First Class Pet Lodge & Doggie Daycamp

We have boarded our dogs here for the last 4 years and simply love it. The amount of exercise and socialization they receive is fantastic. The staff is extremely friendly and flexible and truly care about your pet. This is simply the best place in town to board your dog!

We have boarded our dog here several times and she has been going to doggy day care here once a week for over a year. She plays long and hard and mixes well with other medium and larger dogs, but probably plays too hard for some little yappers. The dog comes home having tired herself out and is content to rest for a couple of days. We catch glimpses of her weekly on the Facebook page and the staff is visible supervising the packs. We’re very satisfied with the services and her relationship with the various staff. Can’t speak to haircuts, since our dog is very short– haired, but no problem with the bathing or nails work when she boards. No problem with the house food when boarding. And they allow you to bring your dog’s regular food and bedding or use the house food, and will administer any regular meds.

My dog has been here a few times and he has never had problems before. He only goes to this kennel about once a year and when he became stressed this time the owner blamed me for not bringing him in more often. She yelled at me for wanting someone to call me, saying they didn’t have the time to call every owner to ruin their vacation when a dog is stressed unless it was bad enough to go to the vet. OK, so if he wasn’t that sick why did she tell me that he required the most attention out of all of the dogs there? Either he was very sick or he was not that bad. Then she got mad at me for wanting him to have a bath since I had not indicated I wanted grooming when I dropped him off. I didn’t know he would (in their own words) have «explosive diarrhea» when I dropped him off so how could I know he needed a bath if no one called me. It was so bad it was dried on to his fur and had to be scrubbed off. She also called and yelled at the person who picked my dog up for telling me all this. She said she doesn’t even like having very big dogs at the kennel since they stress so easily, but when I dropped him off she said another very large dog stays there. If she doesn’t want big dogs, she should not allow owners to bring them there. I’m sure if the owner reads this she will call or respond and make me cry AGAIN. I understand that it is in no way their fault that my dog became stressed, but what I am upset about is how I was treated. No business owner should ever yell at a customer or treat someone the way I was treated (or the way the person who picked up my dog was treated). If she would have called and apologized for me being upset and say that she’d contact me in the future the situation would have been diffused and I would have felt a lot better. I can understand that they were busy and it was not an emergency, but there is absolutely no reason to call and yell at me for being concerned about my dog. That is dispicable customer service. Especially by the owner! I will never go here again!