Mike’s Shoe Repair

I have some expensive running sneakers that the edge was starting to come unglued, very tiny amount of work. The guy I assume is the owner said he would glue them for me, and did not charge me anything They were done in a day. I was impressed by the gesture.

Excellent service — this store provides ezcellemt workmanship with real ustomer service. I forgot to pick up shoes for travel the next day. He opened up the store at 9pm to get me my shoes. Absolutely amazing service.

Mike is to the point, makes solid repairs and has a very fair pricing. Brought designer boots here and he handled them expertly and was very nice when I picked them up. He charged me $ 20 less than I was quoted for at another repair shop, and he used quality material and craft on the sole. I would definitely support him and bring more ailing shoes here.

Terribly rude owner and completely unethical business. I had a pair of boots I needed repaired, and told him very specifically not to shine them. These are a dark grey pair of shoes and I told him I wanted them to remain that color, and only needed the soles repaired. When I asked him, point blank, «will you shine them? Because I they will ruin the shoes for me and I don’t want them shined,» he said no he won’t shine. I paid him the money and came back a week later. HE SHINED THEM BROWN. Of course I was angry and when I confronted him, he told me to get out of his store because he knew better than me about what looked good on shoes. Seriously? Why lie to your customer and then do something like that? Does he get some kind of sick satisfaction from condescending his customers and acting like his opinion is the only right opinion, and that his customers deserve to have their wishes completely violated? Stay away from this place.

I agree with some of the other reviews in that he seems to price it as he goes, he «shines» them no matter if you want it or not (he actually never asked) and it reeks of cigarette smoke.
While the work I did have done was pretty good, I can have the same, if not better, done where I feel that they care about the customer and have upfront pricing.

I’ve been taking my shoes to Mike for a few years now and he does an excellent job fixing them. He even fixed my favorite cheap green flats, that fell apart 3 years ago, so well that they looked like new.
Just picked up my fancy heels from Mike and once again he did an awesome job for $ 5.
This review is short a star due to the smoke that strikes you when you walk in the store. No smoking, Mike!
P. S. Why does it say CLOSED? It’s not closed.

I brought my boots to this guy-​the rubber heel had come apart. Asked him if he could fix them, for $ 25 he could. I picked up the shoes a week later, tried them on at home, the heel split open-​i brought them back and was told by the owner ‘not my problem’! He told me the heel and soles were gone, but yet he took my money and told me he could fix them. Would never go back here, cash only for a reason-​very dishonest individual.
Watertown resident who supports local ‘honest’ business people

This place is horrible! Not only does it smell of cigarette smoke.
This guy is a scam artist. I came in with my flats and he said it would cost $ 20 for the heal repair. I thought $ 20 is steep because no to long ago (3 months) it cost $ 5 heel. The heel is warn slightly in the back at an angle. He wrote on the ticket I owed him $ 20 and to pick up on the following Wednesday. Come Wednesday he is demanding $ 40! I told he can keep my flats. I was wary to give him $ 20 in the first place. My flats cost under $ 40. He needs a printed price list on his wall. I think he just makes up the prices as he goes. I am reporting him to the BBB.

I hate to be mean but I was treated so terribly by the owner of this place that I have to share. I had been going here for two years with no problem until this.
I came in to have a seam glued on my knee-​high boots. Of course, he shined them (which he does no matter what, even if you say no). When I got them home I noticed the leg portions (a different material than the shoe… and clearly not real leather) had this white film with brush strokes covering them.
I went back to ask him politely if he could remove the film or if there was anything else he could do. First he denied he saw any change. He said he never shined them (he clearly did). Next, he implied I must have done something. Then, he claimed that I must have brought them in that way («what color when you bring them in?»). I asked if I could have my money back for the service, but he said no (he later offered to give me $ 10, but I didn’t take it). He then told me he’d shine them with that colored cream… but then I asked him if that works on non-​leather. Only after I asked a few times, did he say No, that won’t look right.
He actually told me not to come back and he didn’t need my business! …just because I brought in something he did wrong?! He was so argumentative with me for no reason, instead of handling it with polite customer service. If he’d told me nicely, «I’m sorry, but I can’t do anything» it might have been easier to take.
It was a pretty painful experience and I hope people proceed with caution. Maybe he was already having a bad day, but there is no reason to take it out on a customer.

Sidewalks find my high heels so tasty! My shoes are a food group for the streets of Boston. So I take them in to get repaired, and this place in Watertown is god damn fantastic… $ 40 for 4 pair. They all look like new. Like, brand new. I say «nah, don’t shine them.» and he, Mike, I assume, says «you need shine. for you, i do for free.» love that. Then I go to pick up my shoes and he goes (and this is at 8:30 am) «something delicious for you?» and he pulls out a plate covered in foil (because that’s classier) with all kinds of candy. THAT is the shit.
Bring cash because you have to pay up front.