1A Auto Sales

This is a multigenerational family business of hardworking, courteous, customer-​service oriented people who are interested in making a living doing things the right way. I had an excellent experience buying a used low-​mileage Prius for a below-​market price. I will definitely come here when we have to replace our next car, and I recommend the business without reservation.
It’s a little tricky to find. The first 1A Auto coming from the west is actually their uncle’s garage – we pulled in there and one of his mechanics kindly pointed out exactly where we were supposed to be. It’s tucked in a little off the street next to a car wash and behind a pizza place, under a huge billboard a few hundred yards past the one you can actually find.
Once we found it, the service orientation was obvious from the beginning. Joy, in the office, printed off the car’s service records and Carfax before I even asked for them, explained Massachusetts car-​buyers protections and the program Prius has to warranty batteries for ten years in this state, and took care of every aspect of the paperwork efficiently and accurately. She also showed me how to drive a Prius, which I had never done! Then, when I was concerned about a noise I heard during the test drive, Dan immediately took care of it – he asked questions, listened carefully to the answers, and fixed the problem – which he clearly would have done even if I hadn’t still been interested in the car. He also took care of seeing that my old car, which was not safe for me to sell privately, could be donated to charity so that it could do a last little bit of good in the world. When I suggested donating it, he said that was actually what he had been planning to do, and that made me feel better both about leaving my car and even better about the values of the business. I also appreciated that they are scrupulous about money – they held the Prius for me without accepting a deposit, and they do not offer loans themselves but recommend some local banks and credit unions that offer good rates.
The only thing that surprised me a little in the whole process was that the car had kind of significant cosmetic issues – badly treated scratches on the hood and on other parts of the car, probably consequences of children and snow shovels from this winter – which weren’t visible or mentioned in the ad. That was a startling first impression of the car! There were also stains and other cosmetic issues inside the car. However, it was clear to me that those were the reasons the car was priced under market value – and those were the only reasons – so I didn’t mind. I was just kind of dismayed because I wasn’t expecting it. But Joy got me paint and clearcoat from the dealer, and I will be learning a new hobby this summer… how to fix scratches in car paint. Meanwhile I just tell people it was werewolves.
This is not a business that offers all the amenities – the car wasn’t super clean, there apparently hadn’t been a fresh oil change (the sticker from the previous dealer was still on it), and I was amused to see that I didn’t have a full tank of gas! But what you will get at this business is fair, respectful, honest and ethical treatment, a good, safe car at a fair price, flexible and responsive communication, and a commitment to ongoing customer service should there be any problems in the first few months of ownership. When I’m looking for a place to buy a car, that’s what I care about. I can get my own oil change.

No used car sales tactics here. It’s like buying a car from a puppy salesman. I got a very fair price on a Honda Insight with low miles from Dan. It came with a 90 day warranty. That beats Herb by 60 days. That was a few months ago and the car has been perfect. The paperwork was written up by his sister, the nicest supermodel I ever met. They even delivered the car to my home the next day.

By far the most honest guys working here! What you see is what you get. The prices are wonderful! I bought a 2006 Prius with well over 200,000 miles on it, from them last year and that car has been perfect! No issues whatsoever!
They paid for the inspection and a small windshield repair! They are just wonderful! I haven’t had to put any money into this car other then the typical routine maintenance all cars need!
These guys really are the best! I absolutely recommend them to anyone who is looking for a great priced used car! One of the very few honest, HONEST, used car salesman!

You will get the best service you can expect. Dan is very professional and it was a pleasant experience dealing with him.

These guys are THIEVES. They are the most corrupt car salesmen (is that redundant?) that I’ve ever come across. I bought a car from here and ON THE DRIVE BACK HOME, the check engine light came on! I contacted Dan, who had sold me the car, and he hemmed and hawed and eventually agreed to service it. He kept hyping up this auto shop that he was sending it to, until the head of that auto shop let it slip that HE’S DAN’S FATHER! I asked for a receipt for the repairs, and I got some handwritten shit for a «tire replacement.» Somehow I don’t think it was the tire that was causing the check engine light to go off. Keeping the thievery all in the family, huh guys?
AVOID THIS PLACE AT ALL COSTS.
Also, if you do decide to get a car here, do NOT go to the inspection place they recommend– it’s owned by some family friend. Get an independent inspection done!

I had SUCH a positive experience at 1A Auto Sales. Dan is very knowledgeable about the cars he sells and was able to answer every question we threw at him. He was upfront and honest about the possible work that my car would need down the line, and gave me a very fair price on my ’06 Volvo. Dan came recommended by a family friend and I now see why. I highly recommend this place!

These guys treated us SO well. Dan’s no-​pressure sales approach was a welcome change from the typical used car buying experience. He was available to answer questions but gave us space, and was more than accommodating, even staying open two hours later than usual for our convenience. We took the truck to our own mechanic to be checked out, and he kept commenting on what a great deal we had gotten. However, he did notice that the rear brake line was rusted, and thought it would be a good idea to get that taken care of. We brought that up to Dan, and he arranged for an immediate brake line replacement. His mechanic threw in new pads and rotors, too, because he noticed they looked a bit worn. I cannot say enough what a satisfying and helpful customer service experience we had with Dan at 1A auto sales. A true gem!