Sparks Monroe Heating & Chimney Services

I purchased a furnace/​air conditioner in early 2014. My pregnant wife and 2 year old son were home on Sunday in October and started the furnaces or the first time of the season. I came home in the afternoon to an overwhelming gas odor. I called RG&E, the local gas company, to discover the furnace was not vented properly and turned the hot water exhaust into an intake. RG&E came out and red tagged the equipment due to the issue. Sparks was supposed to come out on Monday morning. I called at 10:30am and they said I would be called back. I called again at 2:30 with no success and again at 4. Someone finally showed up around 5pm. He said it needed to be reverted and turned the water heater all the way up on high even though it was red tagged and said it was fine. As long as the furnace remained off. He also said that the service charge or $ 89 for coming out would be waived because it was a result of the equipment being installed incorrectly. He and the receptionist were to be calling me first thing Tuesday morning. Tuesday I called at 11am after not receiving a call and was told sorry someone will call for appointment. I had to call again at 2pm to be answered by an answering service. I called again at 5pm and someone finally called at 5:45 leaving a message which I returned and quickly and was told sorry again and he would be sure to follow up at 9am with the office manager on Wednesday to remedy the situation. I went back and listened to the voice mail he had left and during the message he thought he had hung up but did not and he was using obscenities on my voicemail. Upon not receiving a call again on Wednesday I called at 11am and asked for an appointment immediately and to have the owner call. An appointment was scheduled for Thursday at noon keep in mind my furnace and water heater were turned off on Sunday. They tried to tell me they wouldn’t be able to do the service till the following week. I had to be adamant that it needed to be done now. I also asked for the owner to call me so I could discuss the customer service issues and the voicemail. He never returned any of my calls. The technicians came out Thursday and looked and did the work saying I would only be charged for a new water vent which would be $ 200. When they were done and I went to do the bill I saw my bank account was charged for the $ 89 service call from Monday and I asked to have it deducted from the total like the service technician and the receptionist had previously stated. He said he had to go to call the office to confirm. When he came back he stated the owner (who still hasn’t returned my calls and said because he left sick) said now he had to charge the service fee, labor and for the exhaust vent which went to $ 550 now. If I didn’t pay he and the other technician were going to have to remove all of the equipment. To say the least I was dumfounded. He also said that he thought this was ridiculous and was very apologetic and felt bad that he had to talk to me and not the owner. He had never seen anything like this. I was never rude or irrational when I rightfully should have been up to this point. After talking with the receptionist for 15 minutes nothing was resolved and my account was charged so I could have heat and hot water again. I would never do business with these crooks and would advise anyone to stay way from this company. Beyond ubethical!
Sent from my iPhone

Buyer beware! I decided to test the waters out with this company for a simple yearly furnace cleaning and tune up on my 7 year old hi-​end unit 3 weeks ago. The HVAC tech provided me with a receipt that included a quote for a new $ 570 motor that should be replaced ASAP.
Today, the furnace completely stopped working. 12 hours of trouble shooting later, a different repair man found that my furnace shows no signs of being serviced 3 weeks ago, but does show signs of being taken apart & improperly put back together — causing it to break down!
14 complaints closed with BBB in last 3 years and 4 negative reviews on the site since 2012 …
Photos and an update to be posted ASAP. See also: the 11 reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended by Unilocal,and therefore hidden, many of which are 1-​star.
As of 02÷21÷15, Sparks Monroe refuses to return any of my phone or email messages since last Sunday.
April 2015 — BBB complaint closed in my favor :) but I did not recover damages yet. (Total closed BBB complaints = 17)
Also see the 15 additional Unilocal reviews for Sparks Monroe Heating & Chimney Services that are not currently recommended or included in the rating of this biz.

Job was done for less than others quoted, and didn’t exceed the quote. Cleaned up well when finished. Only complaint was that they seemed to show up at times more convenient to them.