J A Smith Heating & Air Conditioning

Long story short… No.
These guys came SO highly recommended by the seller of the house I bought. They were practically foaming at the mouth to tell me what a great job these guys do. J.A. Smith had apparently maintained the heating system at the house for years (Possibly 10+) and were so wonderful and timely and fairly priced and yada yada yada. I checked their reviews on Unilocal (and others) — not stellar reviews but not awful. So I go with my gut — Why not use the people who know this house and it’s aging heating system well. Makes sense right? I call them to schedule a winter inspection/​tune-​up service of my boiler as suggested, we set a time and a date — a Friday afternoon — and we’re good to go.
They no showed. Admittedly, they did call to tell me it was unlikely they would get to me as they were working on a «No Heat call» But they called me AFTER no showing. (By about an hour and a half…) I figured, Hey, things happen, I’m new to Philly, maybe things are a bit more relaxed here? Whatever — I’ll just reschedule. So I agreed to a new appointment time and we agreed that they would be at my door between 9:30 am and 10:00 am on Saturday.
Saturday dawns. 9:30 am, I get a call from some surly dude who sounds half asleep. He’s calling to tell me that he’s with J.A. Smith and is heading my way. BUT — he just left Cherry Hill so he will be pulling up in about 45 minutes. (So he’s already going to be late.) I grit my teeth, I say «Ok, that’s fine, I guess I’ll see you at 10:15 then.» We hang up.
Admittedly, I’m not a logistics expert but, if I’m a plumber who lives in New Jersey and I know I need to be in a certain area of Philly between 9:30 am and 10 am, one would assume I would know what time I need to wake up and what time I need to be on the road to meet that commitment. (Especially since it’s what I do every day to make a living.) Right?
SO — At exactly 10:50 am (!?!) still plumberless, I decide enough is enough. I called the main office (Got the machine) Called the surly plumber guy (no answer) finally called the emergency line and told the guy on the other end to call the surly plumber, who was apparently driving at the speed of a bicycle, and tell him not to bother showing up at my house. I didn’t care if he was at the bottom of my street at that exact moment or parking on my driveway (He wasn’t) I was officially done with J.A. Smith and their absolute lack of consideration for their customers. Two no shows on a new client call AND this is in addition to the fact that the previous owners had supposedly reached out to them before we closed on the house to tell them I would probably be calling them, that they were recommending the company highly and were going to tell me all about the «service plan.» I’m walking in to this ready to sign on the dotted line and this is what I get?
So I found an excellent company to replace them. My plumber rocks, he shows up on time and life is awesome. End of story right? No.
1) Surly plumber guy called me twice after the fact and left messages asking when I wanted to reschedule the appointment since I apparently had to cancel. (!?)
2) J.A. Smith have been calling me every other week or so since November (It’s January) to try to sell me an annual service plan. They even mailed me a mildly ominous sales-​y letter informing me that this was my LAST CHANCE to take advantage of their service plan offer. (I can only presume that the service plan guarantees two no shows a year and 5% off all parts or something…)
I have since blocked their numbers and just ignore their voicemails.
Unbelievable. Welcome to Philly.

no, no, no, never ever again. over $ 400 and still have the same problem

I called JA Smith for a warranty repair on our Amana AC System. They did the repair over a period of a couple of weeks. It took 3 visits.

I have been with this company for 13 years and they are timely, clean (put on booties before coming into your house) and honest. Definitely recommend them for your heating and airconditioning.