Rag & Bone

Stay away from the manager Neyla. She’s nice until there is an issue. She shouldn’t be in charge. Ask for Hayley. She’s lovely.

I love Rag & Bone – but from their website only. When shopping in the store I wasn’t greeted or approached by any of the staff. They were extremely unfriendly and didn’t appear like they wanted to be there. I was disappointed since I was looking forward to actually shopping in their store. I also found out about the policy where employees can wear the clothing in the store around. Which means that if you buy something out of that store there’s a chance an employee there has worn it around. There’s something uncomfortable about that train of thought which means I’ll be sticking to the website.

What an awesome location with awesome employees! My husband and I stopped in the other week and each left with a new pair of jeans. I’ve been to the location in NY before and have been very disappointed with the treatment I received, and was super happy to see that these employees here were not like that. They were helpful with the styling as well which always makes for an easier buy. As far as the price, you get what you pay for. Rag & Bone to the U.S. Is to say what All Saints is to Europe. The jeans are constructed well. Will definitely return! x

Really small men’s section, but they have most items from recent seasons in full-​size runs. The employees are attentive and friendly, but none of them mentioned stud

For men, product selection is weak compared to NY stores. Staff is friendly. Decore is average, and seems «forced». Quality of clothes is great, but nothing is slim fitted. I’m not going to spend $ 300 for a shirt, and then pay another $ 75 to have it tailored. If you’re an out of shape guy, and want that edgy look — perhaps it’s worth checking out these well-​made, beautiful pieces of clothing.

very polite staff, accepted return of defective product after the policy said they wouldn’t, but didn’t have their standard medium black t shirt in stock and took an extra ten minutes for the return to finally go through

The clothes are great — I’ve shopped @ the R&B website a lot — but the retail store experience was disappointing.
Staff were friendly but doorman/​loss prevention was extremely rude. He was literally hovering over me inside the store, clearly not concerned about offending me whatsoever. I’m dressed nice and dropping in after a conference in Bethesda, made a special trip to Georgetown just to visit this store and I’m treated like I didn’t have a penny to my name. Someone needs to reign that guy in — he can watch just as well from a distance.

My wife needed a whole new wardrobe for a new job, and Leo hooked her up. The service here is definitely above the standard of most of the Georgetown boutiques. We like both the men’s and women’s clothes: they tend to be traditional, but with a little twist: maybe an unusual color, or a little leather trim. Great for wearing to a weekend event or to an office that isn’t formal.
I docked them a point because of their sale policies. Items bought on sale cannot be returned. This makes it hard to bring something home and try it on for somebody else or with your other pieces. That’s too bad, because the sale prices are generally 50% or lower than retail.

The salesperson that helped me (I believe her name is Shelly) was a dream. She pulled a bunch of denim in my size and even included some pants that were on sale. She made my shopping experience so much more enjoyable than I expected.

I LOVE RAG & BONE and this location is fantastic. The employees here are so sweet and extremely helpful!
I can’t help but think that the people who write negative reviews about this place just don’t know what Rag & Bone is and what to expect. Sure it’s expensive, but the quality is superior, the style is unlike anything else, and you will always find unique, well made pieces.
Over the few years that I lived in DC, I would frequent this store and have since acquired many timeless pieces. They also often offer great sales so I have gotten some great deals on amazing items.
Love this brand, love this location, and love the high level of customer service.

I agree with Veronique L. — the price point is *FAR* too high.
In fact, when a sales person asked me if I was finding everything OK, I told him just that — to his face, in a friendly tone, during a conversational exchange. I acknowledged that I may not be their target customer, but that while I liked some of their products — simple design, refreshing color palette (see chartreuse yellow handbag in my photo — LOVE it!), I just couldn’t justify spending between $ 6 – 700 on that bag. I’m of the Warren Buffet value-​investing school of thought, and regardless of my salary or personal net worth, I wouldn’t pay that much money for that handbag.
Period.

I love the merchandise at Rag & Bone. The colors and materials are ideal for the fall, but the prices are a bit steep for me to buy more than one thing at a time.
A couple of seasonal trends that have been appearing and reappearing everywhere: exposed zippers, color blocking, leather piping, heavy material shorts, jewel tone colors.
I saw some great luxurious blazers, sweaters, and dresses in soft and heavy fabrics like wool and leather. I saw a great contrast between cool and street chic. I saw more that I liked but could not afford.

Horrible customer service and return policies. Store manager is rude!

Liking the mix of serious-​business pieces and casual, light-​weight knits.
The maroon skinny jeans with splashes harken back to the 80’s but in a way that just might work.
Lush suede boots in midnight blue and cinnamon welcome Fall well. Ditto for the hats here and there. Soft leather wallets distract you from the fact that they don’t come pre-​filled with cash, but should.
The layout makes you mix and mingle above, with straight-​forward gents on the right and ladies on the left. Vintage area rugs and rustic furniture pair well with the steel/​brick/​industrial-​lamp and rope look.
Take a pause at the framed pictures, you’ll likely recognize a few DCers.
It’s a cosy place, just right for the incoming clouds and northern breezes.