Grandview Inn & Suites

For some reason I thought I read that this place was near or on a lake which of course it wasn’t. We got to the Inn and hour before check-​in and they wanted — wait for this — $ 80.00 to check in one hour early. Then I said, «we’ll just go to the grill» — it isn’t open until 4. So off we go to Localz which is a fabulous place to go and enjoy some craft beers. Back to the Inn and now all of a sudden the new desk clerk tells me it isn’t open on Sunday. So, why didn’t the guy tell me that when I got there originally. At this point there is no walking due to the use of walkers so we call and order pizza. I have never been told there would be a charge to check-​in early and I have stayed at some upscale hotels and motels. Sure, charge me for a late check-​out but an hour early. I wouldn’t recommend this place if my life depended on it.

The customer service in the bar/​grill downstairs was absolutely atrocious! We sat there patiently for 10 minutes with absolutely no recognition from the wait staff whatsoever. The odd thing was, was they were not even busy. Horrible customer service. My family and I will not be going back and we wouldn’t recommend this place to eat to anybody.

Overcharged me by $ 200 for a one night stay. When called to have the charge explained they stated it was a security deposit and they always take $ 200 and that I’d maybe see it debited back to my account in a week. No where on my room agreement, posted in the lobby or on my receipt was an explanation of a security fee. I had to call my bank to contest the charge, my bank refunded the money and is now investigating the charge by this hotel.
Besides that, the woman I assume was the hotel manager was less than friendly, and you can hear everything through paper thin walls and the inch gap under the door (which also lets in the hall lights).

They are not friendly at the front desk. My friends had a wedding reception below and the military groom and his wife wanted to book a room. No discount, no special accommodations just the rudeness of «you don’t matter and it doesn’t matter that you just completed your wedding reception there». In addition, they ask for a 200 $ room deposit, not a credit card on file, and treat you like your dirt signing waivers not to dye your hair! Let me tell you they should have a filter, as this young couple in gown and military uniform, did not drink a sip of alcohol and were sheer exhausted looking beautiful and refined. The Receptionist required the mother-​of-​the-​bride to come to the front desk, as the groom had a male name, despite the deposit being made.
As tasteless as they come!

Free WiFi? Sure, if you are in the lobby. Unfortunately the «free wifi» doesn’t work in the rooms.
Instead they will charge you five dollars a day for the privilege to use an Ethernet cable.

First impression when walking through the door is that the staff is very stuck up and snobby. Be ware when checking in there is a 200 $ deposit. There rooms are very out dated, they have like 13 inch tvs and a not so senic view. After being there for two days I had an emergency that took all day for me to return to the hotel. I had not paid but was in constant contact with the hotel that I would be returning and wished to extend my stay. I requested housekeeping not enter my room while I am not there. When I returned to the hotel in the early evening I was told they were not extending my stay and the attendent at the desk pointed around the corner and said your stuff is over there. My belongings had been put in big black trash bags and stacked on a luggage cart. After checking into the only other hotel here in Wasilla witch has a better view by far and is the same $$ and the staff is kind and friendly, professional and efficient. The hotel its self is cozyer and has a nice big flat screen tv and a view to die for. After checking in there I went through my belongings to find im missing ALLOT of my stuff, clothes shoes a coat. I am now in the process of taking legal action to get my stuff back or to be compensated. The staff had no right to touch, remove, pack or help themselves to my stuff.

Stayed here when our original B&B lost our reservation and recommended this place. Explained situation to front desk and she made a big deal out of assigning us a «great room». This turned out to be a very «standard», one queen bed room on the 3^rd floor half way between the elevator and the end of the hall. Nothing to bring me back here.

Things were surprisingly quiet despite the multiple hockey teams staying. The bar/​grill downstairs and the restaurant next door were convenient. Nice to have the little store with snacks/​beverages in the hotel. No wifi in my room! Had to go down to the lobby for wifi (or else I would have given 3 stars). Bed was OK, but could have been more comfortable. Nice to have the couch in the room.
Definitely adequate, would have been good with better wifi.

As the first point of contact at a hotel, the Front Desk personnel should be congenial and welcoming. That’s definitely NOT the case here. We had an American Legion Convention nearby this past weekend with dignitaries from all over the country (Florida, Minnesota, Indiana and New York) in attendance. The dignitaries were put up at the Grand View but the customer service there was horrendous. I will never frequent this hotel, nor recommend it ever! The rooms are not cleaned each day (unless you request it) but the out-​of-​state visitors were not informed of this upon check-​in. When they called down to inquire as to when housekeeping would be by, they were told they wouldn’t be getting their room cleaned as they didn’t request it. So when asked if clean towels could be provided, the front desk person answered that the guests would have to come down and get them themselves. When the visitors went down there to get towels and request their room to be cleaned, the answer was, «What do you want me to do about it?» Nice, huh? How embarassing!

My rating for the Grandview is a F-​. Not only did they make me leave (since I’m not 21) even though I had both my parents with me. My moms stayed, but they closed the kitchen, then they added insult to injury saying you can’t bring outside food in, even if the kitchen is closed.

Stayed here recently after a disaster night at the Best Western Lake Lucille hotel. This place has a good restaurant down stairs, a good bed, decent bedding and seemed safe and secure. Since I travel a lot on business I need to feel good about where I stay. This is definitely the best place in the Mat-​Su Valley — you don’t have a lot of choices, but take my word — this is a good one.