and if a car is not on their car lot that you are seeking they have an intensive data base to search what you are looking for in a car. The whole team was professional and really a stream line process.

Came here to get a car and received the best service ever from Gina and Frank. I never got that pushy sales vibe from them. I was in and out of there too. I’m glad I heard about this place because I would’ve never thought that Enterprise had a car sales department. The car I bought from them is PERFECT. I also got an interest rate that I am super happy with. Give this place a chance before going to the dealerships. Trust me!

Just purchased our 2013 hyundai sonata from Steven Schott and we had an amazing experience! The car is in perfect condition, with two keys and two remotes and with the 12 month warranty we felt very confident purchasing from them! Steven was very helpful in narrowing down exactly what we wanted and had the color car I wanted transferred down for me to test drive it the next morning! An amazing car experience, especially after we had a very rude and pushy salesman from a nearby hyundai dealership. Will definitely be purchasing all our future cars from him!

I had such an amazing experience at Enterprise Car Sales and would recommend that everyone consider this dealership. This was my fourth vehicle purchase and hands down the BEST! Darryl was able to help me find the perfect car with all of the features that I required which fit within my budget. I absolutely LOVE my five door Yaris! He really cared and made sure that we found the right car. At no point did I feel any pressure or uncomfortable as I did in my previous buying situations. Kenton handled my paperwork and got me to the payment I was comfortable with and really explained the contracts so that I understood them, kindly, not in the condescending way that I had been shoehorned into my other cars/​dealing with paperwork. For the longest time I despised dealerships for their poor business practices, that is until I went to Enterprise. I would recommend Darryl and Kenton to any and everyone.

Rented for the first time from here. The service was quick. The car was terrific and perfect for my needs. I was unable to get it in by closing. The traffic on a Friday evening was terrible. I was late by 15 minutes. I left the keys with the sales team next door. I’ll be back in the morning to see how they deal with me. I’ll keep you posted.

Service is fine, a little pushy on the insurance, what do you get commission for it? The only reason we would come back is because of convenience and better deals.

Needing a rental car is not often because of a good situation, and mine recently was not. However, Kate, Matt and their crew here at Enterprise have taken good care of me! They have gotten me in and out as fast as possible, even after I brought back my first rental car after being rear ended the day before. They have been up front with me, quick to return any phone calls, and never left me waiting on the lobby wondering what was next. If you need or simply want a rental car head on over here. This office is right off the freeway and they will even pick you up and bring you to your rental car of choice. They do good job here and will take good care of you.

I’ve kind of a love/​hate relationship with this place in that several times I’ve been hooked up with cars better than what I put in a reservation for, but also have had to keep an eye on the representative when signing the rental agreement.
Somehow the DW (damage waiver) term seems to translate into DW + PI (damage waiver + personal accident insurance) and each time I have to cross out what the representative wrote and sign that I want DW only. Yes, I know the whole insurance thing is where the rental places really make their money, but sometimes I just don’t want to sweat things out like deciding to take my rental over some particularly big pot holes or parking in a tight spot where I’m sure to take some good dings.
Enterprise does say in their commercials that they will pick you up to bring you to the reservation office and will drop you back off again, but they always seem to make it like its an equivalent to pulling out their eye teeth and will make you wait. Sure, the office is very busy at times, but if this were a service they were really serious about, wouldn’t they staff an office with 6 terminals with more than 2 agents at a time, if you are lucky?
This place usually has the best prices for the SUVs and mini vans among the rental car places I know.