C & R Glass

We have a custom table that we got a glass top for a couple of years ago. It was easy working with them and delivery was prompt. Fast forward two years and our glass cracked (user error), so I immediately called C & R to ask if I could re-​order a top for the table. I understand that perhaps their systems are not up to date, or computers may be down, etc. The woman on the phone said «I don’t know if you are in the system and quite honestly, I don’t have time to look because we’ve been on vacation for a week. Maybe, if you wait two or three days, I’ll have time». Why is it that local businesses feel they can be rude? People are trying to support your business and all you have to do is be nice enough. I rather go out of the way and purchase my new glass top from another business, it’ll be less expensive and come without the bonus attitude.
Update: West Chester Glass had a fabulous price and VERY fast turn-​around. Go there instead of C & R.

Ordered our all glass shower door from them Very good workmanship! Price was great too. Can not say anything negative!!’ Would use them again