Ulta Beauty

I like this Ulta. Sure you need to chase the salespeople if you need help (or interrupt their chatter) and sometimes they may not know the answer for your personal make up needs (like what shade to get etc.), but otherwise they fulfill their job. Just ask and be courteous as well though. As a customer don’t feel self-​entitled to have an arrogant attitude.
You can exchange the shade if it isn’t your color. Just bring in your receipt. There’s also coupons in the mail and you get points per purchase if you sign up for the beauty card.
Recently bought eyebrow pencils on clearance and I am very satisfied. Furthermore, I was assured that if I wasn’t satisfied, I’d be able to return it.
Prices are cheaper than the pharmacy (like Maybelline etc.) so I prefer Ulta.

My first time at the benefit brow bar at this location and Natalie did a wonderful job! She was very personable and reassured me that she would leave my brows thick with room to grow in more full. I love the end result and plan on seeing her in a month. No redness or irritation. Overall great experience!

I had a good experience. There were plenty of salespeople on the floor and at least THREE people asked me if I needed help and offered me a shopping bag. They did a makeup demo on me and I bought All of the products. There was no rush and they took their time.
They were friendly, low key I.e. No pressure to buy, and Informative.
I found it very clean and they had all of the top products.
I also go to Sephora, but I have to hunt around for an Assocciate, they are always stressed out and in a hurry, and I preferred the slower pace of Ulta.
Cosmetics are an investment, and expensive, and I do t need to be rushed or ignored.
I like this store.
Priscillanda. Was the Assocciate and she was really sweet and attentive.

I really like ulta stores. They’re convenient and have a large selection. However, the employees have never been very nice. They especially do not smile and aren’t very helpful. I’m not sure why but this ulta lacks customer service.

12.9.15 LOL!!! I couldn’t help but laugh after leaving that when I finally saw an employee for the first time while shopping (surprise! God forbid someone in this company ever customer service) this girl had not one stitch of makeup on and her hair was a rats nest and still damp from the shower. I’ve been a retail manager for a long time and most places like this have a dress code. I’m sure wearing makeup would be one of them obviously there’s no manager on duty at this place.
10.8.15 The only reason why I go to ulta is because they are the only place I can find the brand of shampoo and a certain CC cream that I like. I was excited when this location opened because the other one in Glendora has horrible customer service. Being a retail manager I can’t stand going into stores who don’t care about the customer. Now that this location has been open for a while I have now realized it’s not just one store but ALL Ulta stores that lack the concept of customer service. Not once have I ever been in a store where someone has approached me if I need anything. I once waited for fifteen minutes for help on a certain foundation and ended up walking out because the conversation the two employees were having was more important than making a sale and a lasting positive impression. Not only is the customer service horrible but they price their items wrong. More than a couple times I have purchased something and it ended up being a higher price at the register. Until this company amps up its customer service, sephora all the way!

Customer service is amazing! They are always asking if you need help! I get lost here because they have such a wide selection of products lol. Employees are always helping me and look happy to be helping. They know about the products, or atleast the ones that helped me out :) Employees here are so nice and easy to talk to and approach. Giselle, one of the employees did a great job in assisting me! Will definitely be coming back more! Affordable prices & always have specials and sales! :D

Went in to restock on some products but it’s just your basic Ulta. Has great products but I didn’t have anyone ask me for assistance around the store and they had very bad customer service. I was trying to find someone to help me but ironically someone asked me I worked there.
They were having issues at both cashiers with customers and the line to pay was very long. A lot of the tester products were messed up and it was very messy.

Went in today for a color and Michelle did my
Hair. I had a really good experience and felt like she really took time to make my hair exactly
How I wanted it and was very nice and professional. She did one of the best blow
Drys thAt I hAve ever had:) can’t wait
To go back

Natalie is such a nice and entertaining person! In addition to that, she really did a great job with my eyebrows (they’re on fleek now). I’ll definitely come back when my eyebrows need some magic again.

I’m a sephora client and I decided to visit this ulta since it’s so close to home and work. I guess you get what you pay for. The employees are not knowledgeable of their products. I can’t ask for any recommendations. The good thing is you have choices of products. Cheap products that you can get at you local pharmacy for less. They should close. I can foresee it.

Walked in and it looked like the place was evacuated or something. No greetings. No workers walking around. When I finally found someone that worked there she was putting make up on herself. She didn’t even stop when she saw me. When I asked her for help she seemed shocked that she had to help a customer. Every worker I encountered there was very cold and annoyed looking. I came here thinking that the attitude of the workers would be better than the MAC girls at the mall. Nope.
The place is very pretty. And they have a great selection of things. Lots of parking. Hopefully the custom service I received was just a one time thing. Next time I go I will remember to not bother the workers when they are putting make up on themselves :)

SAVE YOURSELF AND DO NOT COME HERE FOR THE SALON!!! I love coming here for makeup sure but i had my first salon experience and my hair did not come out at all how i wanted it. The stylist and i agreed on a sold color i eve asked before we started «so the color in the picture will be all over my head» and she said YES. Somehow i came out with chunky looking highlights! Its not terrible but its not what i asked for or payed for! And when i got home i noticed in my side burn there was a horizontal stripe of bleached hair and i look like a skunk! Im so upset i will be going back in to try to get it fixed or get some money back because it was not cheap at all.

I prefer coming to Ulta than Sephora. The store is much more friendly and it carries all the beauty products that I need. With every purchase you gain points when you sign up for their rewards. I even got to use a coupon that was sent by mail to me. They carry a large selection of cosmetic brands as well as a hair salon.

Natalie at the Benefit Brow Bar was Awesome! She took her time in explaining the products she was using. She is very detailed and did an amazing job on my eyebrows. I highly recommend her. She gets 2 thumbs up from me and I will be back.

I booked an appt at the Brow Bar with Daisy for my mom and I. My mom has never got her brows done and was having a hard time finding the right products for her skin type and hair color. Daisy made my mom feel comfortable and she was enjoying herself. She offered to tint her brows to give them a nice color and showed her how to fill in her brows with the Benefit brow duo. Daisy also showed her It cosmetics foundation for her skin that needs sun protection. She showed her which makeup brushes to purchase with the correct products. I also got my brows done and loved the shape for my face. Daisy made my mom and I feel so special and we looked amazing after! I will continue to visit that store even though I don’t live in the area just so I can be seen by Daisy.

I went in for the first time since it opened, I loved it. I was able to get some help from a staff member and she told me all about IT Cosmetics.
She gave me a mini makeover and I fell in love with the Bye Bye Pores powder. So many things to choose from. I have decided to leave Sephora and noe Ulta Is my go to store for all my Makeup, Hair, and skin care needs.
And to the people giving bad reviews, if you don’t like it then go somewhere else it is that easy.
No complaints here the staff was super helpful, when I walked in the door all of my questions were answered and I ended up buying exactly what I was looking for.
Also if you are an employee the one thing you have to remember is that management is management and if you are in retail it is what it is. So put a smile on, deal with it, do your best, avoid drama and respect your manager.

This review is from my mother:
Katie, 24 years old, the manager of the salon, rationalized her increased prices because she is a ‘master stylist’ since she «has been doing hair since 14 years old».
She failed to tell me about the price increase over the phone when i spoke with her and, instead, told me when i was in the chair. I decided it was ok and that i would go with it anyways.
But after the ½″ regrowth i had colored, the trim, and the unfriendly customer service, i called Katie back to let her know i was unsatisfied. She then offered half my money back.
When i came back to get my refund, the store manager said «dont be upset, youre already getting your money back.» But it’s the principle of the matter, not about the money.
Then Katie asked «why dont you just go back to the other ulta?»
Very dissatisfying and offensive service.

This Ulta sucks! 2^nd time here and the only reason why I came back to this one is because it’s close by. The customer service is horrible. I had a product that my sister bought me and I came to exchange it, I didn’t have a receipt and she didn’t have a card. Well the ugly customer service rep with the nose piercing not even a nice piercing didn’t budge to help me. She insisted I have a receipt or a card to exchange it «really»??? It’s in the same Ulta bag it came in. I think because they’re new she’s trying to be the «Super Manager». I’ve heard a lot of customers complain about this store. Now I really learned my lesson. Don’t shop here, wait another year and maybe these reps will come down their high horse.
Shop at the Glendora store always. Susie the Manager is always attentive and will help you as well as the other great reps that work there. Their motto is never having a customer leave unhappy. The managers and reps here at this West Covina store should learn from the Glendora store.
Never again will I attempt to shop at this store. Not even a smile from that nose piercing chick. I’m not against piercings but hers isn’t nice at all. Too bad there’s not a zero rating.
Forgot to mention one last thing «NO WONDER THEY HAVE A BARELY 2 ½ STAR RATING». Ok I’m done!

U — ultimate beauty care and guidance.
L — luxurious products in one store.
T — trustworthy deals and friendly staff.
A — adventurous because you are allowed to try out new looks when testing their samples.
Beautiful and clean store location. The parking is gargantuan. There are lots of other businesses like banks, grocery stores, and restaurants nearby.

No Barney Stinson, «new is not always better».
This location is one of the more recent stores that have opened up near my home. I have visited this location twice, both times going in knowing what I needed. Sadly, not by choice, I left empty-​handed. Many of the shelves were either very low in stock or completely sold-​out of the particular items. It was quite disappointing, as I have never seen a retail store so empty. Hopefully, I just came in on an off-​day, before they had a chance to restock the shelves.
To make matters worse, this store seems to lack the adequate number of workers to run the store efficiently. There was only one cashier available for a long line of customers.
An upside to this location is that finding parking here is quite easy. It is located on the more «quiet» side of the Walmart, Target, etc. plaza.