Box Stop & Shipping Center

Ken is always so kind and helpful, he has been helping me packed and shipped tons of items. He is a little hard to understand sometimes when he speaks, but be patience, he will go out of his way to help you ship anything.

This is a great place to ship anything, the owner is very helpful and makes sure your shipment is packed well. I recommend this place.

I’m torn between 1, 2 and 3 stars. It’s the huge interrupted wait time, well and the sum of all the other problems.
When I posted this review they had only two reviews over the past two years.
Their white boxes are the better ones to use. They are pricey, maybe. I will have to throw more money their way, which is why I feel fine giving them one star. Go in with open eyes folks and get the right boxes at the size you need, not the size he tries to convince you that you need. I know, I packed the different sized boxes.
big Cons:
1. Their «heavy duty» moving boxes bite. They don’t fit together well and they are flimsy. I’m no stranger to shipping heavy stuff and putting together boxes myself. The «moving» boxes aren’t worth it. To me this box situation is a deal breaker. Hard to put together or lower grade than claimed — but can’t strike out on both. I put together tons of boxes all the time. I know what I’m talking about concerning the fitting together when you tape down the bottom of the box and then the top when you’re finished.
2. If you have the guy look for a box based on the total amount of linear inches you are looking for he can’t point you in the right direction. So on my 2^nd visit to the shop I was looking for boxes for about 15 minutes.
3. After the whole time I spent getting the right boxes I was heading to the register and the guy jumped on helping a new customer coming in the door. When I came in the first time he was slow to help me, and the 2^nd time even slower to help. He’s helping these couples find 1 specific box for about 10 mins. THEN, he didn’t ring me up, but he rang up the couple. And it took a really long time because he starting putting together their stuff. The patron started to get really embarrassed and as the customer service person to ring me up.
4. They don’t give you itemized receipts. Even though there’s a sign saying you can bring back boxes in perfect condition. I’m cringing at having to see if they actually honor that. Like are they going to say, «well you should have asked for an itemized bill if you thought you might return.»
Pros:
1. Parking,
2. convenient if you’re in Walnut creek,
3. seemingly nice — still concerned about getting a super faded credit card receipt that has no itemization of products — just the grand total.
4. they have the specialty brown tape which I haven’t been able to find at the big home box stores that I tried because I don’t like moving company names on my boxes. CORRECTION: this brown tape is peeling off the boxes and is low quality. The clear tape roll I got at the post office is much better quality.

Great place, very flexible, very helpful. I really like John, Lisa, and the new guy. They’re extremely helpful either finding exactly what size of box I need or working with me on the most cost effective solution.
I’ve yet to have any unpleasant experience. Well, the Powerball tickets they sold me didn’t win in any shape or form, but we’ll keep working on that.

The man who answered the phone was extremely rude and cut me off before I was done asking about something. Sadly, this establishment was recommended to me, but it is lacking customer service.

I’m really grateful these guys are still here. I feel like a professional mover with all of the materials needed for a quick and uneventful move.

We like coming here to drop off our boxes Lisa is awesome she is so friendly and nice, we come here weekly. She has a cute dog name Max and he is just so adorable… Also they sell scratchers here. so much fun lol