Starbucks

Poor service will drive to Carr’s in Wasilla or Palmer for my Starbuck’s coffee in the future.
The time from ordering and getting my coffee was unacceptable. It was not that busy except for the drive up window. So I wait while several cars were served and people picking up phone orders. I guess walk in customers rate last
If they would have told me I would have to wait 14 minutes or longer I would not have ordered.
Poorest service I have ever had at Starbuck’s.
The manager was present and doing interviews.
Do not worry about correcting the poor service I will not be back.

I worked at Starbucks and I have to say I’m disappointed with the store managers customer service. I like a couple of the baristas and a couple of their shift supervisors, but the rest of the staff is disappointing. I know my drink is a complicated one, that of a prior Starbucks partner, but it doesn’t need a side of eye rolls to go with it. I know exactly how I like my coffee and I give the exact measurements, not because I don’t think you know what you’re doing, but because my drink tastes good.

The staff is the best. EVERY SINGLE EMPLOYEE! I’m a manager at AT&T and am CRAZY about having a positive and upbeat attitude with our customers and they exhibit the same traits. I’d love more people like them to come work for me!!! Great people!!! I don’t like going anywhere else. 5 stars!!!

Usually, I love this place. They always make my coffees just right. The only reason I’m writing this review is because there is one woman who always has an attitude when my husband and I come through. I’ve called several times about her, they always tell me they’ll talk to her, but the next time I see her, nothing has changed. So I’m hoping that they’ll see this review and do something about her attitude.
My husband and I are paying customers and I don’t like feeling like I’m wasting someone’s time just by ordering a coffee. I never catch her name because she always speaks so fast and then leaves the window before I can say a single word. She has red hair, glasses and a tattoo on her right wrist. This morning, my husband forgot his wallet. He realized this after we had ordered. So when we got to the window, he told her nicely that he forgot his wallet. She literally almost threw the coffee at my husband’s face and said in a very bitchy tone «Just take it! HAVE A NICE DAY!» and then slammed the window before my husband could even say that we were going to come back and pay for it or even say thank you. I honestly want to go back and throw the damn thing in her face. This isn’t even the first time she’s ever done this. Her and my mother got into an argument because my mom ordered a 20oz coffee and she gave her a 12oz coffee but charged her for a 20oz. This woman insisted that she was right, but of course my mother won the battle. She threw a free coffee coupon into our car and closed the window. Every time she is working and we go through, she never seems to have a good attitude and she makes me feel BAD for buying a coffee.
Something needs to happen here. She obviously doesn’t have what it takes to work customer service.

My favorite place to have a sit down with my white chocolate mocha and cheese Danish. They are also kid friendly! I feel their service is good and about average pace on getting orders done. They have only once messed up my order since they opened up. I also love my Carmel ribbon crunch with extra extra Carmel crunch topping! Yumm! They would get the 5 th star if their location was better. They are in the worst possible spot for getting on the parks hwy, and coffee shops must have an easy route in and out. Most people want to get in and get out.

Incredible customer service here! I even ordered off the «secret» menu and they made it for me perfectly. They really got it going on at this location. I’m a big supporter of the small private coffee shops which makes me sad to say that this place is just kicking butt!

Starbuuuuucks! Glad to finally have a stand alone SB in the Valley. Fantastic service. Have done drive through several times. Ventured inside today. Great natural light. Mellow atmosphere. Super friendly staff. Grab a coffee and sit a while.