Nancy Russell Property Management

Avoid doing business with these people at all costs. They are the most unprofessional and shady group I have ever come across. I rented an office from them and had nothing but problems from day 1. They did absolutely nothing that they committed to. Instead of being responsible for their inaction, they just blame the building owner (who pays them for property management services)! Oh, and the best part, when things go wrong and you need to talk to someone, Robin and Paul will disappear! At first they are nice and all smiles. Afterwards, they hide in their office behind their receptionist, and are always unavailable. The only way you can communicate with them is by email. Absolute cowards! It’s been almost 2 months since I moved out and they still haven’t sent me my deposit! If they are representing a property you want to rent… RUN AWAY!!!

Have worked with NRPM now for several years for three tenant placements and the experience with NRPM has been excellent. They are responsive, efficient and effective. They screen tenants fully and follow through for both parties. Would not hesitate at all to recommend.

I would just like to thank Nancy, Robin and Paul for renting to us. I had called Paul a week before I had to move, he told me the house wasn’t cleaned yet but will be before I moved in. I scheduled a showing with Nancy on 4÷7÷14, we applied the same day and were approved within 24 hours, 3 days later they gave us our key. Nancy told us they would paint, patch up the holes and would shampoo the dog smell out of the carpet before our move in. They did fix the holes, they painted certain areas and had a man work on the backyard. The carpets didn’t seemed shampooed and does smell like dog still but they did a lot in those 4 days considering my time crunch. We invested in a kirby vacuum/​shampooer last weekend so the dog smell is slowly getting better. The staff is extremely nice, considerate and turn around time is awesome. If I email a question or concern, Robin literally responds to my emails within 5 minutes. She also told us to write down all things that need fixing/​repairing and send to her. I mailed them a list on ⁴⁄₁₈. My husband noticed mites on the window sill last week, within 4 hours they had pest control come and take care of it and Robin deducted 2 days off our first months rent which we really appreciate it. We hope to stay in this house as long as we can. Thank you Nancy Russell Property Management.