Chase Bank

my friend cat has been bugging me about how i should switch to chase bank bec she gets the best customer service & financial advice from bailey & neil finally, i decided to open a checking account today and there was bailey who did over the top excellent service. he is friendly, genuinely helpful, fast & very efficient all staff should be like him bec he brings good business to chase. thanks for your time bailey!

I don’t really give banks this high of a rating, ever… but I’ve received outstanding service on several notable occasions, the last one being when I was disabled and coming in just to pull out some cash. Bailey came up to me and offered to fill out my withdrawal form and had me sit on the lounge couch and proceeded to conduct my transaction for me, quick and very nice of him to do. Definitely not necessary but he went above and beyond the call of normal duty to make sure I was comfortable, I really appreciated that, being that I wasn’t visibly uncomfortable but very much so at the time. Other times I’ve come, I’ve had very pleasant experiences, the staff is always very nice to me here and very efficient as well.
Close to home, easy to park, and they even have drive through atm’s and a drive up teller.
Glad I bank with chase =)

Line was long, people here seemed to be a little unprofessional, inexperienced. One Asian lady is extremely rude! Don’t think I’ll be coming back to this branch!

I must be the time of day or this branch is slow. We all have our good & bad days when waiting in line ! Need newer Atm machines that dispense large bills.

Line to talk to a teller was crazy long they need to have faster tellers went in and the line was all the way to the door. HIRE MORE TELLERS!!!

Slow.
Slower.
Slowest.
Avoid the drive thru teller, unless you are willing to sit and burn gas for over 20 minutes. Yes, over 20 minutes from start to finish to complete a simple transaction.
Instead of offering a false half-​hearted apology, denying your snail-​pace crawl, and explaining that you are moving as fast as you can… stop chit chatting during my transaction and complete the task at hand. #fail #whatadisappointment

Slow bank specialists. Not sure why it takes 30 minutes or more to get an account summary. The Tellers are perfect.

Clean place, marginal parking, consistently slow service gets them 2 stars, but the nice Tellers boosts that to 3 stars. The Chase branch in Diamond Bar on Diamond Bar Blvd is always faster, just not closer to my home so I make the sometimes bad choice to come here and stand in line… Yawn…

Maybe I’m just lucky but this particular branch is always very helpful. I’ve come here many times and there’s always someone available to help me. The staff is very helpful, knowledgeable, and very polite. The lobby area is always immaculate and I don’t think that I’ve ever seen any trash on the floor. You’d be surprised how many banks either don’t care about this or too busy to do anything about it.

I wasn’t here long, just had to make a quick deposit, but I did need to use the pen inside to sign a check, first, so I got a look at the place.
It’s clean and neatly organized, with plenty of tellers and one ATM outside, 2 more ATMs in the «vacuum room» … you know, the room between the outside and inside where S-​for-​brain criminals can get trapped.
The branch is located in a corner plaza near the west end, with a gas station and other large stores nearby. Parking is somewhat limited, oddly, unless you go a few aisles away, just because of the directional angles of the spots.
Still, can’t complain. Took care of my business quickly and was on my way. Keep it clean and organized, and I’ll keep dropping 3 or 4 star reviews on you.
That’s how I roll.

Everyone here is so friendly and very helpful. Right when I walked in, at least 5 different people came up to me to offer assistance and to make sure I’ve been taken care of. It’s always nice and clean in here as well.

My relative tried to deposit money into my account. The teller discriminated against my relative as well as harassed her by refusing the deposit. My family members had deposited money into my Chase accounts in the past and there were no issues. If Chase does not allow this, have they mailed a letter notifying all their customers?

Everything about this branch is sooo wonderful. It’s relatively new, so it has some really modern décor. I come here pretty often to make deposits and whatnot since it’s right by my house. Everyone here is freakin friendly like they make me want to be friends with them lol. Efficient and great service, what else could you look for in a bank? Solid 5 stars.

I enjoy coming here the ppl here are so nice & they work fast never long lines. This is the nicest Chase bank that I have experienced. Two thumbs up!

I just want to give credit where credit is due. This Chase branch is brand new in the City of Walnut. I have excellent experience with their services every time. I have developed a personally relationship with Mr. Kim Chu aka «KFC» and Barbara and few friendly reps. They are genuinely friendly and they will go the extra mile for their clients/​customers. This branch is clean and the services are beyond 5 stars. I really enjoy banking with this branch.
Keep up the good work Team Chase Walnut!
Dr. David

How awesome that a Chase Bank opened up in this area! Still has that great new bank smell. One of the tellers named Daniel was super awesome and friendly. Everyone there puts the customer first and is willing to answer whatever questions and concerns you may have. Thanks for opening up this location!

5 stars for a bank… what?!?
Well the 5 stars is for answered prayers for a Chase Bank to pop up in my neighborhood. I’ve been driving for miles just to go to my nearest Chase Bank before and kept thinking that they should really put a branch up in Walnut… and BAM! there it was. Maybe i should’ve wished for Megan Fox butt naked feeding me a CPK bbq chicken pizza instead huh? But I digress, this is indeed great news for Chase bank customers in the Walnut area. Not only is it brand spanking new, but it also boasts 2 drive thru ATM machines on top of the 2 ATMs in the lobby and 1 outside… and lots of parking (located in the Vons Supermarket complex).
As a new branch, everything is so fresh and so clean inside. Customer service and employee morale and friendliness is up, so hopefully that keeps up to become the norm. This location used to be the old Blockbuster branch that unfortunately closed down a year ago. So 5 stars for convenience and for Chase Bank being a huge improvement from my last bank (WAMU who?).

New branch just opened! Still smell like new paint on the inside.
Conveniently located right next to grocery store. Staff is extra friendly. When I walked in, there was a small line, they immediately got extra staff at the counter to help the waiting customers. Plenty of parking in the lot.