Neiman Marcus

Anita, Anita, Anita. I could not praise her customer service any higher. Exquisite, polite, courteous, ALWAYS goes above and beyond. If she doesn’t have an answer to my question or know if it’s available in the store she always lets me know she will return my call, and she actually follows through. If you haven’t interacted with her before, go now! You won’t regret it.

Never give them your phone number, you will get text messages forever with no way to unsubscribe!

Bury me here when I die. My fave store in the country, and I’ve been to many dept and specialty boutiques. I actually prefer the Tysons II location since parking isn’t as big of a hassle there.

Ordered some clothes online as I am quite petite it is hard to find the clothes in my size in stores. Anyway, I went to the Bethesda/​Chevy Chase Mazza Gallerie store to return them. The lady actedas I though I was wasting her time. No one was in the store; it isn’t as though she is keeping her customers waiting. Additionally, she didn’t know how to work the POC for a return because I asked her if it’d just automated go back to the credit I used to purchase and she says no. I asked again when I looked at the receipt that I used my Amex and I give her my MC when she asked for my credit card for the return and she says well it isn’t working I am just getting your name. Why when I have my receipts and the tags are still on the clothes??! I have choices and will take my business else where.

Nothing has changed here. The staff are more interested in staring into their cell phones than helping you. If you want to buy expensive merchandise and get totally ignored, then this is the place for you.
Management, if you want to take one action that will actually change the customer experience, it would be to ban the use of cell phones by staff on the sales floor!!!
The men’s department has a beautiful tailored clothing shop, and the best tie selection in town. There’s a new Tom Ford shop as well. Come here to drool (figuratively) over James Bond’s wardrobe. However, don’t expect to get any customer service.
FYI, a purchase gets you 2 hours free parking.

Extremely rude customer service, came in today to purchase a pair of sunglasses and the saleswomen essentially refused to help.

Absolutely atrocious customer service. I wanted to buy a light spring jacket, so I went to try on a few options. The Burberry quilted jacket was an option– I wanted to try it on, and then see some other jackets to compare. The sales lady was so incredibly rude, it amazed me. Not only was it nearly impossible for me to get her to speak to me to find a size (this took at least 30 minutes) but when I went to walk around the store with the jacket she yelled at me in front of other sales people and customers about how I was attempting to steal this jacket, and that it could not leave the immediate area. What? I’m a well dressed, polite woman, a veteran shopper. I’ve been shopping in NM for YEARS. The other jackets are located across the store in another department– I couldn’t possibly compare them to the Burberry jacket if I can’t see try them all on together. If she was really worried about theft, she could have offered to come with me and help me. That would have actually been useful! I was so appalled by her that when I went to purchase the jacket 30 minutes later, I told her I wanted to buy it from another sales associate. I haven’t been back to this store since this incident, and it would take a LOT of convincing for me to shop here again. I wanted to report her to her manager, but I could not find one, and no associate would help me locate one. Why can’t you have better trained associates? Your customers want to be assisted and treated well in the store. This is not rocket science, NM.

About a year and a half ago I started shopping at Neiman’s on line. The selection on line is superb. When I have shopped in the store, I have had excellent customer service– every employee helpful and friendly– a legacy of their founders. The manager of the cosmetics department at the Tyson’s location is just wonderful.

This rating is more like a 3.5. The staff was friendly, the store was clean, etc. Once again the selection wasn’t so great, but it was better than the other stores in the mall. If you have time you would be better off going to the Tyson’s Corner location instead.

I was beyond impressed with the customer service at the cosmetics counter! I had just had a negative experience at a nearby store and was so happy to have such a great experience here! I always have a hard time finding a foundation that matches my complexion and they were so helpful! Thank you!

Oh, I’m so surprised at such low reviews of this Neiman’s! This is actually my favorite NM location in the DC metro area. They are located in an indoor shopping ‘mall’ that has other stores, such as Williams-​Sonoma, TJ Maxx, and the AMC theater. This particular location has a nice collection of ready-​to-​wear items, a great handbag collection, friendly & helpful SAs, and even an HERMES ’boutique’ within (yes, that’s right!). If you’re in the handbag section, ask for Miloud Afas — he is absolutely delightful and lovely, and this man knows his bags (NO JOKE)! Check out their limited edition Balenciaga with the silver trim — I’ve added that to my list of what to obsess over. My husband and I also went to check out Hermes, because, why not? The section itself is small, and not as extensive as the one located out in Tysons, but they still have nice things to look at (such as the scarves, the limited number of handbags, and other accessories). Ask for Michelle Matz — she’s there part-​time, but she is sooo sweet! My husband ended up purchasing a gorgeous tie (the prints/​designs are so whimsical and cute: D They also have validated parking, but I highly suggest in finding metered parking around the area: D
+ask for Miloud Afas — handbag section
+ask for Michelle Matz — Hermes boutique
+Balenciaga limited editions

I was here for an exclusive event & it was actually very nice. Sparkling water, champagne, Skinny Girl samples, raffles, & free makeup applications. It was great! I wish I could have shopped here, but the way my checking account is connected to my savings account…

This Neiman’s is small in comparison to most. But I do like the convenience or it’s proximity to my house. Their shoe selection is sparse however their customer service is great. I’ll take quality over quantity any day. Thanks gals for your help!

A beautiful well kept store with a bunch of inattentive employees more concerned about playing Candy Crush than helping their customers. My friend and I came in here for him to buy a new tie and shoes before heading over seas. One associate approached us and asked if we wanted water, he got it for us, then returned playing on his phone not even offering my friend any help. I looked around and saw this being the same case with 4 other associates within eye view. All of them were on their cell phones. I get that it was not very busy, but when you see customers who obviously might want to buy something, I think it is their responsibility to pay attention as employees! UGH, it was annoying! We decided to vacate the premises. I don’t think I will revisit here if this is the kind of customer service (or lack of) again.

Very high end items. Pretty empty when I strolled in. Seems like every guest is scanned and evaluated as soon as you walk in the entrance. Even the chicks at the MAC counter look at you as if they are sizing you up. (Seriously… Have a seat.)
Anywho, went over to the shoe section, since that was the real reason I was there. Fed my eyes for a few mins and then a man came over and handed me a mini bottle of Iced water and thanked me for visiting the store. I was then helped by a second salesman. He was very attentive and even though they didnt have the shoe I wanted in my size, he brought out several suggestions. Although none worked, I definitely can say he had great customer service and tried to make sure he could please me.
Yes, like all the other reviews stated, there is a very SNOOTY feel in the atmosphere. I guess its to be expected in High end stores. But hey, i guess if you’re not ready to spend any money or see 4 digit priced items (pre-​decimal), then get dont bother going in there.

Why are the salespeople in this area so snooty? My girlfriend and I went to this particular Neiman Marcus location one afternoon after lunch. There was literally two or three people in the store. It was dead.
As we browsed through different departments, none of the staff asked us if we needed any help. Instead they were all standing in a circle in the middle of the store (I believe where the scarves are, I do not recall) talking amongst themselves not paying attention to customers.
This is just one instance. There are many other times I have gone and no one cared to ask if I needed any help. Terrible customer service.

5 stars for:
* Appearance
* Customer service
* Culture shock
I enjoy looking at the merchandise in Neiman Marcus, but the question still remains «would I ever purchase anything out of this overly price store?» Hell no! I saw handbags in this store that cost nearly $ 3,000, but looked like something that could be purchase from your local dollar store. Why not buy a look alike from the flea market; it’s less money and at the end of the day, you would not have to risk ending up homeless for something materialistic. The merchandise is not for the average customer. It can be compared to priceless artwork at a museum because a lot of the items in the store are extravagant, and you know before you enter that you can’t take anything home with you (maybe a brochure); look but don’t touch (lol). There’s no fun in that.
Maybe if I were an entertainer or spent my last dime trying to keep up with the Kardashians (modern day Jones), I would be all for this store, but until that day, I’m going to have to keep it a hundred and continue window shopping. This store makes you want to become more successful than you already are because you want to be able to afford a type of lifestyle that is unrealistic for the average Joe. We live in a place where people complain about the price of gas. Do you really think your friends, co-​workers, or next door neighbors are shopping here comfortably?
Who Shops at Neiman Marcus?
* Oprah
* Entertainers (rappers, r&b singers, reality stars, famous people etc.)
* Executives
* Housewives
* High class exotic dancers
* Gold diggers
* People who like to front
How does the average person feel as s/​he strolls through this store?
* Out of place
* Unsuccessful
* Grumpy
* Like s/​he has been dealt the wrong hand in life
Advice
* Think and shop realistically
* If you can’t afford it, don’t buy it
* Being in debt is not fun, so save all that cash for a raining day
* Stay out of stores that cater to the rich & famous; it’s not good for your self-​esteem

I call Neiman’s «my favorite department store that I cannot afford.» It is true — I really have no business being here. But I love it, and I visit, and I spend anyway.
Most of the time, I am just restocking on cosmetics and fragrances, because prices for those are the same everywhere (except a military exchange, but they do not carry all brands). Sadly, this location does not carry Nars. But why not immerse myself in luxury, instead of running to Macy’s, and then complaining about how icky it is?
However, I find that this Neiman’s often has a purse table (which is the first thing I look for and if you are a NM fan, you know what I mean) and sometimes they have shoe and clothing sale racks. Their storewide sales are really good. I’ve always found the staff to be extremely helpful, and only pushy in the cosmetics section (all cosmetic girls are pushy, though). Service at this location has been impeccable, at least in my experience.

Almost 2 years later, and nothing has changed.
I went back to this location because it’s near my office, and I needed to pick up a nice bra on my lunch break (insert post-​work hook-​up dates and sexually inappropriate jokes here). As soon as I got to the lingerie department, I immediately asked (and politely asked — I’ve worked in retail before, so I know how to be a good customer) one of the sales associates if she could recommend something wireless and lacy, and she asked one of her co-​workers what she thought. Co-​worker snatched 2 different colored bras from the rack and held them up. About 2 seconds had gone by before the co-​worker barked «MAKE UP YOUR MIND!» at me.
Awesome. You’re 55 years old and you hate your life because you are most likely not getting laid anymore and you work at Neiman Marcus. Don’t take it out on me.
I really wish I had gotten her name so I could have filed a formal complaint with management. People in customer service should be excellent at customer service. .. not at barking at customers because they didn’t take her meds.

Really surprised with some of the reviews of this place: P
I had a GREAT experience with Cindy in the lingerie and underwear department. She was super knowledgeable, really helpful and she was excited to help! I think she’s changed my life and really took the time to explain misconceptions and how silly I was: D Best customer service experience.
She brought out so many recommendations and I thought I’d be uncomfortable with all my shiz out there but she was completely at ease and focused on my addressing my problems/​needs.
They didn’t have what I wanted in-​store but Cindy immediately made some calls, found my product and had it mailed to my place. Awesome. I recommend her and the lingerie department! Will be back!