Northside True Value Hardware

Total NIGHTMARE, here goes, went to get a new patio screen door, took my old one as a sample, all fine left it there, they said they wld call when ready. the called, I went.(I have to depend on my neighbor to get screen coz I don’t have a truck) paid for it came home. John the man making the screen did not cut according to sample. it did not fit. I called a professional installer thinking .I was doing something wrong. no he said looks like ur john has just passed u on a screen not a custom cut one. So I called northside spoke with Tim, he was amazing very kind he went to ask john .was told that john does not remember making a screen! wow that really had me worried… didnot really inspire trust in this Establishment! Now again I had to ask my neighbor s help. was the weekend… he was busy. so I tied it with rope on the roof of my car took it back! wow… when I went there.1^st I had to hear that man Johns mouth bitchin n moaning, all this from inside the store coz he was in the work area where customers r not allowed so cld not talk face to face n explain… anyway back n forth poor Tim went to resolve the matter. finally bad mouthed john agreed to cut it to size which he shd have done in the 1^st place considering all his so called experience etc! but said he wld charge me $ 16 in labor. I felt cheated. since I had given him the sample to work with. Spoke with a manager who decided he will split the labor cost with me!!! REALLY!!! for no fault of mine have to pay extra!!! it was the moral principle of this whole deal! so I told the manager… he was so demeaning. said if I had extra money to give it to him!!! anyway I felt so helpless n small I agreed to pay n left. hoping my screen will b good this time! finally got my screen again had to beg neighbor to take me. they forgot to add the hardware pac that comes with it… so back to john! I heard him say… what more does she want!!! so even to ask for the part that I was entitled to… I had to suffer the humiliation of his bad mouth.
HOPE I NEVER HAVE TO DO BIZ WITH THESE PEOPLE… EVER!

Been going there since I was a kid. Always a lot of staff around there to help. Never found anything I didn’t need

This is a really nice local hardware store in the Wayne/​Dearborn area. It’s nice to see a smaller store competing against the big box stores. A refreshing change!

I prefer shopping here for the small town appeal and customer service, though I do pay a bit more than going to other hardware stores.

My furanice broke down on the coldest day of the year. I ended up figuring out it was a capacitor and tried to buy a new one from Home Depo. Little did i know that no one at home depo even knows what a capacitor is. Ended up calling around and Northside was the only place that had any capacitors.
This is a true Hardware store. One of those places were there are so many aisles that you feel like you are in a maze. They have old guys working here that actulley know about things.

I choose this True Value over all others. I have just moved into the area and have gone in for a couple of different issues, missing bolt here, need some industrial carpet there. The place is always busy but I never have an issue finding someone to help me. Each department is well stocked and the service is friendly and HELPFUL. Real customer service.

I moved into a house nearby last summer and have spent more money than I ever expected here. For fixing things around the house, and small projects I have yet to not be able to find what I need here.
One thing to remember, the store is jammed full of stuff and the organization is not intuitive. The staff are friendly though, so just ask where to find what you need. I wasted a lot of time at first wandering around trying to find what I needed.
There’s also a good amount of HVAC sheet metal, cable, tubing, etc. in the back if you ask one of the employees.

If this hardware store doesn’t rate a 5 star, I would very much like to know which one does. In the 20+ years I’ve lived in the Wayne/​Westland area, I have yet to find another store that is as well stocked withing a 100 miles. Although I haven’t traveled much out of state, this opinion includes other states that I’ve explored. The store is old (it was there when I was 10 and I’m over 50 now), the ceiling is low and the floors are covered with aged linoleum that’s yellowed as if it were the original tiles. The floors creeks when you walk over them. Although the actual square footage is modest by Mega Hardware store standards, they managed to cram so much into this store that it seems endless. The inventory is incredible! There’s at least 4 – 5 aisles that is devoted to loose plumbing/​nuts/​bolts bins that is sold by the part or pound, lol. The tool selection is massive and there’s even a small gun shop at the rear! What more can you ask for?

This place has a ton of stuff. I won’t say they have everything, but it’s close.
They employ retired plumbers, handypersons, and electricians to work on the floor so there is always someone there to help when you have a thingamajig that is broken off of your shower head, or whatever.
They specialize in helping people that wander the store with a broken part in their hand.
They also sell guns (?) and holiday décor… along with lawn and garden stuff and paint.
They are part of the True Value chain, so they do occasionally run specials on tools, fertilizer, etc.
If you’re looking for a broken part for your grill… or maybe a thing so you can screw your garden hose in to your laundry tub faucet (hey, my kids like a warm pool!) this is the place to go.