Advanced Home Medical

Wow, if there was a zero star option I would have selected that!
I’m 30 weeks pregnant and starting to investigate breast pumps. My insurance company gave me this number and the number of another supplier that I’d be covered under.
I called to see what pumps I could select from and what the process would be. I got hooked up with Ron Real and he had to be the rudest person ever! He spoke to me like I was an idiot and rushed to answer my question before I even had it out of my mouth. When I tried to simply clarify what he said, he again rushed to repeat his answer. His frustrated sigh after speaking with me for 30 seconds was completely inappropriate! So glad I already got in touch with the other company and they have what I need.

My husband’s insurance paid for a knee walker when he had foot surgery. the service was fine, but they didn’t send any of the safety or product information with the item. They sent it five months later and expected us to sign a document indicating that they were in some kind of compliance. Just don’t have their act together from reading the other reviews.

I agree with the other reviewers who mourn the fact that we cannot give a business zero stars.
I used this company to order a breast pump, which is covered through my medical insurance.
The abysmal customer service coupled with the ineffective billing procedure means that not only will it take double the amount of time to receive your equipment, it also means that they will hound you, an innocent victim, for payment that should be received through the insurance company. I found my person sales person, Ron, to be aggressive and absentminded. When he did remember to contact me it was only to ask for payment on a claim which he failed to file with the insurance company. Not only did I contact him on several occasions, but also the customer service representatives at both the medical group and medical insurance. He did not respond to them, deciding to circumvent the usual upstanding business practices and billing me directly. Way to go Ron, you have officially reached a new low as a salesperson.
In the end don’t waste your time, use a different medical supplier!

My experience with this sham of a company was much like those of the previous two reviewers (and I also wish I could rate them 0 stars). My health insurance company gave me this company (among 2 others) as a suggestion on where to order a pump. I first went to their website, which was basically useless and provided no info, so I called the phone number. In response to my message, this guy named Ron both texted me and emailed me. After asking a few questions, which Ron answered as vaguely as possible, I received an email back from him saying «I will not answer any more questions until you call my cell.» What the hell is up this guy’s @ss?!? He’s the one that emailed me in the first place, so you would think he would find email an acceptable form of communication! I’m sorry but I was under the impression that it was considered good customer service to answer a simple question. My question wasn’t at all unreasonable. I guess I will be taking my business elsewhere!

I had placed an order but when I did not hear back from them I decided to call them. I spoke to Ron who was not only unprofessional but quite rude. He told me that they do not call people when orders are cancelled (but without a reasonable explanation). He basically talked as if he could care less about my order. So of course I did not place another one. If you place any value on customer service, then I suggest you do not use this company.

I wish I could give this place 0 stars. I placed a call to them to order some at home medical supplies. I received an angry call from the manager named Ron who yelled at me at the top of his lungs. Very unprofessional. He asked me what supplies I need, I started to list off the needed supplies and he yelled, «I DON’T NEED THE WHOLE STORY» I said «Ok, well here’s the list.» when I started to read it off again he barked at me again saying «I DON’T NEED THE WHOLE STORY, JUST TELL ME WHAT YOU NEED». He even sent me a text on the cell phone number I left at the front desk there initially, saying i needed to call him back! I’ll assure you that I was not by any means going into a whole story, I was literally reading a list of supplies needed. What a psychopath, don’t try to deal with this company! If you need home medical supplies call American Medical Enterprises Inc. They were friendly and efficient with me.