Rooms To Go

I wouldn’t recommend purchasing furniture from any Rooms To Go. The customer service at the store was okay. The sales guy seemed nice enough but a little irritated that we kept looking around. We ended up purchasing a living room set (which included sofa, loveseat, 2 chairs and an ottoman) on February 5^th. It came out to a little over $ 2300 which isn’t cheap but definitely less expensive than other (preferred) stores. It was delivered the very next day which was great.
Two weeks later, I find that the seams of the sofa is coming undone. I then inspect all the pieces and removed the cushions from every piece. I’m extremely disappointed in the poor workmanship as well as the materials used. This is by far the cheapest materials I’ve ever encountered used for furniture. Again, the workmanship is horrible, as if someone was in a hurry and just threw these pieces together with staples. Many of the seams are sewn over and over again in the same spots which causes the threads to layer in clumps. There’s an opening on the sofa and loveseat which I can not only stick my hand through the hollow opening and reach the back of the sofa but I can also see inside the sofa which looks and feels like thin cardboard. (See my attached pictures.) I have called the customer service and they will be sending someone out next week. We will see how this issue is going to be corrected. The unfortunate part is that you can’t correct the cheap materials. Had I known this was the quality of the items, I would have never bought them regardless of the price.
Long story short, don’t buy from Rooms To Go unless you want cheap temporary furniture. I will never again.

Terrible they lied to me two years ago
I purchased a real Italian leather sofa and ottoman. I purchased their plan too which is a kit with furniture polish and a cloth spent over 1500 and today it is pealing they do not honor their warranty

It’s time management listens to customer complaints. After spending 3 hours choosing 3 entire rooms of furniture we were told while placing our order that we would have to wait 6 weeks for delivery on several large pieces.
The point here is delivery after Thanksgiving is not customer service.
Your managers are rude and dismissive. It must be nice to be so sure your business will still succeed being rude, and allowing so many of us to walk out your door.

After walking around for 15 mins, not one person greeted me nor made eye contact. Manager was interviewing someone in the corner, kind of loudly, which I could tell made her uncomfortable. Even though the store had some items I liked, I ended up walking out without buying anything because no one offered to help me. Too bad for them. Headed to Ashley Furniture down the street.

I should have checked out Unilocal BEFORE I spent $ 2600 at this place. My bed frame was delivered today … they take my king size bed apart and now it’s upended in 3 different places in my bedroom… start hauling in the bed pieces and BAM. TWO HEADBOARDS and NO FOOTBOARD. Zip. Nadda. Much discussion takes place. I’m told to call the store and theyll have the foot board sent out. I do. at noon. The salesman (i called his direct # per his suggestion should ‘anything go wrong.’) took the information, apologized and said his manager would be calling me right away. THREE HOURS GOES BY. Finally I call the 800 # for customer service. She tells me that IF I WOULD HAVE CALLED BEFORE 2PM they could have had it sent out tomorrow. I DID FLIPPIN CALL BEFORE 2PM — well, she says, it’s not i our system. So NOW I’ve had to physically manhandle that huge kind sized mattress to a spot on the floor just so i have SOMEWHERE to sleep FOR TWO NIGHTS and? Give up a good hunk of my DAY OFF on Saturday for a delivery that «may or may not» happen because it will have to fit on a «already full» truck. REALLY!!! REALLY? *i do have to say that i just NOW got a call from the local office telling me they could send someone over to at least put my mattress set back together — i told her it was too late but thanks* — we also bought a sofa and more there that’s to be delivered to my daughter’s house this coming week. They better not screw that up… HORRIDLY disappointed and will NEVER shop there again

If I could give a negative star I would! This has been the worst experience ever. We bought my daughter her 1^st big girl bedroom set. The del was set for thurs. Del showed up with damaged merchandise. I called customer service angry saying this needs to be handled asap, due to the fact my daughter has no bed and it was for her bday. I asked for a refund on del and they said NO. They were willing to give me only $ 20 OFF. I told them that’s not right, bc now we have to stay all day on Friday for del. I said I want $ 100 store credit. I finally got that after I threatened to cancel. But b4 that the customer service lady was rude and told me I need to go back to the store and cancel. Crazy seeing how I just bought a new 5 bedroom house that needs new furniture. Way to lose over 15k worth of business rooms to go! Now The Lady Said the 100 store credit has been approved and we can go use it asap. My pregnant wife drives to the store to get this floor model chest for my daughter. well now the store says oh we can’t find your 100 credit. And that if you want this you will need to pay for it and load it up yourseld. Now I am even more pissed off. My wife is 8 months pregnant and they are telling her to load it up herself. UNACCEPTABLE! Now the del showed up on Friday late and with the damaged goods and on top of that the drivers were rude and tracked mud all over my stairs we just had cleaned. Now r2go says we have to Waite til weds to get our credit and non damaged furniture. Asked for another discount and they NO. Bc company polices only allows 100 refund. if they offered more then they would be out of business. There words. To me that shows they must screw up alot for that policy. I will never buy anything from them again and I will be telling my friends and community the same. Awesome job rooms to go you just lost a lot $$$$ business.

I didn’t even want to give a star but I felt it very important to write a review to make everyone aware if they plan to purchase anything from rooms to go be ware of the Wesley chapel location as a mother I was completely mortified when I used there restroom to change my sons diaper and had the manager ask me if I was almost done someone wanted to use that stall I’ve never felt so embarrassed in my life as a mother shopping with her child as I walked out of the bathroom there was a group of people just staring at me if I was mortified before I literally wanted to crawl under a rock now I could not have been in there long enough for such an inconvenience I only had to change his diaper when I asked to speak with a supervisor I was told the manager was to busy to be seen and when I said it was important the woman customer service rep stormed off saying omg when she came back and notified me that the manager was in fact the woman who embarrassed me in the bathroom I just left I literally was about to buy an entire living room set from couches end tables coffee table and lamps Instead I was made to feel ashamed to have to use the restroom to change my child I obviously bought nothing but a lesser person would have done more then just walk out after something like that I mean this is discrimination against mothers shopping with there children also as I walked out I made a comment about contacting corporate about this the same rep who said omg laughed and said good luck please be careful using this store unless you feel like being humiliated before you spend thousands of your hard earned money

Horrible experience and a store manager with a bad attitude. Purchased a couch and was told is was going to be delivered on Saturday. Truck shows up Saturday and the delivery guy says Don’t shoot the messenger but they didn’t load your sofa on the truck, it’s not here. Two calls to the store that day result in no action whatsoever. A call on Sunday results in delivery rescheduled for Tuesday but they cannot tell me what time. A call to the store manager on Monday where he tells me is absolutely impossible to know what time the delivery will be results in my cancellation of the purchase and a call to register a complaint with the regional manager. Store manager Jerry Hart was obnoxious, rude and impossible to deal with. There are too many other furniture stores in the area to put up with this kind of poor customer service.

Why must we give stars, there is no star in this company. Should have known better when we had problems with the purchase, but went ahead with it anyway.
Bought mattress in 2/​2013, it is now over depressions over 2.5 inches, they are charging us $ 100 to use our warranty, of course they never tell you that with the warranty.
Mattress was a Serta.
Awful experience, do yourself a favor, don’t go here

This store is horrible. I should have read the reviews. Seems to be fairly decent products but the service is the worst. We purchased a bed and they missed the delivery time by 4 hours no apology no credit no anything, and they failed to bring the bedrail. They said we didn’t buy one? Who puts a bed on the floor? (Well they did) I attempted to call them multiple times as I could only resolve through the sales person supposedly. We are still waiting on that call from a month ago. Anyway we just moved out of an RV into a house. We need other furniture, our business will be going elsewhere. Too bad they don’t care about selling additional items.

Honestly, I like the company. They carry great products, but… the customer service at this Wesley Chapel location is lacking in service. I came to the store to purchase 3 bedrooms sets for my kids. Well, the sales reps were too busy sitting down to assist us with any help or questions. Sorry, guess I will take my business somewhere else.

This place is a mess. We were looking for a new living room set and much to my suprise the sales guy showing us the microfiber sectional actually freaked us out. It was not the mullet or cowboy belt buckle that did it, it was his sales tactics. Our concern is having a dog, he said «oh dont worry it can take the abuse look!» He then Karate chopped the couch with his pen and punctured it! He then said whoops, licked his finger and then tried to rub it out. I had a good laugh but we quickly left.

Wow… this place has been a headache. We bought 2 bedroom sets 1 for our master bedroom and 1 for our daughter’s room. I ended up sending her matress back and purchasing one somewhere else this was after they made 4 attempts each one was dirty and torn. Thankfully our matress was good after the second delivery. The 1^st one had a black ink stain, which makes the 10 year warranty no good. We waited 6 weeks for her actual furniture which is 3 weeks longer than expected. Her mirror was scratched and their were ALOT of scuffs. I’m still waiting for a tech to come out although I’m not sure what he can do since it is clearly not something he can fix. So I’m waiting around the house for what is now my 7^th day, probably to end up waiting for an 8^th day. So disappointing since our experience in the store was fantastic! This is not high priced furniture but it definately wasn’t cheap. I definately would compare it to IKEA quality but at least double the price. I would definately recommend not using Rooms To Go. I usually reference Unilocal,I actually signed up so I could write a review on this place.