Edible Arrangements

This morning I decided to purchase my grandma an edible arrangement for her birthday which was today. I’ve purchased many things from edible arrangement but never experienced this poor of service that I received today. I ordered product # 3494 which is the best birthday gift ever which comes with balloon package and confetti cupcake pineapple box. I thought this was an amazing gift from my grandma since shes in Georgia and I’m in California I waited all day for her to receive her gift her time 6:30pm they deliver it. Not only that they don’t deliver ALL OF THE ITEMS so I’m highly pissed because I’ve paid $ 146 to receive half of what I paid for. My grandmother didn’t receive the balloons nor the cupcake pineapple box. So I tried to give them a call and now their closed in which caused me to call customer care. At this moment I don’t wish to receive another basket because today should’ve been a special day but that didn’t happen. I hope I can get a return due to the poor experience
I’ve experienced. At this moment I don’t think I’ll ever do business with this company. Not only did I contact them today I spoke with two ladies today pretending to be managers in actuality they weren’t. This is the WORST STORE EVER I would never recommend anyone purchasing an arrangement from this location the two women that I spoke with over the phone were mocking me which is the WORST customer experience I’ve ever experienced. I asked for this «managers name» and she didn’t want to give me her name I called back In to get her name cashana was her name. This store is filled with very unprofessional staff they need to fire this staff because they aren’t capable of giving great customer experience when people are spending their hard earned money to send a friend or family member a gift. Do yourself a favor and run!!. I received more help from customer care than this store.