Safeway Pharmacy

I just had the worst customer of all time in the pharmacy… I thought since there was a new crew change, the pharmacy would have improved, it has NOT! this new girl is so incompetent, and extremely rude, I was 2 days early with my medication, Ok, I need to leave the State, I call my insurance, they say, no problem, we will clear your medication to pick up, I call safeway to tell them, so they could have it ready, I explain, I spoke to my insurance, it’s clear… the pharmacy asian girl, said in the most Condescending tone, «I will ask the Pharmacist, if he’s comfortable with that decision» I said WHAT? I can’t even tell you, how stupid this pharmacy is… I quit them forever, this isn’t the 1^st time, they play these ego games, they are abusing their authority, not putting people first «customer» who are they to make a medical decision? I should have never continued with them, I will tell everyone, go somewhere else fast… I picked up my script so fast, Why do they judge people? and take it upon themselves, they have no idea… because they have good health. I’m going to make a formal complaint as well. went to a more professional pharmacy, what a HUGE difference!

The absolute worst store I’ve ever been to. Selection is horrible, customer service is nonexistent, the place is small and crowded, lines for days no matter what time. Go to Alamo Safeway! That place rocks.

This Safeway could get 4 stars based on their selection of products. But!!! They are so slow. Especially if you come here after 6 pm. Lines are crazy long. I wish they had self registers. That would make the shopping process much faster!

They’re so slow, rude, incompetent. I have begun to go to SF Safeway for my meds because I never get adequate services there, and I have them 5 chances. Stay away

The worst Safeway ever. Cashiers seem to chit chat with each other instead of helping customers. Very very slow.
Pharmacy even worse! Very incompetent staff with attitude. I will avoid this place!!!

Nothing new in this post that hasn’t been posted. But I’ll say it anyway; LONG LINES. Every. Single. Night. Just hire more staff! It’s obvious that there is a need for it. It shouldn’t take me 20 minutes to buy one item. I’ve literally come here before, looked at the line, and walked right back out the door.

Gone downhill! This used to be a nice helpful pharmacy but over the last few days, all hells broken lose. Apparently they’ve gotten rid of the old pharmacists and the replacements are losing it. Prescriptions are being tossed in shopping baskets, no one can find anything, and it’s just a waste of time. Sigh

This is the slowest Safeway ever. Longest lines and they never bring new cashiers up. Ever. Go somewhere else!!!

Just left this Safeway where the express lane (15item or less) checker just allowed an off duty employee to check out with 100 cans of cat food all of which had a 50% off sticker… Aside from the flagrant flaunting of the rules by employees, what about the level of consideration this shows for your shoppers? And just out of curiosity is it standard practice for employees to empty the shelves of on sale items? (probably right after they got done fixing the stickers on the cans)

Worst store on the planet. Horrible lines. Constantly out of stock. Terrible customer service. I avoid this place as much as humanly possible

And I’m done! Seriously BEWARE before making this your pharmacy! The people are the rudest bunch ever. If they hate their jobs so much, perhaps they should do us all a favor and find a new place of work. In having this as my pharmacy for the past at least 5 years, I could probably count on one hand the number of times it’s been pleasant. First, they always substituted my prescription for the generic which was actually different. Finally after my doctor specifically stated brand name only did they stop giving generic. Second, they never have it ready when I get there even though it’s the same time every month. They call me and if I don’t get down there that day or the next they put it back away to give to someone else so I still have to stand around and wait. And then they get pissy with you because you have to wait and they have to stop what they are doing. Excuse me?! I’m the customer. Do yourself a favor and don’t go here. I’ve switched pharmacies. Too many other choices to submit yourself to abuse by them!

Never. Again.
There are too many pharmacies in this town to put up with this place. Nothing but attitudes from the techs.

Easy in and out.
The pharmacy is by the front door, you walk in and hang a left. I’ve picked up a few prescriptions here and it’s been pretty easy. First, call in and make sure they have the prescription. Second, get a time it will be ready. Third, walk or drive over and pick up the medicine.
I’ve had to stand in line behind other people before, but nothing too bad. They pulled on my information from another Safeway for me the first time I used the store, no issues.

I don’t know why I keep my prescription here. It was easy for me to transfer it from another Safeway store in San Diego, several years ago when I moved to Walnut Creek and then I just never bothered to change it. They do have good hours-​considering they are not a Walgreens or CVS but the service is very lackluster. They always act extremely annoyed when I get to the counter for a pick up and I can only imagine the eye rolling when I ever dare to call in.
I once had to wait over 4 hours for a simple antibiotic that my doctor called in for me and they had originally quoted the wait time about 45 minutes. Luckily I was able to go back later in the day, but not everyone can do that!
One perk, though, is that you can scan your Safeway club card at the Pharmacy and earn Gas Rewards for both Chevron and Safeway gas stations.
I’m too lazy to look elsewhere so, meh, guess I will opt to keep using this location. However, if you are new to the area and are starting fresh, I’d recommend looking elsewhere.

A friendly neighborhood pharmacy.
We use mail order for the convenience on most of our prescriptions, but when we need something filled immediately we come to this Safeway Pharmacy. It is nearby home, which makes it the most convenient choice. However, if we had not been receiving consistently good service for many years it would also be easy for us to go to a number of alternative pharmacies in the area. We stick with Safeway.
The pharmacists at this location take the time to explain precautions and recommendations for each prescription. Other staff who work behind the counter with the pharmacists are also helpful, nice and professional. The pharmacy can be busy, and short lines are not uncommon. However, they seem to keep the supply chain flowing. There are always at least 2 and sometime as many as 4 staff working at this Pharmacy, so there is consistently sufficient staffing to keep things flowing.