Gentle Dental

Wonderful place with wonderful staff. I would highly reccomend them to anyone, they genuinly care about their patients and take pride in the work that they do. They are kind and caring and they make visiting the dentist so much more bearable!

I have been coming to this clinic for over a year now. This past week was my third visit for a routine checkup. Every time I go, the staff and Hygienist are kind and caring. I don’t even feel anxious to get a filling done since I know I’ll be treated well. It’s seems like such a strange feeling to walk out of a dentist’s office and be in a great mood.

I’ll file these guys as one of those places I went to for a bit before finding a «real» practice. It’s the same way you can bring your car to a Valvoline Quik Lube when it’s just as easy to go to the local garage that’s been around forever. Yeah, the work gets done, but you have to deal with up-​sells, loose chat and all the other corporate BS.
I went in wanting to get 2 restorations and 1 or 2 filing within a year’s time. Round 1 went fine, had a cleaning and they said I’d maybe need one more filling (plus the other major) and that’s it. Round 2 also went fine, had the other cleaning (if you can call a using a water-​pic a cleaning) and… they suddenly say I need six fillings. So somehow, in the matter of six month’s time, I need a pile of extra work done. I was pretty upset, so they told me they’d suddenly pay for two. While most people would probably feel grateful, I was still amazed that, in two cleanings, x-​rays and exams that nobody pointed it out before.
I got a second option and they found two small fillings (not six) from 1970’s era work, I’ll go with these guys instead. I also had someone else close to me have an exam at Gentle as well and wow — they said he need a ton of work, too! I can’t wait to see what his 2^nd opinion looks like.
Finally, the staff is frankly weird. I’ve been asked for a hug (this isn’t Dr. Phil), had to wait a half hour beyond appointed times, had to listen to my voice message repeatedly due to a language barrier and flat out couldn’t understand the woman doing my cleaning. One person setting kept pushing for a future date and couldn’t get the concept of me wanting to work out the times with my wife.
So yeah, go there if you really don’t put much thought into what’s really going on and are easily led. I’d rather dig a little deeper and find a true professional.

I showed up for my appointment after work to find out it was cancelled. After checking my phone, I remembered I did get a call from GD, which I had to cut short due to an important call from my CEO beeping in (was waiting for this call). The 20 second call with GD was basically 24 hours before the appointment. Since I had no voicemails or follow up calls to reschedule I assumed the dropped call was to confirm the appointment when it was actually canceling my it unbeknownst to me. Big mix up. To make things worse, the next appointment is over a month away… ouch. Might give GD one more chance after I make some calls to other places. I understand, things happen, but the day before is very short notice and it better be confirmed. Next time I’ll save my time and my gas and call the office before I head there. The girls at the counter were very apologetic, just frustrating after a long work day and then fighting 128 traffic to get there on time. 2 stars because it is probably at least half my fault, I guess.

I began drafting this while in the office waiting. I picked up finishing the review from the ‘Cleaning’ section just now to publish the review. Enjoy.
In here now, so far so good. I decided to begin drafting this in here because while the nice lady is developing my x-​rays I have some time to start talking about what I like and dislike about the place.
I decided to come here for a few reasons that revolve around the main topic of money. This place offers a new patient special of $ 57, nice. I don’t have dental insurance and well, $ 57 is affordable for me. Do I want to be a tooth-​whore? No, I liked where I used to go long ago (must find and review) and where I went between here and there. I digress. Will I be happy here? We shall see when I find out the cost of a not new patient cleaning, so 6 months… yeah.
Location, corner of Main and Richardson; decent location. I personally find parking on Main in Wakefield an ugly task, that street bothers me backing up into traffic and no one really cares to let you in or out; but that’s my thoughts. I went with parking a bit away just to stay en route with being near my tanning salon so I can walk over there afterwards. Hi Albion Street.
Check-​in. There could be some updates and the TV could be bigger, I mean not that we’re going in to watch TV but I mean. eh. It’s small and there was some breaking news I wanted to see/​hear. Anyways, I filled out the basic new patient paperwork and was taken back to get x-​rays. Oh, hint. Don’t forget that the top right of the second page is questions. cause I missed it and so does apparently everybody else.
Pre-​cleaning. The nice lady did the x-​rays and I had to stand in this head lock machine it made me think of something scary and I could see myself in it, it was funny. I asked her for a towel to rest my chin on it (maybe I’m a freak and get weirded. but it was okay cause) and she hooked it up.
Cleaning. I don’t like dropping names which was why I went with nice lady for the first person I saw so I’m going with informative lady for this one (it’s a good thing). She was helpful with telling me about what she was doing and things she noticed. She asked questions about my dental hygiene like they’re all supposed to ask, fine. I talked with a mirror in my mouth, no big deal.
She was fun, really informational and helpful. No other place has really brought up my grinding and clenching jaw before so this added what was a 3 star review to a 4. She told me some things to help my enamel that way because what my teeth are supposed to look like and what they look like, don’t match up. We’ve established I do this at night but also I clench during the day as a habit and bite my tongue. I mean shit you don’t all have to know that though. I won’t erase it
though either. take that if you’re grossed out.
Dentist. She was cool, I gotta be honest the last name through me off and now one may know who I’m speaking of but I was honestly expecting a pole and music, just sayin’. so I was picturing some weird thing happening in my head but she was actually really nice, quite funny actually and also just as helpful as the hygienist who cleaned me up.
Check-​out. I paid, hey no dental insurance. I asked about a regular priced cleaning, $ 92 and she said to look in the Value Packs for coupons since they put $ 25 off ones in there quite often, also the referral program. if a new patient puts you down you receive a $ 25 credit. I may have to start referring people. HEY YOU, Cristina C that’s all you gotta do, I mean you can add Unilocal so I can verify myself and if you do it, PM me! Brings me to my next topic because I need a few cavities filled… ACHOO. you can help me out. There filling prices are cheaper than another place I just went to, I have some decisions to make on pricing but I’m gonna go with I will probably be back here in the near future to get a cavity filled.

My first visit at Gentle Dental Wakefield was amazing! Kristen, my higienist, was excellent as well as Dr. Revah. The staff was very accomodating and instantly felt comfortable from the moment I walked in the door!

There are a few ways this particular office has failed me.
1. Though the staff at the desk are fairly friendly, the dentist herself ignored me throughout and seemed annoyed that she had to tell me to open and close, which she said in one word commands in between talking to the dental assistant.
2. I was assured that I didn’t need to pre-​approve with insurance because they knew how much insurance would cover of a root canal. The insurance did not cover any of it and I was stuck with the full bill.
3. I was sent home from the root canal without any antibiotics or pain medication. My face swelled to twice it’s size and I was in excruciating pain. When I came in to get medication they dentist finally actually spoke to me, telling me if it got any worse I should call 911 as it could kill me.

I have visited many dental offices over the years, but everyone at Gentle Dental in Wakefield is not only professional, but they are each friendly and caring people. They do wonderful work and do it in a way that relieves any anxiety I might have coming in. I know I am being treated by folks to care about me and my smile. I recommend them highly!

I hate going to the dentist. Bet you hate it too. Hell, the guy at Dunkin’ Donuts probably would say the same lol. Anyways, I went to Gentle Dental after reading reviews online through google. They booked my appointment for the day after I called and it was quick and easy. Everyone was super friendly. My dental hygienist was super sweet, she didn’t have one of those fake conversations with you. I had a teeth cleaning, check-​up, and X-rays.and as a new member it only costed $ 57! Not too shabby!
Hey, and they were gentle! GENTLE DENTAL — GO!