Lowe’s Home Improvement

New project — replace flooring for first floor with wood looking tile.
Patrick in flooring walked us thru the entire project. Even after three return visits to ask questions/​clarifications he was very helpful and knowledgable of the product and process. This made spending our largest amount of $$$ at Lowes ever easier to swallow!
Be aware there are specialist in each department — find them, ask for them, they are the trained and detailed folks you need on larger projects.
Excellent customer service

This Lowe’s location is where to go if and only if you know exactly what you’re there for and where it’s located. If you need help I’d suggest either a different location or a different company entirely. The only exception seems to be the tools section, but that’s likely a loss prevention strategy more than a customer service angle.

Very bad customer service! We recently moved and had a number of things to purchase. Everything was difficult. Had to search for an employee in every department. Wanted to order a garage storage set up… Wanted to pay them for assembly and delivery. They could only assemble some items and I was asked «Don’t you have a handyman?» Seriously? A seven foot by seven foot shelving system… the two guys say to me «it’s not that heavy» Thanks for your assistance! I can tell you they certainly weren’t lifting a finger so it wasn’t going to be heavy for them! Nevertheless after multiple stops with different employees and desks and orders we then had to go pay. Well that didn’t work either… After a long wait and a couple register moves… I had enough! Long story short… Picked up one item the next day… they didn’t even bring in cart or assist to vehicle. They certainly made future decisions easy… just go to Home Depot!

Quite frankly, one of the worst customer service experiences I’ve ever had. The store manager, Lewis was so rude to me and brushed me off when I just needed some assistance trying to find a new water heater. I will never shop at Lowe’s ever again; I bought my water heater at Home Depot and they were more than happy to help me. If you don’t want to deal with customers, perhaps you should find another profession!

I admit. I have a love/​hate relationship with Lowes.
I think it all depends on who helps you! I have had some of the best customer service ever, and some of the absolute worst!
I was in the other day looking for something and the salesman ASSURED me that what I wanted was no longer made. Even after I asked if they did not make it, or if the store did not carry it. «No, they stopped making those years ago!» Then tried to convince me to spend more to «rig» something that would fit my requests. I told him I was going to check the other Big Box home supply store. GUESS WHAT? YES, you guessed it! They had exactly what I was looking for, and it was cheaper! Lesson Learned.
On the flip side, when needing a ton of stuff for a 3 bathroom renovation, the person in the bath department was incredibly helpful! He helped me put it al together, order what was needed, etc.
So I shop here cautiously, that is my experience.
Love it or hate it.

Bought a water softener today…
TERRIBLE service… ask the plumber on the floor for help …you would of thought i asked for blood… then give me the wrong part (hoses) to hook up water softener. .of course have to come back and return. .asked to speak to Mgr. .of course he was busy. …
Booooooo.

I hate that this is the closest hardware place to us, because we have no choice most times when we need something but to go here. The workers are few and far between unless corporate is in town. When you do find a worker they are smart mouthed and not happy to help you. I know most places these days are like this and it’s sad.

I was the victim of a wallet snatch while shopping here. Starts out bad, but Carmen in Customer Service and Krystal in Loss Prevention were awesome! Reviewing security cams, making sure I felt their concern. They turned a negative into a positive experience. Thank you ladies.

Had to return a few items and I must say the service was pretty quick. They don’t ask you a bunch of questions as to why you’re returning the item. And I noticed that they have recycle bins for: compact fluorescent light bulbs, batteries, plastic bags and even old cell phones too! Awesome!

Well I’m not a Jimmy Johnson fan, sorry that’s for the NASCAR peeps, but I come here anyway. I come here more out of convenience than anything. But service has always been good and they seem to have what I need, most of the time. With other stores like Costco, Best Buy and the like, I can get it all in one trip, which satisfies my multitasking abilities and keeps me sane from having to drive everywhere. Now where the heck are the extention cords?

I roam and I roam but no one can see the confused look on my face. I tell myself to «man» up and find on my own way. On several occasions this has been the case at this location. Honestly, I am not sure why I cruise out here, when there are several other lLHI’s that are relatively closer to home base.
This corporate elephant provides all but customer service. Why should they? They share a monopoly on home improvement market.
As soon as I educate myself on the nuts and bolts of home repair and all the equipment associated with doing so… I will transition to pure internet shopping joy.

If you are not Black, be careful when dealing with employees in this Lowes.
The «management» of this store is O.K. with «Black Rage».
You will not be happy dealing with that unless your are, in fact, Black.
Complained all the way to Charlotte, NC Home Office.
They’re «O.K.» with it too.
What a shame — great prices, good products, but if you are Caucasian, Asian, etc. you gotta watch the check-​out or returns line REAL careful.
I’m just sayin’ …watch your back…

Water Softener Installation
We bought our water softener here, I say it was a good deal. For installion you have to pay $ 199.00 not bad I say, the guy asked us if we have all the things we need, I said no, so I pay another hundred dollars or so for parts and permit for the code. Still fair deal.
Installation day: two guys arrived and inspected the area (garage) where the water softener should be, they said there is one problem: no drainage.
They called lowes and said lowes will call me. Few minutes later I was talking to this rep, she said she talked to the guys and they decided the additional cost for the drainage will be $ 250.00 At first. I hesitate why so expensive, she explain the extensive work to be done ripping walls to get to another area where the washer and dryer are located, hence where the drainage should go. So I agreed.
When the installation was done, I realized the «extensive $ 250.00 work» they’ve done was just to drill through the dry wall and pass the 8ft hose. What a scam! The guy even said they have to move the water heater, duh. Water heater was not moved as you can see it was secured by several screws.
After a few hours, a rep from Lowes called about the installation. I brought up the $ 250.00 extensive work, all of a sudden she became so defensive saying the $ 250.00 is for the code so I don’t get fined by the city. I told her you mean they spent few hours installing the water softener for $ 199.00 and about 15 minutes to drill the hole for the hose drainage for $ 250.00. She said yes.
When I asked if lowes where subcontracting the guys, she said those guys work for lowes. Pretty smart answer, then I told her that they have a logo «pain in the pipe» on the side of their van. Which by the way have also some bad reviews here on Unilocal.
Moral Lesson. Hire some local Plumber, at least you’re not dealing with corporate reps. Save you some tylenols.

Lowes is definitely more expensive than Home Depot but they are what Home Depot used to be. Good service. Knowledgable people and catering to the average homeowner, fixer-​upper or need some little item.
It’s definitely more «decorator» than Home Depot so hard core remodelers probably don’t like it at much. I’m usually there for hardware, paint, plants, etc so it meets my needs perfectly and is just an all around more pleasant place to shop than HD.

Lowe’s is like my home away from home, especially in the summer with its great air conditioning! But I’m not writing to applaud the A/​C.
Over the years, I’ve always been very pleased by everything about the Summerlin store. It’s big, airy, clean, well-​organized, and the prices and special sales make it very competitive with other home improvement stores.
More importantly, however, are the Lowe’s people: friendly, helpful, and for the most part technically savvy on all their products, with very few exceptions.
By this review, I’d like to single out a few individuals who have gone «above and beyond» to help me. Margaret in home décor got me just the right curtains and alerted me to a 10% coupon which clinched the sale. Diana in customer service is always cheerfully helpful. Sarah in receiving generously gave me some scrap cardboard to pack a huge picture. George in plumbing gave me a tutorial on water valves that proved extremely useful, plus he has a cool sense of humor.
We need more people like this. Thanks to all, and those I haven’t mentioned yet!
Walt Clayton

I love Lowe’s and everything about it. This store is clean and the workers are happy and helpful. They like women who do handy jobs. =0
I just purchased all new toilets for my house and the delivery was fast and easy. I always feel like I get good advice here and that they are not always trying to sell me something that I do not need.
They have a new Lowe’s card (not a credit card) that keeps track of everything. You can pull up old receipts and warranty information on it. It is really helpful and makes it so you don’t have to store all of that paperwork.
They also let you bring your dog in this store which as you know is a huge plus for me. I just put my little guy in the cart and off we go. He loves it and I love it. People think it’s funny when they see me with the dog because they are not aware you can bring them in.

Once or twice a month, Lowe’s hosts a Build and Grow Clinic, completely free.
Children are provided with an easy to assemble wood kits they can build and take home. First timers are given an apron and goggles for keeps and they lend out a hammer each time.
The kids come with detailed instructions and stickers to decorate. For Mother’s Day, they made really cute photo frames that fold up into a wooden heart. Afterwards, the kids get a certificate of completion and a badge.
It’s all at your own pace, get there about 9:45am on clinic days, wait in line, get your kit, takes about 20 minutes to put together if your kid is sorta focused. They leave with a feeling of pride and accomplishment.
While I don’t think the service, price, or selection of Lowe’s is any better or worse than their main orange competitor, I do pick up any items I would need from this type of store here to support the Build and Grow program.
I did manage to find an off brand water filter (the kind that screws on your faucet) that’s half the price as the main stream brand and replacement filters — Instapure, and I didn’t see that brand any where else.
If you have kids under 8, take them to the Build and Grow. It’s really fun.

After getting an ad in the paper for Lowe’s I decided to stop by and check out the deals they were advertising.
The store was clean. I checked prices on a couple work supplies I usually get at a different home improvement store in town but Lowe’s prices were slightly higher. I grow a vegetable garden every year and wanted to check out the garden department. I was glad did! They have this nifty plastic rolling basket that has a handle you can pull up to pull along if you don’t want to carry the basket. The rolling basket is also nice and deep to carry your plants. They have a nice variety of flowers and they were priced good. They had a nice variety of veggie plants that looked very healthy and had good structure. I never understand why some nurseries put out weak and frail plants so late in the season so it was nice to see these ones all healthy.
I’m a girl so of course my review about this Lowe’s is mostly about gardening and kitchen appliances! They have all your general home improvement needs as well it is just a matter of price checking to see which home improvement store at the time has the best deals. They have truck and tool rental as well. Lowe’s does offer the higher end kitchen appliances but not at the best prices when it comes to the smaller kitchen appliances like blenders, mixers, processors etc. The smaller stuff can easily be found much cheaper at a variety of places. The bigger appliances like washers, dryers, & vacuums however are priced better then say Best Buy would usually offer. There were enough things I did like about my experience to come back so that I will!

I broke a 3 panel light switch plate at home and needed to find a replacement. It’s a simple white panel plate that Amazon was selling for some atrocious amount ($ 10) and Home Depot was also pretty pricey as well.
«Lowe» and behold, Lowe’s is there to save the day! Only $ 3 for the product I was looking for. woo hoo score.
ALSO, when you change your mailing address via USPS, they’ll send you a 10% disconut card in the change of mailing address letter.

Rick in Appliances was very patient as we picked out our fridge and gas dryer and gave us the goods and bads about all of them and how they would fit our needs and household. What’s also great is that they also honor prices that are posted and when the gas dryer was almost $ 100 less than the price in the computer, they yanked the tag but gave us that price for the dryer!
Awesome service and the few times that I’ve been there, definitely give me a reason to go back for help. They all seem very cheerful and knowledgeable which is more than I can say for other Lowe’s I’ve been in.
Not crowded, and open until 9PM which was fantastic when we forgot some dimensions and had to run home to measure to make sure everything fit.