Virgin Mobile

Absolutely god awful!
Ever lost all bandwidth in LA of all places???
Slow internet speed if you have any at all!
My biggest pet peeve with them concerns customer service and «topping up». I once had a plan that automatically took money out of my account every month. For whatever reason, I no longer have this plan and I have no way of reinstating it as there is no way to talk to a customer service agent! Seriously, none exists! The website is faulty and the bandwidth is so slow after your minutes have been used up that it is impossible to use for topping up. I don’t know why it costs something different every time I top up, but it does!
These are also the morons who reunited The Police for the biggest musical disaster of all time. Need I say more?

If I could give 0 stars, it would be zero. Made sure you read the «fine print». Apparently, even though you pay for the phone through Virgin Mobile, you don’t «own» the phone because once you purchase the phone through Virgin Mobile, you can only have service through Virgin Mobile. Virgin Mobile won’t unlock the phone even though you «own» the phone. And its not like they are giving you a discount to buy the phone from them.

Scam artists, they will send you a refurbished, bad performing phone when they claim they are new phones. Stay away, I wish I would have went to this Unilocal page in March before I purchased a phone from Virgin Mobile. those commercials of $ 35 got to me. don’t let it get to you. BUYERS BEWARE
I am stuck with a bad performing Samsung Galaxy S3

TRICKED!
My husband has had a Virgin Mobile phone since 2002 and loved the «Top Up» with a $ 20 top up card once every 3 months (less than $ 7/​month). He never used the full $ 20 of talk time, so the balance kept rolling over and he had a little over a $ 300 balance as of last week. Until that point in time we would have given Virgin Mobile a 5 star rating.
When I tried to top up his phone last week, we found out that the screen had cracked and all you could see was a blob on the screen. He has had this flip phone (which we use just for emergencies a few long distance calls to family per year) since 2008. When we called Virgin Mobile, they stated that our flip phone model had been discontinued and that they would send us a similar flip phone that would work with his phone plan for just $ 15.99 which they would deduct from his current balance. We said OK.
A week later we get the new phone by Fedex, I charge it up and call Virgin Mobile to activate the new phone and switch his phone number and account balance to the new phone. That is where our nightmare began. All the customer service rep got was error messages trying to activate the phone. She transferred me to tech support who stated that the problem is that they no longer offer the $ 20 for 3 months plan – they now want $ 20 PER MONTH! Apparently, you can only keep the old plan as long as your phone is still working but as soon as that phone needs to be replaced you cannot keep your current plan!!!
We feel tricked into buying a new phone that would not work with our current plan.
NEWSFLASH TO VIRGIN MOBILE: For customers such as my husband, who rarely uses his phone and then only for voice calls, there is too much competition from plans such as Consumer Cellular and Net Zero for $ 10 per month plans to think that customers will sit still for be tricked into moving from a $ 7/​month plan to a $ 20/​month plan.

These crooks ‘steal’ minutes from my account at the rate of 3 – 4 per day. Customer service insists I’m making calls even when the battery is out of my phone. They don’t listen to me when I tell them the phone is disabled. AWFUL customer service. They just hang up on me now. E-​mails are all cookie-​cutter responses and you just get one response then it’s on to a new rep who usually says the same thing the first person did instead of responding to your complaint. 20+ calls and a dozen emails and I’m no closer to a resolution.
Worst experience with any company — ever. Epic fail. Stay far away from these bozos.

Virgin Mobile, your 90-​day probation is over and you’re a keeper. Tech support to help me set up wireless capabilities was professional, patient and efficient. Topping up each month couldn’t be easier. And, I absolutely LOVE playing with all the cool features on my phone, especially taking pictures!

i live close to the NJ shore. we just got hit with the hurricane, then the ‘blizzard’ shortly after. cell service was knocked out for most everyone for many days. on nov 2 i got a text from VM that said «to assist you during this terrible time, VM has extended your service». I didnt have to call them like i did with my husbands carrier. i had planned to call and ask for a week extension. i didnt have to, WOW! they know where i am and they took it upon themselves to voluntary extend me a courtesy. i just saw my acct online and it looks as though they didnt take anything from my balance for this month. my next pymt is due on its regular day next month. why isnt every company like this??? not only do i get to pay less than most people for all they give you, but this too? i couldnt ask for better.

Assurance Wireless (supposedly affiliated with Virgin Mobile) is sending me junk snail mail, and refuses to remove me from their promotional mailing list using only my name and address. They insist on having my phone number too. I don’t know how in blazes they got my address and frankly doubt they even have my phone number. By deliberately producing trash to fill my mailbox and ultimately the landfill, they are being poor stewards of their own and the earth’s resources.
I sent an email to OurTeamAssuranceWireless… stating that I am the current resident at my address and I would like to be removed from Assurance Wireless’s promotional mailing list. They replied stating that it would be their «pleasure to help resolve this situation», but I would need to reply to the email and provide them with my first and last names. The email said, «Once we have the mentioned details, we will proceed immediately on taking care of your request.» I then replied with the name that was on the advertisement mailed to my address. They then responded, «In this case we will need you to please reply to this e-​mail with a contact number either wireless or house phone number. Once we have this information we will escalate this issue to a higher department so they can stop sending these letters to you. Remember that this information is requested for security information so we can verify everything.»
The reply emails were coming from Virgin Mobile USA. I’m not entirely certain there is any legitimacy to their website or company. Their website is
… Their address on the website claims to be Assurance Wireless P.O. Box 686 Parsippany, NJ 7 054. Their phone number claims to be 1−888−898−4888 and 1−888−321−5880. I have reported them to the Better Business Bureau saying that I expect my request to be removed from their list to be honored. I should hear back within 14 days.

They have bad service and then you complain you do not get your money back. They just keep it!

Virgin Mobile — the Yugo of Wireless Internet Access.
This is not a review of the Warren NJ Virgin mobile store. It is a review of Virgin Mobile’s internet access in NJ and metro NY. About a year ago, I purchased a MIFI 2200 card so I could access my email on the train and when traveling. Based on my experience, the service ranges from pathetic to anemic. It is virtually worthless. Don’t try to use it with Outlook, which is a clumsy pig and imposes all sorts of overhead. (Think of Outlook as the software equivalent of a Kafkaesque nightmare.). Virgin mobile hardly works with less cumbersome SMTP access. Any web surfing is a comedy act.
The service is basically unusable. Aside from that, you should love it.

Frankly, I could do without a cell phone, but because my mom (bless her heart) saw something on Date Line NBC about how having a cell phone came in handy I signed up for this option. Thanks a lot, Anne Curry.
I used to be into cell phones back in the day, tried all the services, phones etc. Today, I find them rather bothersome. I don’t like talking on them or carrying them around.
Virgin’s pay as you go thing is fine for now.
Pros:
–Item shipped quickly
–Came as described
–No contract
–Customer Service has been decent.
Cons:
–Top up thing is a bit irritating even with a balance, have to keep topping up so not to lose the # and service.
–Battery life sucks, but that’s more the batteries fault.

I had the worse experience with Virgin Mobile today. They have excellent prepaid deals but the main issue is getting your phone to work! I have the LG Optimus V. This phone is great and all but the service can be horrendous at times. When the service is good, believe me, its great! But when it decides not to work out no where, it’s a miserable experience dealing with technical support. I was put on hold for over 40 minutes and they kept transferring me to another tech support rep and all of them kept telling me to do the same darn thing over and over again.
Virgin Mobile gets 5 stars for their prepaid top up card prices but 0 stars for their service. My phone right now can’t make/​receive calls and text messages. The worst part about this whole ordeal is that I just topped up my account the other day and the best thing Virgin Mobile can do is file a stupid report.

I’ve had Virgin for years now with a clunky flip phone-​not a big deal since I’m not wedded to my phone. It made calls, could access ebay and other sites when I needed it.
Then came the Droid phones and $ 25 per month unlimited Data, Text and 300 mins Talk. Perfect! I love my Samsung Intercept and everything it does. I pay $ 300 a Year and get more than my friends who have Verizon-​to be fair, Verizon has a larger network but I have spent a lot of time sitting in a Verizon store while a friend gets their phone problems fixed — –or Not. I agree that their Customer Service is almost nonexistent but I really don’t need it. The phone does what I want and the price can’t be beat

Whatever you do, do NOT purchase Virgin Mobile if you plan to surf the web. Their broadband speeds make that old 2400 baud modem that you used to access AOL back in the 1990’s seem like a supersonic bullet train. Sometimes it takes me over 2 minutes to download a basic web page. That’s ridiculous. I’m surprised my iPad Still works because countless times I’ve wanted to bash it against the ground due to mere frustration. One more crappy experience and I don’t think I can refrain the urge much longer, so I’m looking to jump ship and choosing another broadband provider. Verizon here I come…

Bad customerservice. they don’t speak english

If there ever was a worst phone, this is it. Being on a budget the prices seemed reasonable. I try not to spend more than $ 100 dollars in 6 months. So when I didnt buy new minutes. They cancelled my exsisting 150 minutes. I can only say that i am the asshole for buying into this ideology. But check this out. I cant wait to take a sledge hammer to this piece of shit.

Pros: Pay as you Go — no contract and text bundle $ ¹⁰⁄₁₀₀₀ per month BUT…
Cons: Sharp business practice means that even with autopay activated the text bundle service doesn’t renew automatically so you end up paying $ 0.15 per text in bound and out bound because the autopay doesn’t kick in. We paid $ 130 last month for what should have been $ 10 of texts. Virgin Customer Service no use at all, when you eventually get through to a human being…

I’ve had Virgin Mobile for the past year and a half. They are pretty good. They have decent prices, an alright website, and they have unlimited plans which is what i live for. I took a star off because they have the worst customer service in life. Whenever I need to call I am stuck talking to someone with a robotic accent who has no idea what I am saying and vice versa. It’s hell. Otherwise everything’s cool.

virgin mobile is by far the greatest mobile service i have ever had! i never need to worry about a lame contract or paying them up near or over $ 40 a month in fees. all i do is get a phone and a top up card from target, wal-​mart mart, safeway, and many other locations. i can choose from the hottest phones then add the amount on the top up card into my phone and i use it when i want how i want. i don’t need to worry about paying a huge bill every month i just get a new top up card as my credit gets low. i can do the things with virgin that other carriers offer like download the hottest ringtones, surf the web, text and so many other things. the virgin mobile service is really great if you don’t use it as much as you only pay for when you make calls or text. you don’t pay unless you actually are using the service. i swear i’m so glad i went the pay as you go route as i’m saving hundreds of dollars every year. take my advice and at least give it a shot