Best Western Tlc

I stayed in this hotel because it is close to my college and I had finals that week. I felt supremely overwhelmed so I needed a place without distraction. I left my morning lab at 9am completely exhausted having not slept the evening before. I walked into the lobby not knowing if I would be able to get a room and the woman behind the front desk, Ruth, was extremely accommodating even though I did not have reservations. She was there at 10am when I checked in. She found me an affordable price as I explained to her that I just needed a place to stay for that day and would be leaving at 5am the following morning for my clinical. Other hotels in the area were kind of rude when I called to inquire about checking in and although some rooms were available they said I would be unable to check in until after 3pm without an additional fee. Ruth took very good care of me so that I could rest and study. She even offered me toothpaste and anything I may have missed because I was staying there at the spur of the moment. She explained what the room was like, that there would be breakfast and coffee in the morning, and asked me if I needed anything else. My room was comfortable and the food from the restaurant was also great. I haven’t had such a nice experience with someone working the front desk at a hotel like this before. Usually it’s just a rush to get people in and out and get their money. As I left the next morning Ruth was there at 5am which shows to me that she is a hard worker. She also smiles a lot and in my opinion is a great face for the company. If you own a business… you would want someone like Ruth to be the first and last person your visitors see.

I am here frequently to visit my mother in Newton and this is my home away from home. Consistently excellent service, the management and staff are great, and now that they’ve renovated and added the new Copper House Tavern restaurant, I have all the amenities I need (which came in handy on some freezing and snowy days recently). They’re adding a store, the free hot breakfast buffet is great, and some rooms have a nice view of the reservoir, which looked great as it froze the other day. Thanks, Margot and staff, for all you’ve done for us!

Booked through Hotwire. When we got there they said that the room was not available due to a mechanical problem. The person at the front desk was totally unhelpful, Hotwire was unhelpful, and we ended up sleeping on the floor at my daughter’s apartment. Unacceptable! I expected better from a brand like Best Western.

My cousin and I stayed at this hotel this past weekend. The room was clean and spacious. The bathroom was on the smaller side, but clean. We even had a balcony outside our room — nice touch!
The service was friendly and helpful. When I could not find the hair dryer the first morning, I called the front desk. She had someone being it to me immediately, which was great. When there was a disturbance the previous night, whoever was on staff did what they could, including calling the police, to make the fighting couple quiet down. Good to see they were active in dealing with the situation.
Yes, this hotel is a drive from Boston. We were aware of this. My other cousin lives in Watertown, so she picked us up each morning. If you won’t have a car but will need to get into Boston, this really isn’t the place to stay.
Breakfast was the standard Best Western breakfast. Make your own waffles, muffins, yogurt, cereal, and so on. Dining area was clean and spacious.
At $ 99 a night, this was a great deal. I know others complained of construction, but it seems to be finished. Overall, we had a pleasant experience here.

The hotel is good for what it is: Clean, cheap. Priceline/​Kayak/​etc advertise their queen rooms as having a sofa-​bed as well, but this was false advertising and I was very miffed when I got there and was informed this is a mistake and was not offered anything for the inconvenience. Free wi-​fi, free parking (many of the more expensive hotels in town charge for this). The halls are not air conditioned and were hot as hell, though the room was nice and cool. The free breakfast gave my friend and I «gastric distress» for the rest of the day.
This being said, the bed was comfortable, the rooms quiet, and the staff polite.

So disappointing.
I booked a room here through Priceline and received tons of confirmation that my room would be available when I arrived. But when I got there, they had given my room away. So disappointing. And this isn’t even a nice hotel! If this hotel is booked, where am I supposed to stay?
Boo, Waltham Best Western, thanks for messing things up for my vacation.

People working at the front desk were nice and friendly… which was probably the only good thing about this place.
REALLLLLY would have liked to know before booking that they would be doing construction on the building pretty much all day, starting at like 8:30 in the morning. So if you want to sleep in, hopefully you can sleep through hammers pounding like no other.
The elevators stop at EVERY floor for some annoyingly horrible reason.
They even messed up the layout of my room. My bed didnt face the TV! Not the biggest deal in the world, but yet again, pretty freakin annoying.

The 2 most important things for me in a hotel are comfort of the beds and distance to the city. This hotel had great beds. However; it was a quite a jaunt to the downtown area. Good thing we’d rented a car.
I guess it’s also important the hotel isn’t haunted, which this one didn’t seem to be. I only bring this up, since I’d been warned about the supernatural goings-​on in the hotels on the east coast.
The room itself was a smidgen nicer than standard motels, and looked to be very clean. Not that I did a white-​glove test… which wouldn’t matter since we weren’t eating off the floors or the coverlets on the beds.
We also really enjoyed the free continental breakfast.
You get what you pay for and I felt very comfortable with the accommodations and price.

I’m so traumatized, it took me a while to finish this review. I had the misfortune of staying here because everything in Boston/​Cambridge was $ 500+ a night that weekend.
This place is a mid-‘80s nightmare. It was dank and oppressive and felt grimy.
The free breakfast was bottom of the line: styrofoam bagels, like water for coffee, and mealy apples. My unease reached its peak when an old man reached into the pastry tray with his bare hands, ripped off half a bagel, THEN PUT IT BACK IN.
The front desk staff tried to put us in a smoking room and said nothing else was available. I pushed back and «miraculously» they found us a non-​smoking room.
The surrounding area is a thicket of highways and suburban offices. I trekked through extremely non-​pedestrian friendly streets and corporate lawns to try to reach a Starbucks in a nearby hotel.
Avoid like the plague.

We paid $ 178 a night. (Some sort of event was taking place in the area, although the staff was unable to tell us what that event was.)
+ The hotel is safe and conveniently located near the highway.
— The lobby smells of chlorine from the pool.
— The bar in the hotel has closed.
— The overnight shift at the front desk was atrocious. Even though they acknowledged that we had reserved a queen non-​smoking room, they put us in a smoking room with 2 double beds. They flat-​out lied when they said no more rooms were available. 5 minutes of complaining later, a room suddenly became available.
— The air conditioning ceased to function on our final night there.
— The place hasn’t been renovated in at least a decade. Lots of CRT TVs and low ceilings.
— The free breakfast is as bad as you expect it to be. However, the way the staff handled the garbage made us decide to not eat there for the remainder of our stay.
— The wifi was slow enough that we tethered to our phones.

Stayed in room 611 on 4÷30÷2011. Got bed bugs. It cost me several thousand dollars to get rid of them, so not worth the ‘savings’ from staying somewhere with a cheap motel rate.
I had tried checking the mattress for signs of bedbug infestation (as I always do when I travel), but couldn’t because the mattress had a sealed bedbug cover on it. I can’t believe I didn’t realize at the time what a bad sign that was — I just assumed that they were trying to protect all their beds from ever getting bed bugs or something. Anyway, I tried following up with the hotel but they denied it, of course.

Comfortable bed and big room. The room we had was behind the elevators and could be heard clearly. We had some difficulty checking in, I chose a rate that was only available if I paid at least 7 days in advance. On their website I accidentally entered the wrong card number. When I arrived at the hotel they told me that i needed to present a different card because mine had been declined. The website never alerted me to my error or told me my card had been declined, said I was all set.
The location of the hotel isnt the greatest, the roads are pretty confusing. Breakfast was decent but nothing to exciting. We did not try the pool. When we returned to our room on the second night of our stay, both of our cards had been deactivated and we had to get them reset. Staff was friendly and helpful. Just a 6 mile drive from the Riverside station on the Green T Line, approx. 40 minute train ride into the city. I plan on visiting Boston again, we had a good time, but you wont see me staying here again.

I’ve been to many hotels in my 23 years, and Best Western in Waltham is pretty much middle of the road.
The good:
–The rooms (and most importantly for me, the pillows) are comfortable and decently sized.
–Free breakfast!
–Free internet and wifi!
–The nightly rate is cheap — I think it was 107 per night, but I was here for an extended stay so it was considerably cheaper.
–Convenient for traveling, since it’s right off of I-​95.
The not so great:
–The fridge is absolutely miniscule. It seriously makes those dorm fridges look big. Not good if you like to keep food in your room or are at the hotel for an extended stay.
–There’s an indoor pool, but it’s not well heated. Actually that’s putting it nicely — it’s freezing! Also, there’s no hot tub. I need a hot tub!
–Like I said, the wifi is free but sometimes it’s extremely slow.
Worst of all:
–There’s construction going on literally right outside the window all night, every night. I had to keep the air conditioning on, simply so it could serve as white noise so I could sleep!

I needed a hotel close to Boston for a night w/​o the price of a intown Boston hotel so I settled on this one and it was perfect for what it was.
The clean room was a lot bigger than I thought it would be and even had a couch, not that I need one but was still nice. The mini fridge worked out good since that was I didn’t need to keep drinks on ice for the night.

I like this place because you get a balcony and I’m a smoker.
The rooms are decent and while I usually stay at the DoubleTree when I have to stay in Waltham. this place was much cheaper and like I said, they have balconies.

As the other reviewer said, it’s clean, a little tricky to get to, free breakfast, free Internet, and a good value.
I was particularly impressed at one point: I needed to print out some training materials. The woman at the desk said that if I came downstairs, I could print them on the office printer. No fuss, no charge, great attitude.
Little things count a lot. That one thing would push it up to 3.5 stars for me.
On the other hand, I came in late one night, needed something, and the desk clerk was nowhere to be found. After I waited a while, she came out of the elevator. Hmm — back to 3 stars.