Ross Dress for Less

Worst customer service ever. I will never visit this store again. I went there to return a pair of pants my daughter had purchased two weeks ago. She didn’t realize that the lining in the pants was tore. I had my receipt. First the clerk looked at the pants she couldn’t find anything wrong. She said they looked worn. First of all the pants only cost $ 13. I was only returning them because they were defective. I had to threaten to contact the cooperate office just to get a refund when i had a receipt. Next they refused to pay me in cash although I paid with my debt card. The staff was not dressed according to the dress code. I will never shop at this store again.

Customer service was AWFUL. The venue is so accustomed to theft that they treat paying customers like criminals – that includes everyone from security to sales associates to management.
Although it isn’t black owned, it IS is in a primarily African America neighborhood so I WANT to patronize it for the jobs it brings to the community and the prospects it poses for a desolate Hechinger Mall.
That said, they lost a customer and community supporter in me and I caution all buyers to prepare to be under appreciated and possibly insulted.

I have a tenuous relationship with this Ross. On one hand, I love a good deal. And they have a lot of the brands I normally buy anyway (Bed Head, Betsey Johnson, etc.). But this store can be super hit-​or-​miss. AND their hiring practices are suspect.
I’ve certainly seen worse retail establishments. I’d guess that out of every time I’ve been in this store, it’s been clean maybe 40% of the time. Not terrible.
BUT. The staff is awful. They make literally no effort to smile or be polite, and they consistently make me feel like I’m wasting their time when I check out. They NEVER have enough registers open, and I’ve stood in line for 20+ minutes with only a few people ahead of me.
The clothing selection can also be hit-​or-​miss. Sometimes they have great staples (black leggings, sun dresses, etc.) and sometimes the clothes are either REALLY small or REALLY large, and covered in strange substances. (Like, dust, pain, goo, etc. I’ve seen everything at this store).
They do randomly have soccer stuff in the men’s athletic section. You have to dig, but the beau found USMNT official socks and a couple t-​shirts, and there are always several random jerseys, which is cool if you’re looking for cheap soccer merchandise.
Their housewares section is sparse, but not a bad deal for basic stuff.
And the food… well, I’m torn on that. They carry my favorite kind of popcorn (Popcorn, Indiana), but I’ve also had some really awful experiences with other food purchased there. Granted, maybe it’s my fault for buying coffee at Ross, but I still don’t think there should have been mold in it.
Anyway, it’s Ross. It’s a step below Marshall’s, and this specific store feels a bit like the forgotten younger sibling.

This place is def a hit or a miss sometimes with the customer service. The hit is always: organization, no crazies running around, ample parking, small clothing sizes, and cleanliness. Biggest miss: service, I’ve spent legit 30 minutes on line with 3 people in front of me before, as a customer thought she should pick everything she might like and put it in her cart. then wait to get to the register to decide what she wants. The cashiers are always nice, but they aren’t the fastest. If you see the line longer than 3 deep, just go shop some more than come back to it.

Worst customer service I’ve seen in a very long time. Clean store, great bargains, terrible service. If your looking for attitude your in the right place.

I really like this Ross. other discount stores need to go here for cleaness example! Everything is neat and arranged and staff is overly helpful. You would think the security guards are staff b/​c they are quite to assist as wll. Great Ross I would visit again for sure!

I’ve always been a great fan of Marshall’s and Tj and Ross, and its great to have this in my neighborhood. I hate overpriced marked up name brand — - you can find the exact same stuff here at reasonable prices if you pay attention, and its good stuff if you know what you’re looking for. Plus do you really have any friends who are totally in the know of what precisely is in vogue that month — — for god’s sake, find something here that’s cool and nobody will ever know, its not like we live in the fashion world of New York, this is friggin DC. Plus i think its rather fun because the store supplies change every couple of weeks, so you can search around and discover. I know this sounds TOTALLY like a commercial but I am a big fan of avoiding more famous «supposedly discount» chains which aren’t so discounted if you pay closer attention. I make decent money, but Im not going to blow it on overpriced scheisse. My mom grew up on welfare and lectured the hell out of me when I was a child on the importance of not spending money (I never got more than a HALF a stick of Juicyfruit, for example, which always hacked me off as a kid) so obviously I am traumatized to this day. Ok maybe that’s why I am a a fan…

UPDATE: 11÷23÷11: This Ross really still is knocking my socks off with it’s neatly organized fixtures and merchandise. The staff is never too busy to interrupt their idle chat about last night’s exploits to help me out in finding things. Get this, if you busy a brittle glass or ceramic tchotchke, you know, something that needs to be wrapped up in paper, this Ross will actually use (no, NOT a thick stack of 20 sheets of paper loosely folded over your item once) the single a single sheets ply of paper to cushion your item, diaper wrapping it several times in alternating direction. Please call ahead and check store hours before your visit as I believe the ones on the Ross website are incorrect.