The UPS Store

Zero stars if I could. Double charged me for my order and then didn’t know how to refund. Couldn’t ask anyone to help and said «come back tomorrow» to get it refunded back on my card. I don’t live in the area, so I am out the money they double charged me.

Had to send a letter with proof of mailing, so I went to the UpS store to send it certified. The guy working at 3:45 on Thursday, April 22^nd was a complete jerk. He told me he refused to postmark with today’s date because the mail had already gone out. I said I didn’t care what date it was marked, I just needed it to have a date and proof it was sent. He advised me he couldn’t do it and I needed to go over to the post office. After going back and forth for a few minutes I made it clear I did not need it marked with today’s date, and he finally agreed to stamp it with tomorrow’s date. What an unpleasant experience. Then he charged me $ 8.69 to send the letter, and I already had a stamp on it! If you can avoid going to this location, do it! The location near Safeway on Bancroft is much friendlier.

I’ve used the services of this store on and off for quite awhile and never had a problem. Many of the reviews on here have vindictive tones. What a shame. I imagine it is very hard to stay in business with all the upheaval in the shopping center. Apart from loosing customers to parking issues the chaos of all the construction must be hard to manage. If someone seems grouchy why not use charm to bring out the best rather than condem? The service here is perfectly fine and since I was friendly I found the owner to be friendly too.
Kindness has power. Let’s use it and support local businesses.

On 1/​23^rd, I posted a comment on a neighborhood site called «Nextdoor» that circulates virtually throughout our area. Briefly I posted this comment:
«I have received bad service time after time when I went to this store, ranging from being ignored by Patrick the owner, to being treated with an „indifferent“ attitude, (as though the owner was doing me a favor, by helping me)», to downright offensive rudeness. Who needs this?
As of this date 2÷15÷16, the post has received 113 responses (a record on this site) and they are still weighing in every day! I would say about 80% concurred and shared their own dismal experiences with this obnoxious man who outrages people with his abysmal behavior.
As a response to your questioning him as to why he doesn’t offer the same service that all the other franchises do by accepting return packages with paid labels, for instance), he flat out tells his customers to «GO TO ANOTHER UPS STORE» if you don’t like his policies.
And so I have. And so have many others. And so should you!

Just awful customer service he deserves the gold medal for the worst service provided by a human

I will never give my business here again. Never in my life have I met a person who was so unbelievably rude and lacked any sort of customer service skills. It’s like he wants you to leave when you walk in. I was ignored for about the first 5 – 10 minutes while he’s busy doing something, didn’t bother to let me know he’ll help me when he’s done. When he finally got to me he acted as if I was completely bothering him to ship my AT&T equipment back with the return label. I won’t be back.

This store is the absolute worst! I’ve dropped off a few prepaid packages and the guy who owns the place is always on the phone yelling at someone. He never greets anyone, never thanks anyone, and seems annoyed when I drop off items to ship. During my most recent visit I needed to purchase stamps and they sell books of 20 stamps. He charged me $ 13 for a book of 20 stamps! He is making a profit of $ 3.20 for the sale! Completely ridiculous! I will drive the extra block and wait in line at the USPS!
Today I called this store because I dropped off 3 prepaid packages a few days ago and I haven’t received any shipment updates, and my packages aren’t even shown as being scanned. Right off the bat, the owner Pat tells me «I don’t get paid on pre-​paid packages so I can’t help you. Contact UPS.» I simply tried to ask him if UPS had picked up the packages and again he kept reiterating «I can’t help you. If you don’t like it take your business to another UPS store.» I don’t even know how you can run a business these days when lacking customer service skills. I will never come here again!

Zero/​Negative stars. The doors bell chimed as I walked in. Owner/​manager on the phone talking to someone for help about claim or complaint from someone. The bell was loud enough to be heard but I received no acknowledgement from the man on the phone. I walked around a bit to make my presence known-​he still had his back turned toward me. After 8 minutes of waiting (friend with car running outside) I asked if I could get help. He looked up brushed the back of his hand toward me in the air as if to «shoo me away» and turned his back towards me again while taking on the phone. No verbal acknowledgement of «I will be with you». It was clearly «YOU ARE DISTURBING ME AND GET OUT OF MY STORE». At Least that was how it looked and felt to me. I am still hurt by this guy’s reaction. I suspect this man is the owner so I don’t expect to ever return. Especially since Postal Annex is right on Oak Grove/​Treat and another UPS store is on Bancroft/​Treat. I rarely if ever post a complaint review but I just can’t get past this one. No one should be treated this way from a worker let alone an owner/​manager. I guess he doesn’t need the business.

As a mommy of two little ones (a sleeping 2 month old and a two year old) I called and asked if it would be possible for the worker to meet me by the door– I was parked in the front row and wanted to drop my prepaid package off. The man on the phone acted like I was a huge inconvenience. When I met him there was no one else in the store. Talk about bad customer service. Help a mom out Mr.

Walked in at 5:55 PM and asked if I could possibly get two signatures notarized? (I had raced home and stopped at a store closer to home, only to be told glumly by the idle clerk «no notary service after 5:30»). At UPS, I got service with a smile! Fingerprinted, ID’ed and signed, out in 6 minutes. Thanks UPS!!!

The customer service is extremely bad. I would avoid going to this place and just drive a bit more to go to another ups store. There are plenty of UPS stores around.

I just wasn’t really pleased with the service at this particular store. I also feel like the some of the products they sell are overpriced. I do like their notary service. I’d suggest that their customer service improve as great customer service always make for loyal customers.

Could not be happier!!! We had this location box up some family heirlooms that we sent from CA to TX. Pat was very helpful, super professional, and could not have been better. ALL of our items, including a full set of china for 10 arrived well packed, and not a single broken item. Total lifesaver.

I feel bad for writing a negative review like the ones below but it seems to ring true for my experience as well. I’ve been here probably 5 times in the past 4 months (xmas and just misc shipping). I know shipping isn’t cheap, but I’ve always felt as if their prices are significantly more expensive that other places. I’ve shipped several small, lightweight boxes and large envelopes to Southern California, and it’s always in excess of $ 25 or more. I’ve also had a package returned back to me for no reason and had to PAY AGAIN to have it RESHIPPED. Staff was never friendly and seemed a bit lost at times.
As silly as it seems to write a review for a UPS store, I was unhappy with this location overall and won’t be back.

Terrible terrible. Not only was the store owner cranky and rude, he turned my packages away! Said he was too full to take my packages to ship. I’ve never heard of that before, and he didn’t seem too packed either. Just terrible.

I will never go back here again!!! I used to come here years ago when it was Mail Boxes Etc. and loved it. However, recently I had some copies made here and the sign clearly stated that the price was less for more than 100 copies. I had 150 copies made and the man (I believe the owner) charged me the price for less than 100. When I pointed the discrepancy out to him and reminded him of the sign, he snapped at me and said, «I can’t do anything about that! The computer charges it and I can’t change it»! I was so taken aback by his attitude and rudeness, I just left. He is the owner, for crying out loud! Of course he could change it! This was NOT good customer service and I will take my business to Postal Annex in the Ygnacio Shopping Center or the UPS in Countrywood where they always treat their customers with respect!

I’ve been a customer at this store for ten months. In that time, I’ve shipped multiple large, high-​value items where the shipping cost alone exceeded $ 100. In addition, I’ve shipped a number of smaller items, too. I would estimate I have spent, on large-​item shipping, between $ 450 and $ 600 here since my first shipment. My experiences had been positive (three star –nothing good or bad) until my most recent shipping ordeal.
Let me preface all this by saying that I went here the first time because one of my friends has known the manager since the late 1980s and vouched for him. During my first visit back in March 2013 the manager told me he specialized in shipping fragile and large items. He even added — this is key — that he personally packages and ships all the large and fragile items.
My recent shipment was a photographic print washer. For context, it was huge and heavy and fragile, but not the largest nor most fragile thing I’ve shipped here. There exist very few of these washers left in the world in working condition as good as this one. Spoiler alert: there is one fewer. Would you like to see photos of how it arrived? When I have a better Internet connection, I’ll upload some images of the damaged item in the store’s photo section.
When I received the photos from the buyer, my blood boiled. I paid $ 111 for shipping and when the girl behind the counter rang me up I specified — three times — double-​weight extra strong packaging. I even pointed to their fragile item display and said «I want it packaged like that.» She agreed and based on the price I believe that I paid for the additional cost associated with heavy boxes and appropriate foam. What did I receive? A single-​weight box that has multiple stickers on, making me wonder if it had been used before, and GROSSLY INSUFFICIENT packaging material. Instead of packaging it in the manner which I asked for and asked to be charged for, they used a flimsy box that literally collapsed during shipment. The peanuts did not even fill 10% of the box. This was the most disappointing shipping job I have ever seen.
So I decided because the owner is a buddy of my friends, and my friend says he is a stand-​up guy, that I would give him the chance to make things right. The owner missed every chance every time as though he were trying to lose me as a customer. He insisted, without pulling up my account, that I had not paid for the added weight. When I said I had specified the robust packaging to the clerk, his response was «well, I didn’t package it. So it isn’t my fault.» Those were his exact words. If you’d like to refer to the second paragraph, I’d point to the last sentence where I recall the manager’s statement that he personally packages all fragile items.
I was gobsmacked that a business owner would not take responsibility for his store nor for his employees. Let me tell you what happens at my job when someone working for me screws up. I also take responsibility because I support my team. When I screw up, want to know what my boss does? If you guessed also take responsibility, you guessed correctly. That is how I believe a good manager operates. The UPS Store manager said all he could do was file an insurance report with UPS but that I should not expect to hear from them.
The exchange ended when another customer entered. The other customer began listening to me, so the manager, while I was in mid-​sentence, walked away and began talking to the other customer. When he was done with that, he walked into his office.
I cannot fathom the mindset that allows someone to believe the level of unprofessional customer service exhibited by this store’s manager is acceptable in a competitive (or non-​competitive, for that matter) marketplace. He may not realize how incredibly commoditized his product is. He has at least two competitors nearby who will be thrilled to take my money instead. And their prices are essentially the same.
There is one bright spot in all this. When I told my friend about the manager, his buddy’s, reaction to this issue, my friend, who is also a businessman, looked me dead in the eye and said «I have recommended him to people as long as he’s been open. I will never again recommend him to anyone.» And I know my friend will refer people elsewhere in the future. He was veined-​forehead mad that he someone he refers people to would behave in this manner.
So I hope the owner of this store languishes in the profit he made from shipping this item. It will be the last money he sees from me. Oh, and do I ship things often? For eBay sales, I ship up to 40 items in a busy week. None of that will ever come through this store again.

Guy complaining on phone about his stock portfolio while ignoring me and another customer. Staff in 3 words: lazy, slow and incompetent
Root canals are less painful

I stopped by to mail a package back. Nice lady took asked for my name and address. She found me in the computer and printed out a label. I had to have the package back in 6 days and wanted certified mail.
The older guy (assuming that was the owner) was very nice trying to help me but I felt as he didn’t know what mailing options I have. Service was a bit slow yet there were 3 people on staff yesterday. Young lady in her twenties who was behind the register and took my order. Older man who seem to answer all questions but what was odd he kept asking questions from another Asian lady dressed in black «club» dress with lace all over her back. I thought that attire was kind of not appropriate for UPS store. She looked like she went clubbing last night and came straight to work but since the older man was asking her questions she must run this store. Little bizarre…
Now reading the other reviews I’m worried if my package will be mailed and will get there on time. I don’t think my experience was as bad as other reviewers describe but just left weird taste in my mouth.
I will probably choose another location next time.

As we waited patiently during a long transaction, an older customer at an adjacent register complained that the product that he ordered wasn’t what he expected, that it was unusable to him. He spoke reasonably and was frustrated. Pat Blume argued with him across the room, refused to address the problem in any way, and as the customer left, Mr. Blume looked at us and very audibly said, «A$$h0le.»
We left with our notarized documents, mailed them in, and then I got this message from my loan company today about an improperly completed document:
«I tried to reach out to your notary, Pat Blume, but he refused to speak to me. He stated that he was busy at the time and asked me to call back later or not at all.»
Typically, I want to encourage folks to go to their local businesses, to support their neighbors. But Mr. Blume actively obstructed my getting my loan. He refused to be helpful when it would’ve taken very little of his time. And he calls his customers vulgar names when they leave.
I suggest that — if he is so busy and dislikes his patrons so much — that we lighten some of that burden and make him less busy. I’ll take my business somewhere else as a start.