Piazza Mazda of West Chester

I’ve now leased two cars from this store in West Chester. I picked up a CX-​5 for my wife last year and more recently a Mazda6 for myself. We received great service from the sales people that helped us and have had a few interactions now with management. My wife and I have been very impressed with the type of service these guys give and the great deals we got on our cars. Just visited their service drive and the guys there were great. Even let me know that I had a small recall on the CX-​5 that hadn’t even come to me in the mail yet so we took care of that as well. Can’t recommend this dealer enough.

My wife and I visited a number of Mazda dealers during our recent search for a new car. I have to say, we were blown away by the level of service we received at Piazza Mazda of West Chester. We worked with Melcom Avrigian and Pat Oliveto (the GM). Both were a joy to work with: very informative, very patient, and as others have said, non-​pushy. I felt very comfortable during the entire process. I should also mention, Pat was able to give me a really great lease deal on a Mazda 3. So good in fact, my wife went back a few weeks later to get a new car for herself. I’ll definitely be going back to see Melcom and Pat when my lease expires, and moreover, I’m looking forward to work with the maintenance team at West Chester. I’d highly recommend this Mazda dealership.

Had a great experience here & couldn’t be happier with the car we purchased. We worked with Hamid during the whole process & we appreciated his patience & flexibility from the beginning to the end. Not only was he quick to respond to any questions or concerns we had, but he provided us with thorough answers that made us feel comfortable & assured about our purchase. We definitely recommend anyone searching for a new or used Mazda to check out this dealership & to look for Hamid who will do his best to get you the car you want.

I had an excellent buying experience at Piazza Mazda. Reggie, who sold me my Mazda3, was patient, accommodating, clear and not pushy. He went out of his way to answer all my questions and even responded to my (sometimes incessant) texts when I was seeking updates on my vehicle. The whole team is fun to be around; if you’re someone who cares about customer service and doesn’t like the sometimes sales-​y annoying nature of car buying, I recommend Piazza Mazda, and specifically Reggie.

It’s kind of hard to believe that I would give a 5 star rating for a car dealership. To be honest my 5 star rating goes to the gentleman who helped me. I came armed with a ton of questions.
I am not yet ready to buy a new vehicle. But in the next month or so I will be. And I wanted to learn more about cars and get some info. John Pinkerton helped me out so much. He was not pushy or «classic car sales» guy. He understood that I was nervous about pulling the trigger on such a large investment and definitely wore kid gloves with me. John broke down the pros and cons according to what would benefit me about the vehicles I was looking at. He even showed me cars I did not think would be a good fit and opened my eyes to new possibilities. I am definitely going to go back to see him. John definitely knows his stuff and can make you feel comfortable and at home in that dealership.
I just feel bad that he took all the time he did to talk to me without making a sale… but I’m coming back. And when I do I will be seeing him. I know what car I want now. :)

I wanted to give them 5 stars but are a few factors that stops me from doing so. When I first came to this dealership I came with my friends. We were a bunch of graduated/​graduating college students seeking to purchase a car for work since we had jobs line up. However we weren’t taken seriously as buyers and it was hard to negotiate. Eventually I left and had my dad contact this dealership and he was able to get a good deal. Later my dad and I came in together to sign the purchasing documents. There was a bit of a snag with the insurance going through but they were very patient and good about it. It was a good experience overall, the only thing that bothered me was that I needed my dad to talk about serious purchasing matters because I wasn’t treated as a real buyer even though I was the one paying for the car.

Im gonna keep this short and sweet, bought a car here yesterday, it was a painfully slow process and took up my entire beautiful Saturday. However… the selection of new and used cars was by far the best in the area and we left with a great deal and great car. Just wish thing had been more efficient.

Just got my car from here last week, an awesome used 2008 mazda 3! The staff was so helpful, especially John Pinkerton! They practically bent over backwards to make sure I left there with the car I’ve been wanting! I love it so much and def recommend coming here for your next car. Thanks so much!!!