Tim LaCasse – State Farm Insurance Agent

I have worked for State Farm for over 8 years. I am proud to be a part of Tim’s team after moving back from Florida. We write insurance in DC, MD and VA, so we have a working knowledge of the coverage differences between states. I’m writing this review, because we have a completely new staff with experience and training from all over the country. I have worked for many different sizes/​styles of agencies and I am the happiest I have ever been working for Tim. Who knows what makes good customer service? Happy and friendly employees! Please call me with all «what if» questions, especially if it’s weird. Bonus points if you can stump me. Thanks for taking the time to read into our reviews. I hope to be able to earn your business someday.

I originally wrote a bad review, but I have to say they have really improved. Tim has been very responsive and has done a great job keeping me informed.

I haven’t been thrilled with the service from this office over the past several months. Or should I say the LACK of service.
Number 1: they do not respond to emails most of the time. When they do, the woman who does the responding (Kristyn) is not pleasant or personable at all. It’s been quite some time since I’ve dealt with Tim himself.
Number 2: I had a fender bender last year and when I called, I was told I could not report it through Tim’s office — I had to report the accident through the claim center. What is the point of even having a local representative then? As a previous reviewer noted, it seems like we should be receiving more personalized service from our neighborhood State Farm agent… but that’s not the case, not for me anyway.
Number 3: After my fender bender, I received a surprise rate increase. No heads up, no explanation (like how long will I have to pay this? Why did this happen when I’ve never had an accident or ticket?). Maybe that is normal, but again, it would be nice to receive some personalized service.
Number 4: I’ve been trying to make a change to my policy and cannot get anyone to help me with it! (A response to my email would be a start)
So I will just vote with my feet, as they say. Next month I will be switching to someone else, as there is no reason to keep giving them my money and my business.

I moved my policy to DC this summer and contact them as my closest State Farm Rep. They were very kind and got me all set up, but missed some discounts that I was due that I always carried. Fine, no worries, just a little snag in the moving process. I updated my information with them and it was adjusted. The next week I received a «Coverage Selection Form» asking me to sign and return, which I did, in person, at the office. The next week I get an email with the same form, asking me to sign and return. Odd, I thought, but I signed it and once again, hand delivered. Three weeks later I get the same form and the same request. None of my emails have been responded to, and I don’t know if they a) lost both forms I previously submitted b) just have no idea what’s going on.
Finally, I called a month ago to open a renter’s insurance policy. After spending a rather confusing ½ hour on the phone I was told I by the rep that he «thought» I was set up with a new policy, but there was an issue and he would send email confirmation and follow up if there were any issues. I never received mail/​email confirmation or a bill, and when I log on there is no record of the policy, though for some reason my auto policy is showing a multiple line discount.
The reason I pay a premium for State Farm Insurance is to have a local representative that I trust. It is worth the money it to be able to call and have my questions answered by a real person down the street, not in some call center in another state. I’ve always had knowledgeable and efficient reps handle my accounts, so this is a first. I really love State Farm and will find another rep close to home, and hopefully the experience will be better.

Tim is wonderful! We unfortunate had an accident with a new car and his team handled everything and got our car in perfect shape ASAP. We had damage to our condo and our building’s insurance covered it, but Tim still called us all the time to check on the progress and offer to help. Tim is the third insurance agent I’ve had and by far the best. He will always be my agent. Hire him!