The UPS Store – Wakefield

We chose this shipping store based on the recommendation of a local auction house in Beverly, MA where we had recently won an auction lot. The auction company has used this store with much success in the past and many of it’s customers items are shipped across the country upon completion of the auction.
This UPS store was quick to contact me via phone and picked up the item timely and in short order shipped it to me via UPS. I received email updates from beginning to end including the much needed tracking number for my package. The packing was bullet proof and they took the time to make sure my treasure was packed properly and safely. it arrived when stated and I was very pleased with the service.
I’ve had other shipping companies take 2 – 3 weeks to contact me after a big auction conclusion but these guys were fast and efficient and got the job done timely.

Horrific customer service!!!
I first went to The UPS Store in Wakefield in September 2014 after having just moved to the area. I walked in carrying a rather large box with a pre-​paid UPS label. There were no other customers in the store and they did not appear to be busy. I greeted a female employee by saying «Hi, I have a package with a pre-​paid label.» She immediately barks at me «I can see!» I cannot emphasize enough how completely rude she was… her words, her tone, her body language… it left me flabbergasted and speechless. It was such a complete unprovoked act of rudeness.
I go back approximately three months later on December 23^rd and get the same female employee again. I had two packages: one with pre-​paid label and the other was a return to sender situation. I had received a package at my house with my address but with the previous owner’s name on it (he had moved out six months earlier.) I tried to explain I just wanted to be a good samaritan and return the package to UPS for them to either re-​route or return to sender. She immediately said she could not take the package and I would have to call UPS and deal with it. I explained it wasn’t my package and I was just trying to be nice and do the right thing and that she could do what she felt was best with the package. I was starting to walk away and she is now yelling at me saying I can’t leave the package and she would just have the driver redeliver it to my house. At this point I ask for her name… she refuses to give her name and instead yells into the back room for a manager, AJ.
AJ comes out and instead of greeting me and trying to resolve the problem he just says «She works for me.» I think this was his strange way trying to explain that The UPS Store is a different corporate entity than the UPS, the shipping company. As a customer I don’t really care about their corporate structure… when it says UPS on the front door they should take care of the UPS customer. I left with nothing really resolved and sure enough the next day the package is redelivered to my house. She had marked out where I had written «return to sender» and put a smiley face. I am still amazed by the horrible customer service… not only to me but also the sender and intended receiver of the package… both of which had their phone numbers printed on the shipping label.
The employees of the store could have either 1) had the package re-​routed 2) called the sender 3) called the intended receiver 4) informed the driver the package had been refused… instead they purposely ship it back to a bad address… which was a waste of the driver’s time during the Christmas rush.
Needless to say I will never go back to this establishment again!

Love this UPS location, their prices for a mail box is way under the MSRP and they offer flexible lease terms, with full service (forwarding mail, etc). Have already renewed and will continue to work with them.

Got the job done.
Guy in Stoneham said it couldn’t be done.
Took this place 2 minutes.

I went to this location to mail a package to my son who is stationed in Japan. The young girl was a sweetheart. Explained she could bubble wrap and box my package but couldn’t mail to apo address. I said not a problem. At the same time. A middle aged miserable woman entered the business and piped in we don’t mail to apo addresses. The young girl explained that I knew this and want to pay to get package ready to mail to post office. This miserable woman then pipes in. «this is going to take at least 30 minutes so come back later. I said I wouldn’t be in the area later and that was ok I would wait. She then rudely says. WELL HAVE A SEAT THEN.» 3 minutes later bravo my package was done. I will never go back to this location and I will make sure and tell my friends to go to the Stoneham location as they know how to treat their customers. The best is their wasn’t even another customer in the store.