Eric Hardiman – State Farm Insurance Agent

Echoing everyone else wishing for a no-​star option here. Spent 3 months trying to contact the business more than a dozen times to update my payment information – emailed, called, used the Contact Us form on his website. Instead of responding to ANY of my efforts, they cancelled my policy without notifying me and when I went to transfer my account to a different agent, learned that my policy had been cancelled and was subjected to pretty steep penalties.

If there was an option for no stars, I would have chosen it. Eric Hardiman was the State Farm agent for a customer of mine who was trying to list our business as an additional insured. After a week of unanswered phone calls, voice-​mails and emails, I finally spoke to an extremely helpful State Farm representative who under permission from a specialist, was able to reach out to Eric on his personal cell phone (something this representative said never usually happens.) He was also appalled at the reviews we both read online. Within an hour I had a binder emailed to me from Eric Hardiman with no message attached — no apology, have a nice day, nothing. Good neighbor? Hardly. What an embarrassment to State Farm. Thankfully their representative was amazing and took customer satisfaction seriously by taking the extra step for my customer and I today.

Worst experience Ever!!!
I wish there was a no star rating option
The experience started off great. The rep was helpful when it came to setting up my services. They match a competitor’s rate and added additional coverage at no cost to my service. This issues started on after my first payment when they overcharged me the monthly fee that I was quoted. I spoke with a Tenisha I believe and she reviewed the situation and agreed that I should be refunded and put in a request for a refund that she told me would take 7 – 10 days to receive in the mail. No refund ever came and when I called back to inquire why I did not receive my refund yet. She told me she would look into and call me back. I got no call back so I called later that day to check on the status to be told I was not going to be refund and that I was charged correctly. I was told I was charged for having auto insurance for the month of January and February even though my policy started on January 30. Then she left me on hold for 10 minutes or more to put me on the phone with a so called billing specialist that try to explain to me that was being charged for services 2 months in advance. She actually said I was getting charged for services from «January 30 to February 30 and then February 30 to March 30» (exact words can’t make that up), So after that ridiculous explanation, I cancelled my services and now I can’t get anybody to answer my calls about my refund at this office. I have already filed a complaint to the BBB about this situation due to my frustrations with this office. If you are thinking about doing business with State Farm and/​or this office do yourself a favor and think again!!! The only silver lining in this situation is if I can help prevent someone from making the same mistake I did. You have been warned.

I wish I could give this office zero stars.
It took ten months to get an address changed (see my previous review).
Finally, I gave up with them and have been trying to cancel my plan for two months. They confirmed cancellation in December, but I just received a bill for a NEW policy that I never signed up for and a bill for non-​payment! They are never open during their business hours and I can never get them to return any of my calls.
This place needs to be shut down.

Feel compelled to write a review of this terrible office. I have had State Farm in various ways for over 20 years, and this is the worst experience I’ve had. I was a client of Jim Podoley who was amazing when my car was stolen, but Mr. Hardiman’s office needs a serious lesson in customer service. I moved over two months ago and have been trying to cancel my renter’s insurance since then. I have called his office at least 10 times and left messages which they did not return. No one ever answers the phone, and the person I finally spoke with today did not seem to know anything. Definitely do not use this agent. What an embarrassment to State Farm.

So — my family has had State Farm for years. Then we moved to DC… I had another State Farm agent in NW that wouldn’t answer my calls. Then Capitol HIll agent had horrible reviews. SO — I changed agents to Eric Hardiman because he had better reviews.
Well — I was able to talk to one of their representatives once in early September. Since October — I’ve left messages and not heard back from their office. They obviously don’t care about their customers… new or old…
I changed companies so I could get someone to actually talk to me.
Zero confidence in State Farm agents in DC.

I have been with State Farm for 27 years and I just switched to Allstate after my recent experience. Jim Podoley used to be my agent and for 27 years he was there when you needed him, but several years ago he retired and my account was taken over by Eric Hardiman’s office. Six months ago I reinstated my policy with State Farm and when I received my paperwork in the mail I noticed a couple of errors. I called the office but it is nearly impossible to get a hold of anyone. Leaving a message will not resolve your issue, as they will not return your calls. I have given up and switched to Allstate where I am now getting much better customer service.

I have been without auto insurance unknowingly going on 2 momths. The lack of service and urgency is appalling. All they are worried about is having people on their books, not taking care of them. I do not recommend that you go with this agency. I do, however, recommend that you run! If I could give 5 piles of poop as a rating, I would.

Worst client service ever! It has been 2 years that I moved to Maryland and have a new Maryland Drivers License. As soon as I got it, I sent the new information to Eric’s office. For each renewal, people from that office are still calling me saying that they don’t have my driver license information. How could it be? After 2 years??? It was a pain getting documents on my mail saying that my insurance was going to be cancelled because of missing information. Also, when I called and let them now that I wanted to cancel my insurance, they do not even asked me why (you know to improve their sevice?)or even gave an apologize. Well, I decided to switch companies and I found I was paying almost $ 100 more at SF for the same coverage. I’m so glad I switch insurance companies!

Eric’s agency is awesome! His staff is very knowledgeable and works hard to get you the lowest rates possible. Eric and his staff are professional and helpful. Give his office a call if you are looking for low rates and good service!

I could not be happier with my agent, Eric Hardiman. Eric had always been responsive to my inquiries, and available when I need him. He and his team are great in helping me to understand what I really need when it comes to insurance.

Eric has been my State Farm agent for a little over a year — he is always very quick to respond to my inquiries with accurate information. I appreciate his individualized support whenever I have questions or concerns and would recommend him to any of my friends or family in the DC area!

I wish I was able to give a 0 star rating bc this particular agent doesn’t even deserve that. Eric’s office reached out to me after purchasing a car and getting quotes online for insurance. He seemed nice and helpful and had one of the lowest rates available, so I signed up with him over the phone. This was the end of February. A few weeks later, State Farm’s website wasn’t showing I had an active policy and that the application was still pending. I attempted to call Eric for further clarification and never got in touch with him. I had also asked for a renter’s policy and needed to show proof of coverage to my apartment complex. I attempted to reach out to his office and never received a call back. I, of course, repeatedly called his office and hours later spoke to someone that was barely able to help. They weren’t able to show coverage bc my policy was still pending. I contacted Eric via email outlining my disgust with his poor customer service. A few days later, he emailed me back with a certificate of renters insurance with the wrong address listed. That was a month ago. Last week Eric emailed me at 9PM asking if I was available to talk. At 9PM? No, I’m not. I called his office a couple days later and left a message saying it was urgent that I spoke with him. And of course, no response, no return phone call. I checked State Farm’s website today and there is no listing for any policy for me. I called the 800 # infuriated because I’m clearly driving around with no car insurance and no notification of the sort. DO NOT USE ERIC HARDIMAN FOR ANY TYPE OF INSURANCE. He is the absolute worst.