O’Reilly Auto Parts

Just stopped by there to buy some spark plugs. No parking spots so I had to circle the block until one opened. Turns out 5 of the 15 parking spots they have there were taken up by O’reilly’s vehicles (4 of their vehicles taking 5 spots).
Once inside, waited at the counter for a couple minutes while the guy behind the counter was on the phone, probably making a huge sale. A female employee walked by and said someone would be with me in a minute, but then she disappeared into the back of the store (maybe her break time, that’s cool). Ended up leaving empty handed.
Next time I’ll drive across town to the other store first or go to Autozone or one of the old school auto parts stores on Rodriguez, but never this store again.

At Kragen, they go the extra mile…
(Man. I should retire from my job and go work in marketing and advertisement.)
Anyway…I digress.
Let me just preface this review by stating that I’ve been to numerous auto parts stores over the course of my 25 years on this earth. While their prices aren’t the best of the best, Kragen has something that most other auto parts shops don’t have. A store in just about every city you can imagine. No, seriously. If your town has more than 10,000 inhabitants, it’s likely that there’s a Kragen. Or if not, then it’s probably in the town over.
I was able to special order parts I needed overnight with no hassle. Nick, the store manager, was incredibly knowledgeable, helped me find the best priced parts that would arrive most quickly, and was kind enough to throw in a courtesy 10% discount. When I showed up 30 minutes before close later that day to cancel my order, he stayed even though his shift was over, to personally attend to my needs. That’s truly the definition of customer service.