JCPenney

What a MESS! Came here at 955am (store opens at 10am). They didn’t open the door until exactly 10am, when we walked in the lights were still off! This place was a hot mess. I mean things were completely out of place, tables were not tidy and neat. This is unacceptable for early morning opening. Clothing on the floor. I know they left the store like this because we were the first ones here! How is it acceptable to leave a store in this condition especially knowing Saturday mornings are big shopping days. Whoever the closing manager was on 06÷24÷16 should be ashamed they left the store in this condition. We have a jcpenny credit card and honestly I couldn’t even deal with this much chaos. Not what I expect from JCPenny.

pick up and return a nightmare! 1 person at the register and always a line. Management aware but no one cares. It’s hurry up and wait. I’m done with their online orders.

Sooooooooo rude! Was just in here shopping inside at their Sephora, which was poorly stocked. The rest of the mall closes at 9pm while the jcpenny closes at 10. When we tried to leave at 9:02 the gate was locked that led to the rest of the mall. Since their wasn’t an employee waiting by the door to let us out, we asked the nearest associate who rudely replied that they couldn’t let us out because the rest of the mall was already closed. This didn’t make sense to me because obviously the stores that are closed would have their gates closed and we could just walk to our car safely inside. Instead, we had to walk through the parking lot in the dark, that’s really safe! Sometimes it’s not about what you say, but how you say it. This inconvenient situation could have been smoothed over with kindness and a smile, but no such luck. This is the reason why I shop at Nordstrom and not these this piece of crap department store. Two words… customer service.

Another JCP that advertises online that men’s shirts are available at the store, but when you get here, they are out of stock. I hope that these aren’t gimmicks to try to lure people in to shop. Ideally, I would rather shop online, but I do venture to the store if they say that the item is available. However, I’ve been batting ZERO in being able to locate this so-​called invisible item in the store.
It’s a big waste of time to travel here and not be able to get what I want. However, I did see a couple nice tropical shirts that give me that aloha look.
Mustn’t pass up on the free samples of cologne where I drench myself in it. Yeah, you can smell me a mile away. Probably take a couple days to wash all that off. Well, it’s freeeeeeeeee

Waited in line for about 1 hour and a half and the line was not moving. The sales associates were very slow and it took about 5 or more minutes for each transaction. I couldn’t believe the slowness and the way that the sales associates worked. If they are going to hire seasonal employees, they should train better way beforehand and not do it on the days of the Black Friday or Thanksgiving. Terrible customer service.

HORRIBLE customer service in the Sephora inside. Literally Walked around the store 3 times was not greeted asked if I needed help All the girls were just in the corners standing doing nothing, keep in mind one of the employees clearly was looking at me yet didn’t offer to help me once I walked out she finally came out. Terrible service

So I went in to buy a baby shower gift and got about 10 flea bites which didn’t start to itch the hell out of me till after I left the store I remember as I walked into the store I smelled a bug spray scent but I thought nothing of it but oh well be carful around the infant clothing area

A bargain shopper’s erotic dream.
This review is for the women’s clothing only.
I love, love, love the women’s clothing at JCP. I feel like this oft-​forgotten place our grandparents once shopped is a hidden gem in the realm of overpriced department stores. IMHO, the West Covina and Santa Anita locations offer the most selection. It is rare I don’t walk out of one of these stores with at least a few new items I have to somehow jam into my closet. Sign up for the emails and get 20% off coupons you can apply to items already on sale. Today I spent $ 67 on six dressy/​casual tops normally priced in the $ 15−2o range. I don’t believe in spending huge amounts on clothing, especially when my tastes so often change. JCP has sales so often it is almost absurd to buy something you see at regular price. If you see a cute top or dress, hold off on buying it because chances are you’ll find it marked down within a couple of weeks. I don’t think a lot of people think of going here for clothes but it’s my absolute FAVORITE place to shop for current, affordable trends that will leave you without shoppers remorse. Definitely higher quality then Ross (cheap clothes) or Marshalls and around the same price. Love their A.N.A. line, not crazy about Joe Fresh but you can find good deals sometimes. Big Liz Claiborne selection.
P. S. The clothes here may be awesome but the shoes to me have always had a cheap quality look. Buy your fashions here but got to Macy’s or
for your shoes.

Hi My Name is Julian Nevarez, I was a hairstylist working at the Jcpenney salon in West Covina which recently closed down. If any of you clients are looking for me I’m now working at Tantrum Salon 131 N. Citrus Ave, Covina CA | 626.732.9444

Waited in the jewelry department for 45 minutes. Jonathan kept helping everyone else besides me. I’m trying to keep my cool by writing this on Unilocal but I’m not appreciating how much I have to wait

I like this JCPenny the best! Staff is friendly and helpful and the deals here are awesome! Great shoes have all the good brands and much cheaper than going to Foot Locker. I always find something good here jeans, clothes, shirts ect.

I love JCP so they get 3 stars automatically. BUT, this location does not have enough registers. The ones they do have are located at far ends of the store, not convenient for those that want to get in and out. I agree with having someone separate from other cashiers to sign people up for credit cards… long wait while someone’s applying.

Jc penny’s always have great staff and deals. They staff is always friendly and helpful.

Was in line for over 20 minutes, SERIOUSLY. When I 1^st got in line there was 3 ladies ringing people up, then 1 left, and the other 2 were with the same customers the whole time until 1 finished then she left on break??? If I didn’t need that blouse for an event that I was going to right from the store I would’ve left the store, like several people behind me did.
If they are going to open new credit accounts they should have a dedicated person to do just that and let the others ring people up. Several other associates passed by but nobody called for anyone to get on a register to help the 20 or so people that were standing in line.

The salon is an absolute joke. The hairstylist by the name of Nora was very inexperience. She spent over 2 hours cutting my hair. She had to ask for another stylist to help because she did not know how to cut layers. After she was done, she went to blow dry and style my hair, all she did was make it frizzy. It was a horrible experience. I will probably never be getting my haircut there again.

I came by here for the 1^st time this past week with my husband and I have to say that this JcPenny has the oddest layout, especially compared to all the other JcPenny stores that I have been to. I found it was strange that the furniture is on the 2^nd floor, located right next to the lingerie section. And next to the lingerie section is the men’s clothing section. In other stores I have shopped at, generally the lingerie section isn’t right next to the men’s clothing section, usually the babies section is located next to it. Here, the baby clothing section is located on the 1^st floor, near the make up and jewelry section. To me, it just doesn’t seem there is much rhyme, nor reason to why things are located in the area that they are.
Also the employees here do not seem super friendly, nor do they seem to care about their job (if that is not the case, they sure don’t seem to act otherwise). I wish there were more price checker machines. By the way, the ladies’ restroom is on the 2^nd floor and the men’s is on the 1^st.
I probably would not come back here, especially since I do not really like shopping at the West Covina Mall.

This review is for the salon. Jcpenney salon’s I guess do bangs for free, but now I understand why! They did such a crappy job trimming my bangs. It’s like a four year old cut my bangs. It’s way too short and it’s uneven! I just can’t wait till my bangs grow out because I can’t even style it because they cut it unevenly and short.
Never coming back to this salon, sorry.

#69. They hold some of the best sales every now and then, but that’s when it’s most disorganized and crowded, which is understandable. There is a limited petite and swimwear section. The staff is a hit-​or-​miss. If you’re looking for affordable business casual and classy apparel, this is probably the place to go since they do have a huge selection.

First of all, this place definitely does not deserve such high ratings. Have you guys ever even been to other jc penneys? Sure this one’s a decent size, but it’s COMPLETELY unorganized. And the staff here? Majority are obviously bitter and hate their jobs so much that they treat their customers with absolutely no respect. Maybe I just came at a bad day? Either way I don’t see myself ever coming back to this JC Penney ever again. Talk about horrible customer service.
JC Penney in general is a great department store. No one can deny their amazing sales and coupons. But the one in West Covina gives me a completely different view of it. Yes, they have the same clothes and accessories, but everything is misplaced and all over the floor and off the hangers. It’s a mess to look at. When I went, the employees were very short with me and looked annoyed when I asked where the coats section was. And ALSO gave me the wrong direction as to where it was as well. It wasn’t even busy at all when I was there and yet the place was so cluttered. What do these employees do all night?
The only up side was the fine jewelry center. FINALLY an associate that seemed to actually like her job enough to be friendly. And they also had a nicer and wider selection of fine jewelry than other jc penneys I’ve been to. They’re the only reason I’m even giving another star. Well them and their sephora section. Which is a plus. The associates there seemed friendly as well.
But other than that, I was just appalled by the way the employees of the actual store treated me and my mother. I could go on and on with different examples of their rudeness but I won’t bore you with details. All I have to say is, this store seriously needs some re-​staffing asap.

One of my favorite department stores to visit. They usually have great sales, but this visit I noticed that their prices are going up. I can usually find clothing from professional to casual to evening for a great price. Their costume jewelry is pretty cool too. All in all, when I am looking for clothes, a new purse, jewelry or a new perfume, Penney’s is my first stop.