Firestone Complete Auto Care

I went in with an oil change coupon several months ago. They told me it would be done in two hours… When I returned 2 hours later, the vehicle had not been touched. The manager promised it would be done closing time. It wasn’t. A simple oil change couldn’t be completed in 3 hours! Overpriced & incompetent!

Slow 1hr + for oil change a bit excessive. Print coupon online before going to save some $…

As much as I appreciated the complimentary brake check, the technician either didn’t actually check it, slacked off on doing a proper check, or has no idea what he is doing.
I was told I had at least 2 more months on my brakes and they wouldn’t need replacement until then, along with the rotors.
Fast forward a week later — my brakes started making loud grinding, screaming noises and failed while pulling into a parking lot at 10mph.
Brought the car to a brake specialist in town, where they showed my dad that two of the calipers were stuck, which essentially warped my rotors, and the brake pads were metal on metal.
That’s a very dangerous misjudgment to make, which could have also have been very expensive to my brake system if it had gone on much longer. Although, the brake specialists said that if I had waited much longer, I probably would have had an accident.

After going to two dealerships, this place fixed my car. Turned out to not be the battery. It was my coil misfiring. Great job guys! Keep up the good work.

I went to Firestone because one of their affiliates in a different city (Hibdon Tire of Oklahoma City) put one of my seats on top of my seatbelt, rendering it useless. Since there is no Hibdon in Waco and Firestone is an affiliate, they said I could take my car there to have it fixed.
I spoke a total of three people at Firestone — a man who answered the phone, the man who I dropped off my car to, and the man who gave me my keys back at the end. All three were absolutely quick & polite — I was extremely impressed. Conversations that would take 10 minutes with an average worker took 2 minutes with these guys, and it wasn’t because they were rushing me. They took care of my problem in less than an hour (it was free since Hibdon made the mistake), and even fixed a small unrelated problem at no charge. While I obviously can’t comment much on pricing or anything like that, I would absolutely trust my car with these guys.