USPS

Most post offices naturally fall under what you would call a «Typical Government Facility». That being said, this one needs major improvements.
— August 4, 2014, had a package with $ 185 worth of collector dolls never make our mailbox, even though USPS tracking said it was «delivered.» Package was either stolen out of our mailbox (unlikely, but possible), or, mis-​delivered (most probable) and just kept by some other idiots. Package to this day has never surfaced.
We went thru every avenue to try and find resolve for this — we contacted a head honcho at USPS (who’s name is Ryan Kucera:
), we attempted to talk to the Postmaster 3x (who didn’t return ONE phone call — go figure), a postal manager twice, the driver himself, the police, Ebay, Paypal, our insurance company, even 9 of our neighbors (who also complained of lost or mis-​delivered mail). Long story short, the USPS honcho «couldn’t find anything out», nobody accepted responsibility, everybody pointed the finger at everybody else, our neighbors «knew nothing», and ultimately we took the loss of almost $ 200. The postal ‘manager’ in particular at this location was arrogant, and very quick to shun the blame at just about everybody or everything else — including the SELLER, even though by this point it was already proven the seller shipped our item and tracking showed it as positively «delivered». Ebay/​Paypal also could not refund us — naturally — because according to all records, the item was shown as «delivered».
— As touched on above, over the years we have had countless mail items mis-​delivered, or, we have received some of our neighbors’ mail which we had to walk down (and vice-​versa). We understand mistakes can and do happen, but this is almost regular.
* There have been several times where we have had mail mis-​delivered to us that was from addresses several miles away! How this happens, I do not know. It makes you wonder though just where our package containing $ 185 worth of dolls could have ended up…
— The last few years, our mail has sometimes arrived in early evening hours between 6−7pm. Though this is not every day, it has been pretty consistent — and not just around Thanksgiving or the holidays. One night a few weeks ago, the mail came at literally 8:30pm at night. (* At that rate, just have your drivers go home and deliver the mail the next day.) We cannot blame the over-​worked driver for this per se, as this is probably due to shortage of employees and somebody having to take over another driver’s route, or even two routes. Treat your drivers better and hire some more employees.
— At the actual post office, service as previously mentioned can be a crap shoot. Sometimes you may go in and there may be NO lines. Other times, there is one employee and the line is backed out the door. Some of the front desk employees are nice, some have more bad (angry) days than good ones. Asian woman = very nice. Fran = nice. Martha = nice. Leticia = nice. Mary = usually bad mood, loud, snappy with customers. John = retired a few years back, was ALWAYS in a foul mood. Postal ‘Manager’ = arrogant (see above). Keep in mind some of these people have been here years and are probably making well over 75k a year, and due to them having a «government job» — cannot be fired.
FINAL NOTE: Just a few days ago, I went to drop off some outgoing mail into one of the outside mailboxes (there are 3). As I pulled up to the middle mailbox I saw envelopes hanging out of the opening of the box and envelopes literally ON THE CONCRETE by the curb in the drive-​up lane!!! I pulled my car into a parking spot and then walked over and picked up the envelopes and saw the mailbox shoot «clogged» with people’s outgoing mail! WTF? I cleared the opening and put all of the envelopes back into the mailbox. I can only imagine what important utility bills or credit card payments were just laying around and may have been lost, stolen, or «ran over» if it wasn’t for me stopping. POST OFFICE: CHECK/​EMPTY THE MAILBOXES OUTSIDE IN A TIMELY FASHION!!!
Big improvements needed. In case any reader has doubt on the above info and/​or any USPS employee wants to further verify our story, here is the USPS tracking number from that event: USPS Tracking Number: 91 149 0115 9815 6061 50 895

There is a reason why USPS is one of the worst run operations in the world. Customer service is next to zero and the efficiency of this place is as good as shoveling snow in the city with a fork. God forbid if anyone of us has to deal with this type of service, that you actually pay for anyplace else.