Massage Envy

Horrible !!!
Terrible place, lazy masseuses and massages, therapist always call out, no manager answer, no deep tissue therapist available. This location has a lot issue going on.

Not impressed. I was (am still) in need of a good massage. The session was supposed to be 1 hour and was 35 minutes at best. For $ 100 for «an hour» (aka 35 min) I would have expected a bit more. Also, the request for a deep massage was a gentle rubbing at best. Def beyond disappointed. The people were nice, however, I’m still just as much in need of a massage as before I went in.
I will not be going back to this or probably any ME ever again as it was a complete waste of money.

Yesterday I had my first full hour massage at this location, with George, and it was amazing! I have been an athlete my whole life and am constantly exercising 3 – 5 times a week. I have been to quite a few different people over the years but no one compared to George. I never had to cringe from too much pressure or wish I was getting more. I left feeling so great! Thank you :)

I am not sure why the negative reviews. I have been to this location and others, and I have been able to get in for appointments easily. I recommend Jen, and the front staff was fast and very helpful.

This place is a complete joke. I booked an appointment for two over a month ago and planned our whole evening around it and they just called to say our therapist was out «sick.» The next appointment they could give me was two months from now. Horrible business model and customer service. It seems like many others have had the same issue… don’t even bother!

I’ve been getting massages for years and the Wellesley location has been outstanding in every way. Sam, my therapist, is absolutely excellent and the front desk staff a pleasure to deal with and very accommodating. I’ve been to several Massage Envy locations and this is the best… period.

I agree with so many other reviewers in the disappointment of Massage Envy in Wellesley and numerous complaints that have been noted. I have been a member for over 3 years and keep trying to use up my monthly massages but because of the difficulty in making appointments, I have used only about ¼ of them. I have even booked months in advance only to have them cancelled on the day of my massage. As far as the massage therapists go, on a recent visit I had a male therapist who I actually had to complain about because it was the creepiest massage that I’ve ever had and it didn’t resemble a massage. Ugh! They offered to give me a credit for his tip! So generous! I have cancelled my membership and only hope that I can deter others from making the same mistake I made. There is one good therapist there and she could make a lot more in tips if she left there. They need to start listening to the numerous, legitimate complaints or they will soon be out of business.

Really disappointed new member. Can NEVER get an appointment. They have massively oversold memberships in the area I would guess.
Massage I did have was good, but I wouldn’t waste the $$ on a membership.

Horrible Horrible Horrible!!!
Never can get an appointment and when I do they always call to cancel or switch the appointment. Then there are always these extra fees for everything. I have a bunch if massages accrued because there’s never availability and not only in this location but others as well. It’s ridiculous. Here’s the kicker when I tried to terminate my membership they said I would lose all 7 massages I had coming to me and that I would have to use all of them in order to cancel and not lose money. Nice!!! Great idea in theory HORRIBLE in practicality. I’d rather pay $ 150 a massage and get Real service and experienced therapist rather than be treated like this.

I don’t know why I decided to go to another massage envy after my horrible first time in saugust. I was in a great deal of pain that day so I called anywhere I could to get an appointment and this place had a 30 min openings. For starters 30 minute massages only have 20 minutes of hands on which is so so not worth it. At first the massage was great and I was loving it however towards the end he started working on my lower back despite me saying I had no problem areas there. Once again (as I’m saugust) I walked away with a giant bruise on my lower back. I will never go to another one of these chair stores again. They aren’t even cheaper and they just really hurt.

I have been a member of Massage Envy for 4 years now. I booked several appointments in advance so I could get an appointment with my favorite therapist.
When I arraived I was told the therapist called in sick, but would reschedule me for Sunday. THEY confirmed my Sunday appointment on Saturday afternoon. I went back on Sunday for my appointment and they had given it to someone else. I was very upset, but it is supposed to be a place of tranquility so I stuffed my feelings for the benefit of others and dealt with the manager. I then confirmed my two appointments later in the month, and I was supposed to be «all set». Both of those appointments were also given to someone else.
When discussing this with the manager her resolution was to offer me a 30 minute complementary massage. Wow! What an insult. Then she said, «How about a 60 minute massage»?
I will let you be the judge. How would you feel???

I love this clinic! As a prior employee it broke my heart to leave, but I made sure to sign up for a membership asap! The therapists here are all exceptional and each has a unique style. They’re attentive to their clients and extremely talented at many different modalities. Pricing is incredibly reasonable compared to anywhere else you would get a massage and the membership is not confusing or a scam. it would help if people read what they were signing up for before handing signing off on it. Definitely can’t recommend this clinic enough!

I used to work front desk here for a couple years. When I quit I had to get a massage membership because I knew I wouldn’t be able to do without my monthly massages. I’ve been to a couple clinics out here in NY and they’ve been decent but I can honestly say that no other clinic has as many quality massage therapists as Wellesley. I myself went to massage school quite a few years ago and I wouldn’t say that I’m picky but I know quality when I feel it.
Helpful hints from the inside: pay attention when they are selling you the membership. It’s not complicated but if you don’t pay attention and think you can cancel later whenever you want you’re going to wind up unhappy. If you are used to getting your way don’t be surprised if cussing the front desk out about their policies yeilds no results. The membership is a contract and if you sign it thats, that. Quality therapists book up, calling a month in advance isn’t a horrible idea. If you find a therapist you like, book out all your appointments with them ahead of time. The therapists work really hard and similar to a waitress they’re working for a tip. The intro rate is not what you should tip off of (its like tipping off of a coupon.). The value of the work they do is rated at $ 78 an hour.
Overall, great place. I try to book appointments here when I’m in town, but I call ahead to get the people I really like!

Very poor customer service at Massage Envy in Wellesley. «MARINA» the spa manager said she would take care of my issue and note my account. She was rude and defensive. She tried to pass responsibility for there mistake onto me! She was non-​apologetic. How she got hired as a manager is beyond me. I can only assume her aggressive nature and desire to become a manager was mistaken for assertiveness and capability.
I purchased a gift certificate for a massage to give to my boyfriend for Christmas. It was worth $ 50 tip included for a first time massage. I originally purchased the GC in Framingham but he made his appointment for the Linden Street location near his work. I told him the tip was included in the massage. After the appointment had ended my boyfriend called to tell me that the GC did not include gratuity and he had to pay the tip in cash. That’s not what I had in mind when I purchased a holiday gift for him! He’s not supposed to pay anything — it was a gift!
She has yet to refund the gratuity charge to my boyfriend, meanwhile she is on a vacation. He made two trips to the salon to get a refund and was sent away both on both occasions with no refund. The last time he stopped in he was told they could not give him cash back because of lack of funds in the cash drawer? They don’t know where the refund is and that Marina did not leave any permission for it to be returned while she was away. Nobody seems to be on the same page.
I felt bad that his experience was dampened by this. I called the Framingham location with my bank statement and receipt in hand to find out the reason for the mistake. Emily, the manager in Framingham was kind enough to allow me to explain my experience and was apologetic for what had happened. Although she did not know for sure the reason for the mistake, she suggested that one of the front desk coordinators in Wellesley might not have made enough of an effort in viewing the account history to determine the issue. She said it was a rather simple procedure to see whether the tip was included, so she was not sure how they could of overlooked the problem.
Still waiting for a refund from one month ago! I would NOT recommend this location. The manager in Framingham is super friendly and ALOT more accommodating. So if you are still considering a massage from Massage Envy give the Framingham location a try!

Massage was very good and the best around. Unfortunately customer service is not. Which matters more? Customer service because now I don’t want to go back.

There are a few things I want to clear up about Massage Envy:
1. They are NOT your high-​class, hoity-​toity spa. If you’re someone who goes for a massage once a year and wants the ultimate in luxury when you do, don’t go to Massage Envy. Go to a spa on Newbury or somewhere similar and splurge that $ 120 on a massage… you deserve it, and you’ll remember the experience well.
However, if you’re someone who is craving regular massage but doesn’t have the dough to drop on a high-​end spa monthly, Massage Envy is perfect.
2. Yes, they try to sell you on membership. They wouldn’t be in business if they weren’t good at sales. No, I’ve never found their sales tactics overwhelming. The first three times I went to a Massage Envy location, they tried to sell me on membership. I listened politely, but said no, because it wasn’t my thing at that point. Simple enough; you should feel comfortable saying no. Later, on that fourth visit, I was starting to understand the huge benefits for me of regular massage, and so I signed up. Which leads me to…
3. If you do sign up for membership, READ THE MEMBERSHIP AGREEMENT. It is two sides of a piece of paper. Take the 10 minutes that it takes to read it and understand what you’re signing up for. Ask questions if you don’t understand it. Every time I’ve asked anyone at the front desk of Massage Envy about the membership, they have always given great answers… but you have to ask.
4. Probably the most important: The thing that I love about the therapists I’ve had at Massage Envy is that they, more than any massage therapists I’ve had, is that they truly listen to what you’re telling them your body needs. If you communicate with any massage therapist that you have that’s been doing this for more than six months, and tell them what is working for your body and what isn’t, you will get a great massage.
Ok, now for the Wellesley location. This is my home location; when I signed up for membership here, the front-​desk staff was great at answering questions and making sure I understood what I was getting into.
I’ve had two different therapists here. Dawn gave me a great full-​body Swedish massage that really let me release all my day-​to-​day stress. Samantha is my favorite for deep-​tissue massage; she’s incredibly strong and so can get at a lot of muscles that some other therapists can’t, but knows not to overdue it and kill her patients. Being new to massage, that’s really important to me. :)
Staff is great and very efficient. Most times I can just walk in, give my name, grab a neck wrap and settle into the tranquility room. Afterwards, it’s only a couple minutes to leave a tip and head out.
Parking is great; there is a full lot that I’ve never had trouble finding parking in.
I highly recommend any Massage Envy if you’re interested in good-​quality, regular massage. I opted for the six-​month prepaid option, which is something like $ 384 up front with no initiation fee, and you can use your massages any time, instead of once a month. Then, after your pre-​paids are spent but before your your six-​month membership is up, you can get additional massages at half-​off ($ 39/​hour).

I have been a member at Massage Envy for a year now and get two 90 minute massages a month when I’m home. It has helped with back pain I have from sitting at my desk most of the day and it’s just an overall relaxing experience. The staff at the front desk is always helpful and friendly and the therapists each have their own styles so it’s easy to find someone who matches what I want. Buying the membership was one of the best decisions I’ve ever made!

This place is absolutely horrible. Not the massages per se, but the membership program is a complete rip off. The manager there Marina does not return phone calls and for all I know is completely fictional as she is never there.
Terrible customer service. Massages were OK, but man never try to get a hold of anyone who can actually do anything about your account.

I don’t understand or agree with these previous reviews! I have been going here since 2009 and love it. In fact, I am counting down the minutes to my noon-​time appointment with Maceij (his name rhymes with magic, so I just call him magic-​hands). I am giddy with anticipation. According to Unilocal,I am the Dutchess of this place, so take it from me. This place is great. The entire staff is very talented, professional and friendly. Maceij is fabulous, but so are Patrick, Jim, CB, Barbara Jean, Melissa and others. They all to a great job. I have never had an issue here, and in the past few years, have given plenty of opportunities for a screw up to happen. It never has. Go here!

I am in agreement with the prior posting. It’s a rip off and they will continue to charge you after your contract is up. It’s worth going to a real spa and paying the $ 100 once and awhile for a good massage!