AMT American Express Travel in West Covina, CA

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Telephone:	+1 800-999-2599
Website:	amt-travel-insiders.com
Address:	340 S Glendora Ave, West Covina, CA, 91790
Nearby public transportation stops & stations:	0.3 miFoothill Transit 185, 488 0.5 miFoothill Transit 185, 272, 281 0.5 miFoothill Transit 488
Categories:	Travel Services

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Today

Today	9:00 am – 6:00 pm Open now
Local time (West Covina)	11:41 AM Tuesday, June 3, 2025

Business hours

Monday	9:00 am – 6:00 pm
Tuesday	9:00 am – 6:00 pm
Wednesday	9:00 am – 6:00 pm
Thursday	9:00 am – 6:00 pm
Friday	9:00 am – 6:00 pm
Saturday	–
Sunday	–

Description

Specialties

Whether you are planning for a cruise, sightseeing, or a luxurious, relaxing vacation, amazing experiences are waiting you! Our award winning agents offer travel related assistance with everything from customized itineraries to Visas, Passports, and travel insurance.

With insider advice from our local experts, we help you turn a trip into your dream vacation. A Travel Specialist is at your fingertips. We have established relationships with the top companies in the travel industry, up-to-the-minute tools, and the experience to quickly find what you need!

Kick back and relax as your AMT Travel Insider does the the legwork for you. From your flight and ground transportation to excursions and currencies even advice on packing we manage everything on your behalf so you can enjoy your vacation!

Travel is what we do, there are American Express offices and assistance when and where you need it, let us put that experience to work for you.

History

Established in 1975.

For over 25 years, AMT has been a travel industry leader. It is no coincidence that we have received dozens of awards from major travel providers, such as Royal Caribbean Cruise Line International, Globus Family of Brands, Apple Vacations, and Sandals Luxury Inclusive Resorts. For the last four years running, we have been singled out as the Best American Express Agency on the west coast, and one of the top 20 Best of the Best American Express Agencies in the country. Our agents have also continued to win numerous awards, and have been singled out in Travel + Leisure, Brides, Travel Agent Magazine and more.

We at AMT understand our responsibilities to our loyal customers. Whether cruising, touring, or vacationing, creating travel experiences that are unrivaled by any other has always been our forte! And we offer the added advantage of all American Express Travel programs and services, including exceptional cruise and tour packages.

Meet the Manager

Frank M.

Manager

Frank Morgan is the Vice President of Sales and Marketing for AMT-American Express Travel, one of the largest full-service travel agencies in Los Angeles and Orange Counties with over 150 in-house staff and Independent Contractors. Mr. Morgan is also a past member of the American Express Travel Advisory Board as well as CEO of Ask Doc Travel which hosts a number of question and answer websites, which focuses on promoting Luxury Travel options and destinations. Mr. Morgan is a 20-year veteran of the travel industry, with more than two million air miles flown and all 7 continents visited. Frank Morgan is also an industry consultant, lecturer and author, and can often be heard on Los Angeles based AM talk radio.

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6 reviews of AMT American Express Travel

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Mari H.

Place rating: 1
Lakewood, CA

I have over 90 thousand points with AMerican Express. I was unable to buy a ticket to Louisiana in March and today I spent 5 hours trying to use points to buy ticket to Miami with no success. Today I have been on the computer/phone since 9am. It is now 1:30pm. I have talked to NINE staff members and have been redirected back to the Website so many times I was locked out. What good are these «points» if they can not be used?
I have been with American Express for over 30 years. I have NEVER received such poor service. This type of run around tactics aligns American Express with the lowest common denominator in customer care.
Shame on you. I will be closing my AMEX account.
Mari V HIll RN, MA

Margaret M.

Place rating: 1
El Segundo, CA

To be fair, I’ve only had one experience with AMT but it will most certainly be my very last. The responsiveness of my agent was lackluster, she made several errors when completing our reservation and was not helpful with providing additional information beyond booking flights, hotels and airport transfers.
She also did a terrible job of making the reservation itself, despite my specific instructions. We chose to stay at a particular hotel bc my credit card gives us daily meal credits and guarantees early check in and late check out — and instead she chose to book with a tour company that provides extra bonus points, rather than the features I listed above. She also did not communicate that she did this instead, and we didn’t find out until we are on our honeymoon where it was too late to change it. Typically it wouldn’t be a big deal, but you’d think if you make a request, the travel agent would make an effort to accommodate it – especially in a day and age where you can book online without much hassle.
The icing on the cake: unapologetic attitude from the agent when I inquired about the error. Stay as far away as you can from this travel agency. It’s horrible.

Melissa Y.

Place rating: 5
Azusa, CA

Maureen has been amazing, kind and patient. We have worked with her for almost a year planning our 1^st over seas trip. She planned a well balanced free time and tour times. Her 1^st round of hotels were ⁴⁄₅ stars and she didn’t fret when we asked for 3 stars «Best Western Court Yard by Marriott» quality. She didn’t bat an eye lash when we eliminated a stop.
While traveling, she was able to help us when our room was just outside of trash cans.
We felt protected and cared for by Maureen.

Madera U.

Place rating: 5
Madera, CA

We planned our 25^th wedding anniversary to Australia and our agent Esther planned the entire 3 weeks with air, hotels, unique tours. We already have her planning our next trip to Tahitian islands.

Julie C.

Place rating: 5
Long Beach, CA

I’ve used AMT Travel a few times now, and have gone along on other trips planned by others and through other agencies. I have to say, when I have the choice, it’s AMT all the way. Most recently, a cruise through southern France proved to be the experience of a lifetime. Thanks to Maureen at AMT Travel, practically a single phone call led us to our flights, pre-cruise hotel and excursions in Paris, transportation wherever we needed it, and a top notch river cruise with all the bells and whistles we were looking for.

Gigi K.

Place rating: 5
Downey, CA

I have been in the travel industry a long time, and I usually book all my travel myself. However, the task of booking my husband and I plus my in laws and brother in law on a three week Ireland trip proved to be pretty… scary. Maureen at AMT really helped me, even when I was crazy enough to insist that I would rather drive than pay the high cost of a private chauffer. And when my father in law dropped the bomb that his drivers license expired, making him unable to drive the manual transmission van only 3 hours before we landed in Ireland, a quick email to Maureen saved the day. She canceled our van and rebooked two automatic cars (which is apparently rare in Ireland) so that my brother in law could drive one and I the other. By the time we landed at the airport, the cars were there, correctly booked, and the money for the van had already been refunded to my credit card. WOW. Then when the London air traffic control CANCELED our flights home for a full day, she helped us book a hotel for the night, and helped us file an insurance claim to cover the cost. Even for the most experienced traveler, she is an invaluable resource.

AMT American Express Travel

West Covina, United States