so my computer crashes leaving only a black screen and the ability to see the cursor on my computer that I use to run my small business. I call gateway with the number they gave me for technical assistance and they tell me they will help me fix it over the phone for a one time fee of $ 150 and another membership fee of $ 95. I tell them that I think that’s robbery and they explained to me that I will never find anyone else to fix it for less than 150 bucks. so I called our computer genius in my business networking group and he tells me he will help me out and give me a discounted member rate of only $ 100 to fix the computer. still feeling as if I’m being extorted I go down the street to firenzie computer shop. I explained the situation to Mike who had close about 5 minutes earlier and he says he can help me out and probably have it all done in about a days time. long story short my computer gets fixed 5 verses are removed all malware adware and spyware is removed updates my anti-virus and replaces it with a much stronger antivirus program gives me about 45 minutes of computer education and creates for me a brand new business contact all for the price of $ 65. Simply put… your computer down and you need help? Call Mike. He will certainly help you out without extorting money from you and preying on your situation.