Toy Vault

I’m really not sure why this place gets so much hate.
I’ve been a customer since they reopened in the Warwick Mall and for the most part, have had great experiences. As an avid (import) toy collector, they are quite literally the only store I’ve found in Rhode Island and nearby southern Mass that actually offers an up to date selection of Bandai prize figures, Figuarts Zero, merchandise, blind boxes and so forth. Their prices may not be the lowest compared to ordering from Ebay, ami-​ami, etc but considering the cost of overseas shipping, hands down they still clock in cheaper. Plus as opposed to purchasing from the local flea market or dodgy online merchants, you can feel assured you’re actually buying a legit, American distributed product as opposed to a bootleg. I do wish they regularly carried other lines aside from Bandai: on occasion I found figmas and a couple video game related nendoroids cheaper than retail. They do carry plenty of Play Arts Kai but those are actually a bit pricier than my other sources.
Their selection of retro games can be a toss up. They carry the usual backlog of typical titles that pop up at flea markets, etc but if you visit frequently, you’ll definitely find what you’re looking for eventually. Game console-​wise they seem to have a great selection of retro finds but beware of pricing in that regard: I usually like to shop around first. Between them and the Time Capsule you should be all set.
I’ve never brought anything to sell but based on prior reviews I will say this: prices negotiated will always be based on market value. While you may (potentially) be able to sell an item for $ 100 on Ebay, that doesn’t necessarily mean people are buying that same item for that same price in Rhode Island. The value of a collectable is generally determined by demand and if there is no demand. well. don’t expect much.
Service wise I’ve generally had good experiences. The manager and the rest of the staff (give for one dude) have always been friendly and super helpful when my mom stops in looking for gifts. There –is– one guy on staff though that isn’t really… nice. I’ll say «hi» and end up totally ignored. Even more awkward when I’m the only one in the store and he doesn’t acknowledge I’m there. But still, everyone else is fabulous so it’s not the biggest deal.
The one major downside, however, is their return policy. Unless I’m missing something, I do believe they don’t accept returns, at all. In general I choose not to purchase from stores that don’t accept returns but at least so far, I haven’t run into a major problem so I’ll continue to shop there. (I did purchase a small boxed figure that unfortunately had a defect so I was a little sad I was stuck with it.)
Overall though, I enjoy Toy Vault and definitely will continue to be a regular. For my specific needs they’re quite literally the only store in Rhode Island I can rely on to carry updated stock at fair prices.

Worst service ever… They buy toys but you won’t get nearly as much as they worth… not even half… better selling it on eBay …

It doesn’t seem like the workers do much. The comics in the boxes are unlabeled and all out of order. There is nothing by category or number and it’s so hard to find anything there. If the workers have so much time on their hands, the least they could do is alphabetize, number, or put tabs on them so separate what they are. I can never find anything there.

This store is about an hour and half away from me, and it’s also the closest retro store to me. I recently bought Super Mario Bros 2, the NES cartridge, from here. After the hour and a half drive back I realized the cartridge was wasn’t working right. It kept freezing after the player select screen. I didn’t know if it was the NES itself or the cartridge. So I bought a replacement 72 pin connector for 15 dollars, and replaced it. When I put the cartridge in, the same thing happened. I got pretty mad about it, even more so when the receipt said ALL PAYMENTS ARE FINAL. You CANNOT have a no return policy for a store that sells used items! Sure there are some new things, but… Really? I don’t think they even tested let alone cleaned the games. I’m just going to say to NOT buy games from here.

Okay so I’m a comic book nerd, fig, and movie junkie. I’ll come to the conclusion that since it moved from the rimall location to here it has change to smart ass employees who think they are high o mighty. I feel uncomfortable coming in here why I dunno maybe it’s the way they give you this look like oh who do you think you are. I’d rather go to fantasy zone comics in North Kingstown or the time capsule in cranston.

As a fan of comic books, I’m always happy to see a comic book store make it in this struggling economy. Not so much with this place. The entire store is highly overpriced. The entire staff is rude and unprofessional, one guy in particular. The guy with the grey hair and crappy tattoos… you know who I’m talking about. He says to me «Are you gonna buy anything or what?». No thanks, pal. I’ll be spending my money at The Time Capsule in Cranston, I suggest you all do too.

I live in Mass and stumbled upon this place by accident. I make frequent trips to the Toy Vault whenever I’m in the area. They have an incredible selection of collectibles. They carry Hot Toys and Play Arts Kai. They are priced very well especially when compared to ebay and other online sites.

First i must give credit to this store for surviving in such bad economic toilet as the mall or Rhode Island for that fact. I also must give this store credit for having a great selection in many types of collectibles .
The credit stops here when owner, management, and staff
do not appreciate such good fortune. These people are the absolute worst I’ve ever had to deal with in any store. So rude, so uninspired, and so arrogant. shopped there 3 weeks in a row for cards and each time was made to feel like i was interrupting someone surfing the net. waste of your time, you will be made to feel like garbage if you shop here.

If Unilocal!Had a negative star rating I would give this place negative 5 stars! Let’s start off with the shopping experience. Now located in Warwick Mall where the arcade used to be, the size of the store is huge. They have a huge selection of figures, comics, video games, collectibles, etc. The prices however, rip off city! Talk about price gouging and overcharging! This place is ridiculous! Do they not realize there is such a thing as competition? And now the onto the owner Dan Mayer. This guy is the biggest piece of ignorant, rude, inconsiderate piece of trash taking up space on the planet! I’ve gone into his RI Mall and Emerald Square locations in the past. And everytime he is there, he treats people like crap and has the biggest attitude. I asked him one time at the counter if I could see something. I asked the first time, he didn’t even look at me from his computer. I said excuse me the second time and he looked at me, didn’t say a word. I asked if I could see something behind the counter. He says to me «if you’re not going to buy it, you’re not going to see it.» I was like, are you kidding me dude? He then said, «no I’m not» and continued doing whatever he was doing on his computer. 1^st class dbag! I should’ve known better after that, but I went back a few months later in an attempt to sell some collectibles. After doing some research on line, I estimated the value of my items were around $ 300.00. Now I knew realistically I wouldn’t get that selling it, but I was looking for at the very minimum $ 220.00. I brought my stuff in and he looked at it all and said he would do $ 80.00 and then walked away from me. Really? Not only are you going to try and drastically low ball me, you just walk away w/​o saying anything else!!! I have a couple of friends that have had similar experiences with this classless dbag and they say the same thing. Avoid these stores like the plague and don’t spend your hard earned money in this place. Dan Mayer needs a serious crash course in customer service 101. I refuse to put my money in this jerk’s pocket.

I tend to treat this place more like a museum that a toy store. People mostly go in there checking out all the old toys they use to own, look at the price and tell themselves that there is no point to ever owning it again; unless your a diehard Collector.
I like to go there and buy some of the old collectable cards still new in package as joke gifts for people. Other than that a lot of the newer stuff can be just as expensive as the old. And in response to other reviews the workers there are pretty cold and just as much zombies as the people who walk the mall. They are only friendly to the people who know them and treat everyone else like leeches.

A
lonely
store
A survivor. One of the very last stores in the almost deserted and spooky Rhode Island Mall. I don’t know how they stay open, I’ve never seen another person in the store. In fact I hardly see anyone else in the mall, except for the zombie walkers.
The store itself is pretty cool if you like comic book stuff. Tons of action figures form Star Trek, Stars Wars and other nerdy movies. Cool figurines of Hobbits, Klingons and various monsters. Lots and lots of comic books and trading cards and whole boxes of old comic books for 7 dollars. Most of them I never heard of. Also some graphic novels and some sport memorabilia.
If nothing else you have to admire this store for it’s perseverance in staying when most of the other stores in this tomb called Rhode Island Mall have long since jump ship. No customer and neighboring stores. Just the zombies walking round and round and round…