Atlantic Services Group

I have rented buses from Atlantic Services Group several times for my daughter’s high school field hockey team. The entire process was easy and smooth. The buses were very nice and clean. The bus drivers have been professional and reliable. These buses were used for distances ranging from 150 to 200 miles. The buses would return three days later to pick up the team. I would highly recommend Atlantic Services Group!
On a side note, I have also attended events where the Atlantic Services Group was in charge of the valet services. They have always been very professional!

If I could give this company a negative I definitely would. Moved to DC for the summer at the end of May and called the parking garage (run by apg) near my apartment to purchase a monthly parking pass. After calling and speaking with a man, I was told that I could come in and fill out the paperwork when I arrived. Being told this, I’m assuming that it’s a process that had to be done in person and where payment could also be made. I go to the parking office on the day I arrive around 2pm (Office hours are 12 – 4 M-​F). I fill out the paperwork and as I go to pay, the man tells me you can’t pay in person with cash. The paperwork states cash as an option and he replies that «the form is old». SO that’s my fault? I was waiting on my debit card in the mail to be sent to new address. So I go to the bank up the street to get a temp bank card and by the time I’m finished, the office is closed (of course). So I go back the next day with my bank card and a woman sitting at the desk tells me you have to pay over the phone with bank cards. So now, I’m thinking why couldn’t they just have told me that in the beginning? She calls whoever runs the payment and apparently they’re out on lunch. I have to be somewhere so I don’t have time to sit and wait (assuming the transaction wouldn’t take long). She gives me a number to call and I do so while I’m driving later. No one answers after 3 times. I call again hours later and I’m told that I can go online and fill out the paperwork and process the payment. (!!!) So now I’m thinking, I did all this running back and forth when it could have been done online?! Obviously everyone doesn’t know the process. I go online later and lo and behold. The specific garage that I want to purchase the pass for isn’t online. At this point it’s friday past 4pm and I start work on Monday (a 9 – 5 meaning I’m no longer available during office hours). (All the while I’m paying ridiculous overnight parking fees each day). On Monday, I find time during work to call the company again and tell them about the site. The man on the phone tells me that I have to go in to the office to purchase that parking pass and with a CHECK. (Idk who still uses checks?! especially as a 20’s something) I tell him that it’s impossible because I work during the office hours. If I could, I would. He has absolutely no solution for me. I hang up.
So I guess you’re just not allowed to purchase the parking pass unless your available on weekdays to physically come in during the hours that most people work?
That was about two weeks ago and I still don’t have a parking pass as I literally couldn’t go into the office and purchase it. After calling, talking in person, AND visiting the website I still have nothing but frustration to show for it. I assume I’ll have to get a friend who stays near by to do it for me? I’m still not sure.
Overall VERY VERY poor customer service, customer experience, communication, and organization of information.

My company did a buy out of a very exclusive restaurant and the restaurant hired ATLANTIC VALET to work the parking. Many of us had items stolen from our cars including Metro Cards, electronics and money from items left in the car. Disgusting and disturbing.

We thought this was a nice spot to park in to do a little sightseeing in DC. We were wrong. I have never been to a parking garage in the country that closes at 1800 on a Saturday. We had to walk through the road where cars drive through to get in which made it a bit dangerous. When we drove to leave, there was an attendant in the booth who was condescending to us. We basically had to plead to get out despite us seeing several other cars leave. This place needs to wake up and become self service and/​or stay open around the clock like every other parking garage. Do not consider this place. We won’t be back.

WARNING! Avoid the garage located at 975 F Street, NW (Location 72) in Gallery Place. This garage is poorly operated and if your car is damaged, don’t expect any help.
I parked my car here on December 11, 2014 at about 6:45 PM. The sign at the entrance of the garage reads «STOP Here for Ticket». I stopped for my ticket and about two minutes later an Ethiopian man in the booth (an Atlantic employee) yelled out to me «DRIVE DOWN!». So I did. Little did I know that driving down that ramp would lead me into the depths of hell.
When I got to Level 1 the garage was packed tight like a sardine can with patrons attempting to enter and exit at the same time with no avail, there was no space! So another driving attendant instructed me to leave my car with the key in it, in front of three other parked vehicles, so I did. He asked for $ 12 dollars, I gave him the money, he never gave me a ticket. When I asked for a claim ticket before I left, he said «don’t worry»
When I came back two hours later to retrieve my vehicle, the man gave me my key and said it was parked on Level 2. When I went down to my car, I noticed a huge yellow scuff and scratch marks on the side bumper. This scratch was located at an angle that only could have be caused by someone who drove and tried/​failed to park my car, not collision from another vehicle. I reported it to the attendant, he came down to view the damage and offered to buff it. He successfully cleared the yellow paint off but there were still deep scratches in my bumper! I asked for a card, some insurance information or something so I could properly document this incident before I left the garage but the then the Ethiopian man pretended as if he did not understand English anymore and walked away.
I had to file a police report and contact my insurance company, in which I will have to come out of pocket for the deductible to pay for this. I have contacted management for Atlantic but have yet to here back.
AVOID THIS PLACE AT ALL COSTS!!!

I would never park here again.
I came in from out of town to spend one night. Arrived at 5:00pm. Parking attendant told me cash only and asked when I was leaving. I said by 9:00am the next morning. He said I had to pay 16 cash upfront. I did not think to get a receipt but I should have left at that point, but for some reason decided to leave my car there. When I arrived back at 9:00am the next morning, the new parking attendant demanded another $ 16 cash. I told him I paid, but he said if I did not pay again, he would call the police on me. I called the corporate people to complain and they apologized profusely and said they would mail me a refund. They never mailed a refund. This company ripped me off. If your sign says $ 16 and your attendant does too, don’t steal extra money from your clients and then not own up to it. $ 16 for up to 24 hours IS A LIE!
Seriously, park somewhere else.

I wanted to give a shoutout to ASG Valet services. I’ve encountered them a few times now, and they are constantly service-​oriented, doing everything necessary to make sure their customers have a good experience. I’ve always been treated very well and greeted with a smile by their employees. I wouldn’t normally give this type of feedback, but compared to other valet companies, they really do a great job and hire awesome people. Thanks, Atlantic — keep up the good work!

There is nothing quite like Atlantic Services. Ive used them for a lot of limos, busing, valet parking at events, etc. Its an unbelievable, service oriented company that has some of the best employees Ive ever come into contact with. Everyone should learn from this group, a true professional experience at all phases of the process, including their price-​point !
I cant wait to use them again and again.

ASG has handled the valet and transportation services for 3 different events I have hosted, 2 corporate and 1 personal. The company provided valet services and transportation services.
Booking — The booking process was easy, and the staff was great. I did have a bunch of last minute questions on one of the corporate events, and ASG handled these very well. Marty Janis, one of the owners, even reached out to me to make sure that things were running smoothly.
Operations — At all 3 events, the folks helping out did an outstanding job. They were professional to our guests, but remained in the background of course.
Follow Up — ASG also did a great job following up with me after the events to make sure things went well.
Basically, I only have great things to say. Excellent service!!!

The W Hotel’s 3^rd party Valet Service (Atlantic Service Group) returned my valet car with a dime size scratch on my rear bumper which stripped away the paint of that area completely. A report was submitted for «Investigation» and noting that this investigation will be concluded in a week. Its been 5 weeks with me calling them two times asking them the conclusion. Their reply is «We are still investigating.» Its doesn’t take a rocket scientist to know they are ignoring me in the hopes of me giving up.
Note: Investigation is worthless due to the fact that they have no evidence of how the car was handed to them. If you decide to valet, take note or pictures of your cars condition.

This review is actually for Atlantic Services Group for The Veridian parking garage. (This is the business address listed even though the parking lot was in Silver Spring, MD.)
It’s been a full week since reviewing a public parking garage and after a flood of feverish requests for more, here ya go. LOL
I was sooo super stoked about this parking garage. Never mind that there is a mess of construction just a little outside of the garage, the inside of the garage is spacious, clean, well lit and most importantly, easy to navigate. No questioning where is in and out. No risk of being stuck in there all night. Just simple, pimple.
On top of that, the most amazing part was when I went to pay at the machine with my ticket, and after parking for 8 hrs my total was only $ 6?!?
I don’t know of any other public garages in the area where you can park that long for so cheap! That works out to like, $ 0.75 an hour! What a deal.
At this rate, maybe I could become the Unilocal Public Parking Garage Official? Sexy isn’t it?