Main Line Dermatology

I recently had Mohs surgery at Main Line Dermatology. The Mohs specialist did great work given how deep the cancer had grown near my eye but the front office staff simply makes you feel like a policy number. The experience I have had with their secretary in the West Chester office has been so bad that I’m already looking for a new dermatologist. Keep in mind I just had surgery and I haven’t even had a follow up with my Mohs specialist at Main Line yet. It’s been that bad of an experience where I just dont want to go back.
After receiving surgery they seemed to have moved onto the next client and my specialist is now too busy to speak with me since she just got back from vacation and is really busy. I really wish I could tell my clients that… Given the type of surgery I just had that is simply inexcusable. Currently I cannot even refill a prescription to help with my facial scarring. I have called numerous times and have been on hold on for over thirty minutes still with no success in speaking with anyone who knows about dermatology or my recent surgery.
This is a really scary surgery for anyone and its important to note Main Line Dermatology treated it as just another Mohs surgery and I was certainly left feeling like a policy number rather than a person. Please reevaluate your decision to go to their offices. There are much better choices in the area that understand the importance of bedside manner.
DO NOT GO TO MAIN LINE DERMATOLOGY.

I had a horrendous experience with the office. They were extremely unhelpful, rude, and just unprofessional. The office was unwilling to work with my health insurance even though it was accepted there. The women at the front desk were condescending and unwilling to help, turning me away at one point. I went back in and had to demand cooperation. A month after I thought it was finally settled, I call the office to ask why my meds haven’t arrived and find the perscription was never filled because they sent it to an inactive number. Still waiting on the office to get their stuff together.

I’ve been a patient here for years and have had good experiences. Dr. Campbell in particular is pretty awesome. She’s efficient — at times, hurried — and is very personable. Most importantly she was very proactive in excising a number of atypical moles and I appreciate that level of care from a doctor. As time went on it became impossible to schedule with her as she’s the only female dermatologist in the practice meaning she’s in especially high demand. That makes sense but begs the question as to why they don’t just hire another female doctor. But I digress…
I’ve also seen Dr. Manion and found him to be equally knowledgeable, less hurried, and very polite.
The office seems to run smoothly and on the rare occasions I’ve had an excessive wait, I don’t mind as much because they have a great magazine selection. I definitely recommend MLD to anyone in need of a competent, caring dermatologist.

I am not sure about the Doctor’s here but, the office is HORRIBLE. I stood at arm’s length, in front of 2 people behind a counter having a conversation for 6 full minutes, I couldn’t believe they didn’t look up or acknowledge me in any way ! Normally I would call someone on this but, to tell you the truth, I wanted to see how long it would go on if I did not say anything. Finally. I went to the other window this woman was at least, not rude. I had called 10 minutes before for them to put a bottle of Lattese aside for me (they didn’t) I also asked the price I was told it was 159.00 for the larger size. I asked if there were any specials and she said «that’s it» I said fine I got out my wallet and she says 179.00. I told her to get the lady I spoke to, cause it was supposed to be 159.00, The woman comes out and says” It is 179.00 SO bitchy. I just left, wasting 15 minutes in a line. What a lousy office, will never go back and will tell all who listens !!!

Dr Barak was friendly an thorough. I am extremely particular about the physicians I see, but I felt quickly at ease.
On my first visit, he helped me clear up a vexing issue almost immediately that had proven hard to diagnose previously. I am extremely thankful.