Diamond L Pet Parlor

Petsmart was having horrible customer service so I decided to give a local groomers a try and I’m so glad I did! I Unilocaled a few locations near me and the pricing plus the stars really helped me narrow down my choice to Diamond L.
I called on a Wednesday and asked for the earliest spot available which was Thursday at 3 which wasn’t too bad. When I arrived at 2:45 the receptionist was super friendly (with us and the dogs) and prompt. I was in and out in no time. She said she’ll call when they were done which will take 2 – 3 hours. I came at 5 and picked them up and oO my! It was like I have different dogs! Lol I asked for them to be all shaved and surly they were.
This shop seems busy as I was constantly seeing people pull in and out of the lot with their dogs. So they must be doing something right, right? :3 Besides nothing can beat $ 35 with no tax for grooming! (Hair cut, bath, toenails clipping, anal gland cleaning, and a flea bath is included if your dog does have fleas. Can’t say the same for PetSmart!) Diamond L will become my dogs’ regular groomers for sure! :)

They ALWAYS do a great job with my doggy. They have cheap prices as well, ill definitely have them as my #1 go to. I would DEFINITELY recommend this place to all my friends :)
Side note: I have a poodle she’s about 20 – 5 pounds and they charge $ 35.00 flat no tax. (Bath, groom, clip nails, clean ears)
There’s also a vet literally next to them so that’s a plus!

Jizelle was a sweetheart! My bulldog smelled as good as ever after going & his nails were in even better shape! Good price too.

I’ve brought my dog here twice now. Each time I have been very pleased with the outcome. I have a large dog and they are very good with her. She had really bad dry skin and I brought my own conditioner to use. They were very accommodating and nice about it! The prices are excellent and affordable. Its not a fancy place, but they really get the job done! A bath for my 75lb dog is $ 35. I will stick to this groomer from now on!

I have been with this wonderful business for as long as I can remember and I give them a million thumbs up. Love everything about them.

I have been coming here for about 3 years years now and love this place. The customer service isn’t always the best. It’s kind of a hit or miss kinda thing, but lately it’s been pretty good. They take good care of my two Pomeranians I’ve never had a problem with them. My male Pomeranian is pretty aggressive and doesn’t like anyone touching him, he actually got kicked out from petco.
They are very patient with him and always give him a great hair cut. The owner seems pretty nice and seems to really care about the dogs.

Chetto and Maya .I been bringing them here for over 8 years, and I just love how they treat them and all the detail work they do on them, great customer service and best prices in town! Highly recomended…

They have done a great job with our cocker spaniel. timely, and easy to get an appointment.

I love Diamond L pet parlor been a loyal customer for 3 years now! MOST of the dog owners in my complex take their pets here. Friendly staff, reasonable grooming prices everything included nails trimmed anal expressions etc. You can afford to bring 2 dogs here for the price you’d pay at Petco or Pet smart for 1 dog!

my chihuahua is treated very sweetly at this establishment, it is clean and they ladies here do a great job. Roxy is 15 years old and a fragile little pooch when she comes out she is shiny and smells good and is also happy! i bring her here to get her nails cut too and they always do a great job!

Friendly and caring groomers. Took my 2 dogs here for bath and nail trimming. They were able to accommodate me with a next day appt for both. Dogs were done in under 2 hrs and job well done. Will continue my business here as they were very caring toward dogs.

Started bring my dogs here after a referral from my Aunt & sister. I had previously been taking my doggies to Petsmart but for the price of one at Petsmart I can get 2 dogs groomed here. Of course it’s not as impressive as Petsmart but they do a good job and my doggies come back nice and clean. I’ve had no issues with customer service and I really like the job they do on my dog’s nails. They’re nails aren’t as destructive when they use me as a landing or jumping of point. Overall I would recommend this doggie parlor.

This place use to be great, a few years back. It all started when I was confirmed for an appointment for today @ 2. I will be honest and say I was running 10 minutes late but the girl in the front counter was clueless and rude. She advised me that my appointment didn’t show up, plus that they wouldn’t see me because I was running late. I went as far as to speak to the manager who was also no help. The best she could do was to book me an appointment for next friday. Of course I was livid since I can do that on my own. I literally had been coming to this place for at least 12 years but not anymore, they’ve lost my business.
Good Buy Diamond Parlor~ Manager & Staff need to be sent to Customer Service training. For those contemplating this place do me a favor and re-​confirm your appointment or you may end up in my predicament
7−3−15 New Staff running the counter yay and she’s so friendly, helpful. Looking forward to our next visit.

I have been taking my little chihuahuas here for a few years now. I love it every time. They always help me out to my car with my two dogs with great customer service and their pricing is very reasonable for my two little babies.

Do not bring your dog here! My mom has came here for years now but recently they have been extremely rude. the receptionist has an real bad attitude! My mom made an appointment and they sent her home for being 10 minutes late. she rescheduled and came today and they told her that she didn’t rescheduled at all! she had to make another one appointment. Also, theres been a few times where our dog would come out with cuts on his body and ears and the only reason my mother kept going was because of the cheap price but not no more. Seriously that lady needs to be smacked in the face for her bad attitude and sour puss face!

Grooming was excellent however the customer service was horrible!!!
Regardless of how good the grooming is, if the person up front cannot give the customer any respect, there’s not much to say. Will not go back for that shitty customer service.

I have been taking my little poodle for over 4 years and everytime i’m very much satisfied. I have referred many people to Diamond L and every single one satisfied. I would definitely recommend this place!!!

I previously gave Diamond L a great review. Just as happy as all these 5 star givers were.
However, I’ve changed my tune completely about this place!
I’ve taken my dog here twice, and the second time around, I noticed that my dog had red spots, but I let it slide because I didn’t think it was a really big deal. However, after a few days, I noticed a cut under her arm. It was obviously not a hot spot, but a cut. I can only assume that my groomer Patty was in a hurry, did not grease the blades, or skipped some step, in order for my dog to have irritations.
I called Diamond L, and spoke to Margie.
I calmly told her about the situation, but as our conversation progressed, I started to get irritated by the way she approached my concern.
She told me to put neosporin on my dog’s cut, while showing no compassion at all. She even blamed my dog, assuming that she was licking her spot. First of all, unless she was a contortionist, I don’t see how the hell she can lick her underarm. Secondly, I just didn’t appreciate her attitude and disconcern about the situation.
She had the audacity to end the call by saying «well, we’re just going round and round with this, so what do you want?» Not, «how can I remedy this situation for you?» I specifically told her, I didn’t want anything for free, I just assumed they’d know how to handle this type of situation, without putting any pressure on the client. I just didn’t understand how she could be so rude. I told her I’d never come back, and I’d be damn sure to write a review about exactly what happened, and she just said «okay!»
Wow, great customer service here. NOT. You can’t even groom pets right, and now you have an attitute? What a winner.
So if you want to take your pet to a place full of fakes, who want to pretend that they care for you dog, then I guess this is the place for you!

Best groomers in the area. Their work is precise and thorough, their grooming package includes everything!
Everyone is nice and caring, their paperwork is organized, they work fast, and their prices are very reasonable!
Be sure to call the day before to make an appointment. :)

I love love love Diamond L Pet Parlor, and so does Martini. I hade been taking my dog there for almost 3 years. Their prices are way reasonable, they do good work, and they really love and take good care of the animals! One time I forgot to tell them my mom would be picking up my dog and they were hesitant to give Martini to her because they had never seen her there with me before. They called me to make sure they weren’t giving my dog to some stranger.
I just moved away from this area, me and Martini miss them lots. I haven’t found our new groomers yet, we’ve just been trying out a few places. I wonder if they have any more locations?