Sun & Ski

Brian in the bike shop is THE MOST KNOWLEDGEABLE AND PROFESSIONAL manager I have ever worked with !!!
I would recommend this company to anyone looking for a bike.
He will make sure you are fitted correctly and will work with you on returns or exchanges if it just doesn’t work which was the case with me.
Thanks for making my shopping experience a pleasure. I have bought 4 bikes over the years from this store and I have had all my bikes serviced here.
Sun & Ski has been too quality all these years!!!

We recently purchased two hybrid bikes during their fall bike sale. We are extremely happy with our bikes. I have to admit I was a little aggravated when they were supposed to prep the bikes for us to take home after paying. After I got home, i realized the brakes need to be adjusted slightly and the tires only had about ½ the tire pressure they were supposed to have. Granted, I can fix those things myself but it ticked me off that they didn’t do it for me when I just paid $ 1000 for bikes and helmets. I’ll be a bigger stickler for service when I take them in for repairs that I can’t do myself.

Came in with my girl friend she needed to buy a couple pairs of ski socks. When we got the checkout counter. The cashier was having a conversation with a customer after waiting for about 5 min i cleared my throat and the cashier started to ring the guy in front of me up. Basicly i would say i felt ignored. If good customer service is important to you might find better online. For the basic things. Or if just one of those days you to drop in and feel invisible and ignored this place front end customer service should be right up your alley.

Sun & Ski sponsors the weekly running group meetup at Jackie’s Brickhouse, and also gives away a pair of running shoes there once a month. That would be good enough for five stars, but when you actually go in and interact with the knowledgeable staff? Definitely five star!
I won… ok, ok, my husband won, and gave the certificate to me… anyway, we won the pair of shoes for November, and since it’s FREE RUNNING SHOES, I left work early to get here Friday, as Dana the shoe fitter was only working 9 – 5. I hadn’t been fitted in many years, and since my weight has fluctuated some, and my running mileage has increased, I decided it wouldn’t be a bad idea to get fitted again.
Dana said she had been doing this (shoe fittings) for 20 some odd years and she was definitely thorough. She looked at my feet (ugly runner feet without socks — what a brave lady!), measured my feet, touched my feet (again, what bravery!), and said I had a high instep and some under pronation, which meant that I should be in a neutral shoe, which I am already, so that made me feel good. She brought out my ASICS that I wear already, plus Brooks, Newtons and Mizunos. I loved that she took the extra time to talk about where I run, and how far I run. I finally decided to go back to my good ol’ faithful ASICS as that was what felt the best. But I appreciated the time and effort she took to make sure these were the right shoes for me.
I didn’t interact much with the other staff, but there was another lady there that was helping a customer with shoes as well, and she was just as thorough and helpful as Dana was with me.
The prices are the same as other running shoe stores, or online. If you want good running shoes that are right for you, they’re not going to be cheap. I will definitely return here to buy my next pair, and buy my beloved Balega socks as well.
The place is clean, well stocked and has cool running gear (and other stuff too, but I just run, so I didn’t pay attention to the other) and the people are friendly, and knowledgeable. That is definitely as good as it gets in my book!

I haven’t been to any of the other locations but I have been super impressed with the level of service at the Bay Area location.
The first time I went I was just starting to get into running and needed a pair of running shoes. Almost immediately an employee was there asking if I needed any help. He gave me a quick run down on the different options available, asked about the types of surfaces I typically run on, and even had me take off my shoes and walk a little to determine the arch support I’d need. I left with a pair running shoes that fit me great and were exactly what I needed. It’s almost time to get a new pair and I’ll definitely be going back here.
The last time I went I was looking for a bike for riding on the streets in the area. I’ve never owned anything more than a $ 100 mountain bike from target and wanted to try something that was actually meant for street riding. I went during a bike sale where the majority of the bikes were outside in the parking lot. It was raining and the employees were held up in a tent trying to stay dry. As soon as I approached they were immediately ready to help. I explained that I was a complete bike novice which was further demonstrated when I asked why none of the street bikes had kick stands (apparently that’s not a thing lol). The workers showed me three different styles of hybrid street bikes and explained the features. We talked about what I’d use and where I would most likely be riding to determine which bike would best suit my needs. I wasn’t ready to commit that day but I was given a ton of great information. When I have finally decided on a bike I’ll be stopping by again.
Nothing but great things to say about the service here! I’m not sure who some of these other people had but for me it’s been top notch every time.

Go here every year for my growing boys ski needs. I can always find what they need on the sales rack at a reasonable price. It ends up being the same price as Academy and better quality/​durability.
The sales associates are always willing to help but won’t bother you either. They always answer my questions and point me in the right direction which is very helpful.

Strictly as a TOMS retailer:
This store has come a long way. About a year ago, there was a sad small display that held maybe 10 types. Now there is a massive wall and 2 separate displays along the right wall. Probably close to 30 – 40 types including the newer seasonal patterns. Nicely done.

I came here to purchase some bike gear, as I was doing the Tour-​De-​Houston. They had several things on clearance (sale) and was able to get all that I needed. The guys in the bike department seemed eager enough to help, as well as knowledgeable enough as well. I could tell that they were either mechanics, or riders themselves.
When I got to the register, the sale price was not listed in the computer, so I had to return my item so that they could change the price.

These guys are AWESOME! I took my daughter here with a bike she had never ridden and once they got the tires aired up, one of the guys heard me saying that she was going to learn how to ride that day. He was kind enough to follow us outside to the large courtyard with her bike and he helped her learn to ride in like 5 minutes!!! It was wonderful! My daughter was so excited and so was I because I was expecting it to be much harder– it probably would have been without his help! He gave her some useful pointers and she was still repeating «Skill before Speed» as we went out today in our neighborhood for the first time! Thank you Sun & Ski Sports for your extra-​mile customer service. We will be back when it’s time to buy a new bike! =D

(This review is for this location only. Other locations seem much better.)
Seriously, if they interview someone for a job here and they come across as snobby and arrogant, they put them in the bike section. LOL. It’s just so weird. I pop in here on occasion when I’m looking for something bike oriented. Most times I don’t buy because everything is so overpriced.