Michael P Murphy, MD

Dr. Murphy was THERE for me when I needed him in the hospital. He took over the situation and I didn’t have to worry about anything. He’s as good as it gets in caring, proficiency and availability.
It’s true he has staff problems, but that goes with the currently educated assistants. He is quick to address these issues and make corrections.

Dr. Murphy is a great doctor. No question.
Pros: He was able to schedule surgery to get ear tubes placed for our son very quickly, so for that I am very grateful. His office/​receptionist was like a well oiled machine-​and the office was clean and never crowded. Staff was prompt with all matters related to surgery scheduling and insurance verification. They did great.
Cons: We waited over 20 minutes for each appt. Even when we had 745am appts. Even when there we no other patients there. It is very difficult to have a toddler wait long for appointments. He was late to the surgery center the day of our child’s procedure– which is not great when you have a toddler who cannot eat or drink anything in preparation for the surgery. In all fairness, he did call the surgery center to let them know, but they did not relay the message to us. The post op appointment, which was one week after the surgery, was not billed correctly to the insurance so they sent me a bill for my copay. Being in the medical field I know the «rules» so I called their billing office saying that the appointment should have been covered as part of the surgery. They admitted it was billed incorrectly. Had I not known this, I would have paid a copay, and they would have kept the money the insurance paid. Hopefully this was truly an error. Be advised that if you ever have surgery, and you go back for a post op appointment within 45 days of the surgery, you should never receive a bill for the office visit. Overall, the most important thing to me is that he did a good job and was able to accommodate us in a very short amount of time. So for that I am willing to overlook the other stuff. Would still recommend him.

Dr. Murphy is awesome. He is skilled and knowledgeable. I am 30 years old and my snoring got to the point of my wife and I sleeping in separate rooms. I went to Dr. Murphy and had an evaluation. He told me I needed tonsil surgery for various medical reasons. I agreed, and scheduled surgery. He got me in on December 22, 22 015 which was awesome because my insurance deductible was already met for 2015. I felt at ease from start to finish. I am now 2 weeks into recovery and my wife said I don’t snore a bit anymore; also i was able to get a hold of someone on Christmas day to get a refill, and all throughout the week into new years.
Let me say this, the other reviews stating the front end staff are rude, and unorganized — absolutely true about a couple of the (not all, some of the girls were extremely pleasant). HOWEVER, you are seeing a professional DOCTOR, not his staff. He should be judged on the quality of his work, and not the rudeness of the front end staff. All the 1 star reviews are unfair and unjustified.
If you want a quality doctor as your ENT, come see Dr. Murphy. You will not be disappointed if you need a surgeon.

Dr. Murphy is skilled, there is no question about that. Yet, there is more to a doctor than his knowledge and experience.
Dr. Murphy’s staff is arrogant and unprofessional. They could care less about their patient’s time. That means having the patient wait around for 45 minutes, without any explanation or estimate as to when they will be seen.
I complained to the front desk receptionist that I had been waiting around for a doctor I didn’t even think was in the building. «I’m leaving,» I say. I don’t want to pay for this visit. Maybe I should bill you guys for my time. She responds, «ok» with serious attitude like she was 12 years old. Every response from her up until this point is… a yeah, so what response.
Then I get the manager on the phone who starts to play Matlock. «No, you couldn’t have been there 45 minutes, it was more like 39 minutes…(so on and so forth).» The manager does not take a step back and look objectively about the situation but starts to spout off every excuse she could think of, accusing me that I had something wrong.
Dr. Murphy gets on the phone. He starts to guilt trip me by saying that he provided good care to me while I was in the ER, as if this is a reason that I should receive horrible customer service. He says, I cancelled my other appointments to see you in ER as if that should excuse his tardiness. The point of it is Dr. that you weren’t in the ER. In fact, I don’t know where you were. You certainly didn’t make the appointment. None of your staff members communicated what was going on. I had a childcare concerns to think about. You may find this hard to believe but my time is important too.
He found nothing wrong with anything that had gone on. More defensiveness with an obligatory I’m sorry. He didn’t mean it.
DR., YOU AND YOUR STAFF BEHAVE AND TALK AS IF YOUR PATIENT’S TIME IS LESS IMPORTANT THAN YOUR TIME. THIS IS UNACCEPTABLE.
*While this is all going on a guy comes in for his appointment. The same reception says, no appointment was made. He’s arguing with her, you called me and told me come in at this time. She responds, nope. Wow.

I had my appointment yesterday, and I’ve gotta say after 3 years of dealing with numerous doctors, it’s nice to meet a kind, caring doctor like Dr. Murphy who takes the time to go over the problems and tests. I’ve seen comments on the receptionists and staff, and I honestly didn’t have any problems with them. They were really nice as well. However, for those who do have problems with staff at a doctors office: if there’s a really good doctor behind that staff, it’s worth it to hang in there through the staff problems to be taken care of by that doctor. Good doctors can be hard to find, and Dr. Murphy is a good doctor. Thank you for treating me like a human being and taking the time to treat me yesterday. I look forward to working more with you.

My one star is based on my experience with the Receptionist/​Scheduler, cos i will never get the chance to get past the a-​hole that answered.
After reading the other reviews I didn’t think it could be THAT bad, oh boy was i wrong!
The lady that answered, aside from not greeting me properly & introducing herself with a frigging name, she answered as if it was a tremendous bother i had called in. Very rudely & curt, asked for my name… phone number…& as i was giving her my #, she bursts out very annoyed, cutting me mid sentence «hold on!», i was on hold for 7 mins 20 seconds with no explanation. When she finally returns, with the same condescending tone, asks for my phone # again. Then asks for my insurance info; mind you at this point she never asked what i was seeing the doctor for, or if it was urgent, nothing!
Told her I didn’t have my card WITH me, & i was told she couldn’t proceed until she had THAT FIRST. I asked if they could tell me the next available appointment but again she couldn’t tell me anything until she had my insurance info.
Really? I mean… REALLY!!!
WTF!

Best Dentist around … Explains it all
My experience with the whole staff
Fantastic
From reception
To cleaning
All too notch
Veneers
Cavities
Replacement fillings
Don’t know what some if these other people are talking about !!!

The receptionist/​schedulers are SO bad I’m already firing them before I get to see Dr Murphy. So dissapointed in the lack of common sense and apathetic desire by staff to do what’s right. The Doc might be awesome (I’ll never get to find out) but his rude, unprofessional staff are killing his wallet without him even knowing it. What insurance (I have great ins) do you have is the first question out of their mouths (before name, chief complaint, my referral MD’s name, etc) and they act ditzy… like they’re doing something else while taking your call? No prob if you could actually multi-​task, but these girls have their hands full with one thing at a time it seems. Don’t like to judge a book by it’s cover, but the girls answering the phone are so unhelpful I have to say no thanks.

Just got off the phone with the receptionist. Explained the urgency to see Dr. Murphy and decided to schedule me for 3 weeks from today. That’s not going to fly. Situation is pretty serious and you thing they would adjust your schedule for urgent situations. Disappointing on the staff’s part, not the doctor.

I was referred to this practice on an emergency basis for a severe sore throat, and didn’t get to research or pick my doctor at all. I hit the jackpot with Dr. Murphy. After being treated dismissively as a whiny hypochondriac by my GP on-​call doctor, Dr. Murphy was patient, understanding, compassionate and thorough. He recognized I had a serious condition and immediately had me admitted to the hospital. (If anybody ever tells you nobody ever died of a sore throat, don’t believe them!) He clearly explained everything I should and should not do, and made sure I understood. Later that night in the hospital I had panic attack and felt my throat was closing up. Again, he was patient, competent and non-​judgmental and made sure I got the treatment I needed. I hope I never have another throat problem as long as I live, but if I ever did, I’d see Dr. Murphy. Not to mention, when I went to see him the first time I looked like something the cat dragged in and he charitably described me as «well groomed» on the chart — what more can you ask for?

Dr. Murphy is great! I saw him last year and after our first appointment decided a tonsillectomy and septoplasty in Oct (2012). I was really nervous and he assured me that everything was going to be ok and beneficial.
I’m so glad I went through with it! It has now been almost 5 months and I can actually breathe out of my nose and sleep normal! Dr. Murphy did an amazing job (My allergist recently commented on how amazing everything looks).
If you need an ENT see Dr. Murphy!

over the last several years i had been fighting off reoccurring strep throat. i had been told several years ago that i was not a good candidate for a tonsillectomy. i think this was mostly because my then doctor wasn’t a fan of surgery.
over the summer i got strep yet again! this time i was DONE! i was tired of antibiotics and tired of getting sick for no reason. you, the average person may get sniffles and be done with it. NO NO NO, i get tonsils that consume the whole back of my throat making it virtually impossible to eat, swallow and breathe! so i decided to hit up my new doctor about surgery. he gave me the referral but warned me most doctors don’t like to perform these kinds of surgery’s unless they have to.
i met with dr murphy armed with all the knowledge needed to fight getting these bad boys removed. to my delight, there was no battle of KY vs DR! YEEEE!
the whole ordeal was simple and easy. dr murphy is super friendly and knowledgeable. surgery was a breeze and his entire staff made me feel really comfortable. YEEEE! even after the surgery, i started to run out of meds, his staff was on their game at refilling my prescription. no hassling back and forth between doctors office and pharmacy! (that’s what gave you the 5 star rating).
in the end, if i had more tonsils to remove, dr murphy would be my man!