Hy’s Limousine Worldwide

Terrible customer service, mis-​quoted prices, really unprofessional and I have used tons of car services, by far the worst I have seen
I would recommend CT LIMO or anywhere but them, AVOID!!!

My business host arranged pick up and drop off from JFK to New Haven using Hy’s. Everything including tip was prepaid by the host. Trip to New Have was terrible. The driver was weaving in and out while eating, talking on the phone (not Bluetooth but the actual cell phone) and texting. I thought texting was still legal in CT only to find out that it was not. He chatted us up for an additional tip only to peel out when there was no additional tip — we were glad just to be alive and obviously did not want to tip additionally. Trip back to JFK was very professional. Definitely would not use Hy’s again. Probably the only reason that we didn’t crash was that the traffic was so bad that most of the time were going only 20 – 30 miles an hour. I would have rated 1 star but in all fairness the trip back was smooth and professional.

Our experience with Hy’s limousine is coming as an experienced owner/​operator in Los Angeles. We booked service for one of our clients in Greenwich, CT. We requested and were sent a confirmation for $ 183.43 for the services requested. Charged $ 219.08. This was for the first transfer. The second was for the return trip. Quoted $ 183.43 and charged $ 242.71.
Their office staff apparently made an error on the price quoted and charged us a higher price based upon the vehicle type. If you are given a price as a client, it should be honored. Its good business. Internal errors happen all the time in every business, the public/​client should not pay for those mistakes.
As an owner/​operator I will not patronize their services for our clients. Steve the office manager should take note «Penny wise and pound foolish.»

I’m a bit torn about this as the positives of Hy’s are:
* Totally on time
* Reliable service to the airport from New Haven
* Very nicely appointed vehicles with free water and candy
But the BIG negative is that there is a significant difference between what is quoted and what you pay. For example, the online quote from my home in New Haven was $ 139* one/​way but what I actually paid was $ 193.43.
The asterisk makes all the difference, as the online quote doesn’t include tolls ($ 16.75), automatic gratuity ($ 20.85), «STC charge» ($ 16.68), early/​late fee ($ 21.00) — or the 15% institutional discount.
So just be aware that the there is a significant variation from the quote and what you pay. I wish they’d fix the online quotes because they can predict some of the extra charges (at least the automatic gratuity and the early/​late fee and the tolls).
It’s not that I’m unhappy with paying $ 190 — that’s around the standard charge for a car service. I’d give them four or five stars for the service if they had quoted me $ 190 from the beginning, but I don’t like being quoted one figure and asked to pay a significantly higher one later.

We hired Hy’s limousine for a four day van job going out of town. They did a terrific job. We loved the chauffeur and the van!
Each morning the van was on time, it was clean and the chauffeur was cheerful and knew where he was going. He went above and beyond and cleaned out the van each time we made a stop. He also provided some complimentary beverages and snacks. Highly recommend this company!

Don’t believe their online «quick quotes.» I put in Branford, CT — Newark Airport and got a round-​trip estimate of $ 240. Since this was far lower than any others, I quickly called and quickly found out it would be $ 450! I eventually found out this rate was about par for the business, but I did not appreciate the deceptive lure.