Pep Boys

I used to really like this place, and was very impressed with the staff, but their service has gone way downhill. Just had about ten members of their staff pointedly avoid eye contact so they wouldn’t have to help me. Lots of punk kids employed who seem pretty apathetic about their customer or workload. No thanks. There are plenty of other places in town.

I have to rate it a 5! Why not?! Thank you so much for getting the nail out of my tire! I went to 5 places and they were all so busy or closed. I even went to the pepboys on Milwaukee in chicago and the writer refuse and said, «he has only one tech.» Boohoo! So… I drove all the way home and came to this pepboys and they took care of me like always, with one tech and 30 mins before they closed. They had it done in less than 10 mins. I’m happy with my service and happy that I have car people that cares! ;) Thanks again! You guys made my night after having a bad day all day!

Went there for tire repair, was very happy with the service and discounted price. I was in and out 30 mins. Totally recommend them to others. I was helped by jesus! My Only Recommendation would be to improve the cleanness of waiting area.

We bought my son an electric Razor scooter for Christmas from them. The only one they had was the floor model and it stopped working after 10 runs and when I called pep boys they said I had to go through Razor. When I talked to Razor and gave them the id # on the scooter they told me that the battery is from 2008! What else are these people hiding? I will never put any of their parts in my car! NEVER will I buy anything from them again!

Brian Jensen, Service Manager, was thorough, diligent, and informative. His assistance in our repairs was immeasurable. We will most definitely recommend him in the future.

I scheduled an appointment on-​line to get new tires and had my confirmation letter in hand. When I arrived they gave my spot to the cute girl in line in front of me and then wouldn’t honor my appointment. They just said to come back the next day. I took my buisness down the street to Waukegan Tire just down the street, and they were an absloute delight to work with. I won’t try Pep Boys again. Why make appointments if you won’t honor them?

This place absolutely sucks… Slow and terrible service oil changes should not take 3 hours to complete. and they also treat the employee’s like crap. I over heard them talking about insanly low pay rates. Someone needs to help these guys out. I dont know if its just this pepboys or all pepboys locations but i will not be going back there anytime soon. I feel i shouldnt make these guys work hard for very little money.

First time going to Pep Boys. Made an appointment online for an oil change. Showed up on time. Told me he was running an hour behind. So I asked if I could come back in an hour. He said, no, it is first come first serve. Why make an appointment if they aren’t going to honor them. I will never go back.

Quick honest reliable service. had a couple of car issues as of late and was taken safe of here.

Took my 4Runner in for an oil change because I had a coupon for $ 19.21. Since it was cold outside, I figured that would be a good deal instead if doing it myself. I dropped the vehicle off at 5:04pm and didn’t get it back until 7:50. I left and came back about an hour and a half after dropping it off. The truck was on the rack, and it still took till almost 8:00 for them to finish! I have never seen an oil change take that long. Next time, I’ll just take the 15 – 20 min out of my day to do it myself. $ 19.21 just wasn’t worth my time.

I have had some bad experiences with this place. They once misdiagnosed my car and had me coming back several times before the real issue with my car got fixed. The tires they sold me with a warranty, i have had to come back several times for low pressure and they insist it is not a leak. I only keep returning because their hours of operation is convenient for me but I would not say this is the best service. This year my goal is to find a quality affordable place to start taking my car.

these people are not professional, they charged me more than 1000 bucks and they couldnt even fix my car. they are full of it. they told me different reasons but still they couldnt figure it out , they made me go there couple of times because they ordered wrong parts or their mechanic wasnt
unprofessional

Great service and Great Management! I bring the Nissan and the BMW.

I got an oil change and tire rotation (had a coupon).
I read the other reviews, and it sounds like I got a different staff.
I scheduled an oil change online the night before for bright and early… first appointment of the day. The staff was friendly, and answered questions about possible additional service.
I think they had my van for 40mins? They said they had a hard time finding the specific compartments, but I’m not docking them for that. I have an old van with some features/​quirks that you don’t see anymore… such as having the engine being UNDER the front seats, at an angle. Yeah, I thought I would start doing my own oil changes, filters, etc, but when I realized how much more work would be required-​paying someone else is well worth it, even on a high mileage vehicle like mine.
I wasn’t looking for much with this place. I was looking for price and convenience, and I got that with some friendly people. I figure, I’ll take my van to them for most fixes since their prices are on the low side of the spectrum, online appointment scheduling is a major bonus to me, they have hours that fit my work schedule, and they aren’t very far away from my place.

They took 3 hours to do a diagnostic on my car to see what was wrong with my alignment. Sears did that in one hour. Pep Boys couldn’t even figure out what was wrong. Waste of time.

Took 3 days to tell me blown head gasket AFTER they replaced the thermostat. Keep in mind, I had to keep calling them for an update, and a «manager will call you back» is what I got. Guess what, no call. I finally get a hold of a manager and, «oh the Cadillac, that was done yesterday» REALLY???
No way Pep Boys was touching my Cadillac’s insides. I really had no choice but to use them, since they were the closest to tow to.
My car needed to be towed to a better mechanic and I couldn’t get it towed out until 2 days after I told them to not do any more work, and I TOLD them the date it would be towed out. They have a big empty parking lot, and for two days they were calling me and rushing me to get the car out and pay bill. If they were worried about the $ 300, I would have paid over the phone.
The original Pep Boys would be as pissed as I was.